37 Customer Support Jobs in Südtirol

• Unterstützung der Projektgruppen während des Auftragsprozesses
• Koordination der Serviceleistungen wie Montage, Transport, Logistik
• Zusammenarbeit mit dem Vertriebsnetzwerk
• Zusammenarbeit mit anderen internen Abteilungen
• Aktive Beteiligung zur Verbesserung der Prozesse und Weiterentwicklung der betreuten Produkte
• Telefonische Betreuung
• Erstellung & Aktualisierung von Kundenrichtlinien
• Reisen zu Kunden und Logistikplattformen

• Customer support, providing help to our customers through various channels (phone calls, e-mails)
• Problem analysis and technical troubleshooting
• Remote Support, but also on-site intervention when necessary
• Management of clients requests, playing a liaison role with other internal technical departments
• Executions of onsite maintenance operations and trainings at the customer factories

• Empower and Engage the Customer & Sales Support team (9 people)
• Responsible for delivering excellent services
• Responsible for relationship management with international distribution partners
• Strategic development of process and technology, to deliver key service outcomes, proactive driver for change and digitalization
• Finalize automation of order to cash operations and activate inside sales team
• Execution, support and implementation of long-term projects
• Ensure transparent and efficient flow of information between external and internal customers
• Identification and lead of continuous improvement projects
• Close collaboration with internal and external stakeholders

• Entwicklung, laufende Verbesserung und Bereitstellung eines hohen Standards im Bereich Kundenservice und Vertriebsunterstützung
• Koordination, Überwachung und aktive Mitgestaltung des operativen Vertriebsinnendiensts (6 Mitarbeiter)
• Auftragsmanagement, Preiskalkulationen, Projektentwicklung mit direktem Kundenkontakt
• Einkaufsverhandlungen mit internationalen Lieferanten für individuelle und personalisierte Eigenanfertigungen für unsere Kunden.
• Enge Zusammenarbeit mit Einkaufsabteilung und Logistik

• Ensure continuous operation of essential IT functions encompassing operating systems, security tools, applications and servers
• Install, configure and support workstation software, hardware, printers and phones
• Execute systems and network design, documentation, implementation, testing, and administration and ensure components meet business needs and work together seamlessly
• Implement applications and software upgrades and troubleshoot any performance issues
• Support and train employees in using software and hardware, providing technical support when needed
• Staying abreast of emerging technologies, hardware, and software to assess their potential impact and relevance to organizational needs

• Strengthening the relationship with customers and act as a primary point of contact for our existing customers in the wood industry - from the first system installation to long-term cooperation
• Conducting regular customer meetings to gather their feedback, identify customer needs and collect feedback on product performance, for internal sharing
• You will maintain customer contact throughout service activities, staying up to date and coordinating closely with service management
• Keeping an eye on key figures by regularly collecting and analysing relevant KPIs to identify opportunities and challenges at an early stage
• Analysing project success/outcomes, you will stay informed about completed projects and conduct structured feedback discussions with customers to drive continuous improvement. 

• Sie stärken die Bindung zu unseren Kunden und dienen als zentraler Ansprechpartner*in für unsere Bestandskunden aus der Holzindustrie, vom ersten Systemeinsatz bis zur langfristigen Zusammenarbeit
• Sie führen regelmäßige Kundengespräche, um Kundenfeedback einzuholen, identifizieren die Bedürfnisse unserer Kunden, sammeln Rückmeldungen zur Produkt-Performance und leiten diese weiter
• Sie bleiben laufend über aktive Serviceaktivitäten informiert, stimmen sich mit der Serviceleitung ab und halten dabei auch engen Kundenkontakt
• Sie behalten Kennzahlen mit der regelmäßigen Erhebung und Auswertung relevanter KPIs im Auge, um Potenziale und Herausforderungen frühzeitig zu erkennen
• Sie analysieren Projektabschlüsse und führen strukturierte Feedbackgespräche mit Kunden zur kontinuierlichen Verbesserung

• Durchführung der operativen Servicedienstleistungen
• Bearbeitung von Kundenanfragen
• Bedarfserkennung und Weiterleitung an erfahrene Berater
• Wartung/Betreuung der Geräte in der „Selfarea“
• Verschiedene interne Verwaltungstätigkeiten

• Verwaltung von Kundenanfragen
• Verwaltung des Kundenauftragsprozesses
• Zusammenarbeit mit dem Verkaufsnetz

• Durchführung der operativen Servicedienstleistungen
• Bearbeitung von Kundenanfragen
• Bedarfserkennung und Weiterleitung an erfahrene Berater
• Wartung/Betreuung der Geräte in der „Selfarea“
• Verschiedene interne Verwaltungstätigkeiten

