YOUR RESPONSIBILITIES
- Analyze service tickets to identify potential product issues
- Study logs, connectivity problems, and software update faults
- Diagnose hardware and mechanical failures on returned units
- Classify faults by frequency, nature, and impact
- Support the R&D department in investigating quality claims and contribute to the 8Ds process for design-related issues
- Assist in root cause analysis and define interim and hardware corrective actions, from design to implementation
- Provide technical instructions to repair centers and verify the application and effectiveness of countermeasures
- Coordinate with the Data Science & Analysis team to leverage remotely available data for improvement analysis
- Contribute to the definition and validation of early failure detection algorithms and support the enhancement of diagnostic and monitoring software
- Translate findings into new product requirement
YOUR QUALIFICATIONS & SKILLS
- MSc in Electronics Engineering or equivalent with proven knowledge of power electronics devices
- Solid background and professional experience in R&D or Product Quality departments, with strong understanding of design, validation, and complex organizational processes
- Skilled in problem-solving methodologies (8Ds, Ishikawa, 5 Whys), root cause analysis, and corrective actions
- Familiarity with statistics, data management, ERPs, CAD, FEM, and Office tools
- Strong analytical thinking, abstraction, and modeling skills, combined with proactiveness, autonomy, and self-motivation
- Effective communicator with negotiation skills, teamwork mindset, and empathy
- Willingness to travel nationally and internationally, with strong motivation for the role
- Fluent in English, Italian and/or German
OUR COMMITMENT
- Innovative work environment in a young, dynamic team
- High-tech projects in the future-proof sector of e-mobility
- Opportunities for advancement in a growing company
- A wide range of further training opportunities
- Attractive bonus system and performance-related pay
- Additional company benefits
SHAPING THE FUTURE, TOGETHER!
WHY ALPITRONIC
Together with our customers, we are driving the world towards sustainable mobility – with cutting-edge technology, we inspire with the most innovative and reliable solutions. With our roots in South Tyrol, we are market and innovation leaders and set the future charging infrastructure standards from our locations in Bolzano/Bozen, Bergamo, Bologna, Munich and Charlotte (USA).
WHAT MAKES WORKING FOR US SPECIAL
Are you a motivated and ambitious person who finds it stimulating to take on responsibility? Do you enjoy seeing the direct impact of your work on the final product? Then you are the person we are looking for. We are a fast-growing company where innovation and technology come together to develop cutting-edge solutions. We offer our teams ever-new and stimulating challenges, value talent, and recognize achievements.
Here, your contribution truly makes a difference: your skills are appreciated and your work helps shape the future. Join our team and grow with us!
The position is open to individuals of any gender, sexual orientation, age, ethnicity, nationality, and religious belief. We operate in full compliance with the principles of diversity, inclusion, equity, and non-discrimination, in accordance with Legislative Decree No. 198/2006.