• Hohe Kommunikationsstärke und Kundenorientierung in deutscher und italienischer Sprache
• Professionelles, höfliches Auftreten sowie Freude am Telefonkontakt
• Sehr gute PC-Kenntnisse und sicherer Umgang mit dem MS Office-Paket
• Fähigkeit, sich schnell in neue Softwareprogramme einzuarbeiten
• Vertriebliches Gespür und Eigeninitiative
• Strukturierte und lösungsorientierte Arbeitsweise
• Teamfähigkeit, Verantwortungsbewusstsein und Zuverlässigkeit
• Begeisterung, Einfühlungsvermögen und Leidenschaft für die Marke mit dem Stern 

• Auftragsannahme und Betreuung der Kunden

• Auskunft über Produkt- und Preisinformationen

• Unterstützung der Außendienstmitarbeiter

• Eingabe und Pflege von Kunden- und Artikelstammdaten

• Beschwerdemanagement
• Bearbeitung und Koordination der Reklamationen
• Analyse und Interpretation der Beschwerden
• Ableitung von Maßnahmen zur kontinuierlichen Weiterentwicklung des Bereichs Qualitäts-management

• Erster Ansprechpartner für unsere Kunden bei Fragen oder Problemen rund um xenus hotelsoftware
• Unterstützung der Kunden bei der optimalen Nutzung unserer Softwareprodukte
• Analyse und Behebung von technischen Problemen in Zusammenarbeit mit dem Entwicklerteam
• Dokumentation von Kundenanfragen und -feedback zur stetigen Verbesserung unserer Produkte

• Kommunikation mit unserem Kunden und deinem Team: Du stellst sicher, dass sich alle Projektbeteiligten gut informiert und sich in ihrem Vorhaben unterstützt fühlen.
• Beantworten der Kundenanfragen: Innerhalb der vereinbarten Zeit und unter Berücksichtigung von Budgetvorgaben, unseren technischen Möglichkeiten und gegebenenfalls durch das Einbeziehen und Koordinieren von Experten der verschiedenen technischen Disziplinen in deinem Team begleitest du Anfragen, bis die optimale Projektlösung gefunden ist.
• Erstellung von Angeboten und Aufträgen: Unter Berücksichtigung der Kunden-Anforderungen und unserer internen Richtlinien und Policy verfasst du jene Dokumente, die das Projekt kaufmännisch begleiten.
• Sicherstellung der effizienten und korrekten Auftragsabwicklung: Von der Bestellung bis zur Auslieferung bist du als Ansprechpartner des Vertrauens so lange für den Kunden da, bis unsere Produkte ihr vereinbartes Ziel erreicht haben.
• Kundenbetreuung auch nach dem erfolgten Verkauf: Du kümmerst dich um Fragen zu turnusmäßigen Wartungen, Reparaturen und Ersatzteile sowie um die Annahme und Weiterleitung von Reklamationen mit dem Ziel, eine Lösung zu finden, mit der der Kunde zufrieden ist.

• Allgemeine Verwaltungstätigkeiten
• Kundenkontakt und Kommunikation

• Order and clients data entry in the ERP system
• Contact person for clients and Sales Representatives regarding orders for example availabilities, order state, checking orders
• Collaboration with the logistic department for deliveries
• Collaboration with the credit management and Invoicing department and Sales Manager
• Handling of claims and information requests coming from clients
• Be the main day to day contact for retailers– before and after sales – taking into account and managing their requests
• Support the team with expert advice regarding Quintet, B2B service Portal, Navision/ERP, EDI, Block/Optional Orders and Sales Evaluation optimization
• Support of dealers with product information and explanation  

Wir freuen uns auf Ihre Onlinebewerbung bis 06.06.2025 unter Angabe der Chiffre PERS.Abt.-15034

• Organization and implementation of customer trainings regarding the functionalities and use of our MiCROTEC Solutions
• Commissioning and calibration of scanners and other equipments
• General customer support (online or on-site) with production set-up and rule settings to meet customer needs
• Quality control during production to monitor scanner performance
• Statistical analyses based on simulated offline productions and the preparation of reports
• Collaboration with other teams in various activities, i.e. Development of new detection systems or improvement of measuring systems

• Management of the live demo process at the company's showrooms, including the preparation of the machines according to customer requirements
• Study of the product from a technical, mechanical, and functional point of view
• Management of the feasibility process of projects in the evaluation phase by providing direct technical support to colleagues in the Internal Sales and Sales departments
• Development and adaption of software to customer requirements at the PoC stage
• Continued study of target markets, understanding their requirements, specifications, and characteristics
• Preparation of technical documentation
• Support in the transformation of customer requirements into customised solutions
• Collaboration with customers and OEM partners on a global level, as well as the company's Sales and Product Management teams
• Possible active participation in trade fair events

• Manage sales forecasting for assigned markets
• Collaborate with Customer Service and Sales teams to monitor sales performance and coordinate any exceptional events that impact demand
• Take the lead in resolving stock level issues by coordinating with Customer Service, Sales, and the Planning team, aiming to minimize cost impact
• Contribute to projects involving new product launches and the relaunch of existing products

• Aktives Schnittstellen-Management: Koordination und Dokumentation von Schnittstellen-Anbindungen sowie Kommunikation mit Partnern
   
• Entwicklung einer zukunftsweisenden Support-Strategie: Konzeptionierung und Implementierung innovativer Prozesse zur effizienten Bearbeitung komplexer Support-Tickets, von der ersten Analyse bis zur finalen Lösung
   
• Schulungen und Optimierungen: dank deiner Hilfe werden die ersten Ansprechpartner unserer Kunden bestmöglich auf Anfragen vorbereitet und finden selbst Support-Lösungen 
   
• Technische Analyse, Fehlersuche und Optimierung von E-Mail-Setups (z.B. DNS, Zustellbarkeit)

• Design, adaptation and validation of our software meeting customer-specific requirements
• Customization and commissioning of our scanning optimization solutions in the production line directly on the field
• Development and implementation of software for new machine functions such as computer vision and UX/UI design
• Collaboration in all Project phases: start, testing, delivery, commissioning and optimization of the software
• Cooperation with our Customer Support and Sales department in the definition of specific software requirements
• Preparation of software documentation

• Lead annual appraisals, setting goals together with the Customer Operations Manager, employee motivation, vacation and assignment planning, coordination of the tasks
• Be in charge to collect feedback/opinions from his team regarding all topics, to filter them and report them to the Customer Operations Manager
• Order and clients data entry in the ERP system
• Contact-person for clients and Sales Representatives regarding orders for example availabilities, order state, etc.
• Collaborate with the logistic department regarding deliveries as well as the Credit Management department and Sales Managers
• Handling of claims and information requests coming from clients as well as from consumers and distributors
• Be the main day to day contact for retailers– before and after sales – taking into account and managing their requests involving the correct people into the organization
• Support the Customer Operations team with expert advice regarding Quintet, B2B service Portal, Navision/ERP, EDI, Block/Optional Orders and Sales Evaluation optimization
• Help dealers with product information and explanation

•    Support in the coordination of structural renovation works and new store openings from a quality and safety perspective •    Assist in the procurement of furniture and the management to ensure that workplaces are prepared in time •    Support in the collaboration with internal departments and external service provider •    Organize all activities related to safety courses in close collaboration with the Prevention and Protection Service Manager (RSPP) •    Help to manage and control maintenance work in all our locations and organize the collaboration with the various craftsman. •    Help to manage and resolve daily problems and provide support for them   

• Respond to requests related to the company’s ERP system, Microsoft Dynamics Business Central, and its interfaces with other software applications.
• Design, develop, and customize ERP modules (e.g., finance, logistics, production) based on business requirements.
• Contribute to international projects and continuous improvement initiatives within the ERP framework.

• Provide day-to-day customer support focusing on topics related to human-machine interface (HMI)
• Train customers about Alpitronic web-based customization tool and system functionality
• Customize user interfaces to align with evolving user or business requirements
• Collaborate with development teams to test HMI behaviour after updates or patches
• Troubleshoot errors, resolve display or usability issues, and escalate complex problems when needed
• Write proper documentation and application notes, configuration settings, as well as common troubleshooting procedures
• Conduct customer one-to-one testing and create simple guides, FAQs, or walkthroughs as required

• Develop and maintain strong relationships with existing clients in Italy, ensuring their satisfaction and loyalty
• Identify opportunities for up-selling or cross-selling products and services, as well as to acquire new customers within the region
• Develop strategies to achieve sales targets and support overall business planning efforts
• Drive revenue growth, ensure market share and successfully introduce products and services
• Manage customer inquiries and provide them commercial and technical support, addressing their needs effectively
• Collaborate with Product Marketing Team and generate market reports to support the decision-making process, ensuring alignment between sales and marketing efforts
• Generate forecasts and reports, by tracking performance, identify areas for improvement and monitor market trends
• Represent Alpitronic at trade fairs, events and congresses

• Construct and simulate financial models and provide analysis, budget, ROI calculation etc. to support business plans/cases
• Design a global reporting architecture regarding countries, customer cost centres and contracts
• Define and implement standard work processes for budgeting and reporting to drive efficiency with a constant focus on finance process improvements and simplifications
• Construct and simulate financial models and provide analysis, budget, ROI calculation etc. to support decision making process
• Constant monitoring of KPIs and provision of insights of the cost structure, and performance regarding SLAs.
• Support overall business growth and advise the management regarding business key drivers, with special projects, ad hoc reporting etc.
• Perform detailed analysis of financial results against forecasts and prior periods, raising early warning signals highlighting business risks based on trend and leading indicators
• Monitor actual costs against the pre-determined budget and implement restrictive measures if necessary
• Take all appropriate actions to ensure 100% compliance with various GAAP and company financial policies

• Support and maintain applications, from a technical point of view, including the preparation of the documentation
• Handle access rights, licensing, and user profiles
• Prioritize and document software changes’ requests and solve bugs
• Resolve internal user issues and coordinate release cycles
• Train key users and lead meetings to contribute to the application roadmap
• Shape the future of our applications by evaluating new functionalities and retiring outdated ones