Tasks & responsibilities
- Assist in the upload and management of sales orders into the ERP system
- Help to ensure that products are delivered on time with the right quantity and quality
- Assist the first-level support for issues and general requests about products and brands
- Support the sales manager and sales team in preparing and managing the sales campaign, including management of the samples, set up of the showroom, preparation of offers/commercial conditions, communication of availability list, processing of sales reporting/statistics
- Guarantee high-quality standards of service towards retailers before and after sales, taking into account and managing their requests involving various departments
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Tasks & responsibilities
- Management of sales order into the ERP system, ensuring that products are delivered on time with the right quantity and quality and taking care about customer requirements
- Support of the Sales Manager and Sales team in preparing and managing the sales campaign, including management of the samples, set up of the show room, preparation of offers/commercial conditions, communication of availability list, processing of sales reporting/statistics
- Be the main day to day contact for retailers– before and after sales – taking into account and managing their requests involving the correct people into the organization (logistics, credit management)
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Tasks and responsibilities
- Order and clients data entry in the ERP system • Contact person for clients and Sales Representatives regarding orders for example availabilities, order state, checking orders
- Collaboration with the logistic department for deliveries
- Collaboration with the credit management department and Sales Manager
- Handling of claims and information requests coming from clients
- Be the main day to day contact for retailers– before and after sales – taking into account and managing their requests
- Support the team with expert advice regarding Quintet, B2B service Portal, Navision/ERP, EDI, Block/Optional Orders and Sales Evaluation optimization
- Support of dealers with product information and explanation
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Vollzeit | befristet | Praktikum
Tasks & responsibilities
- Assist in handling B2C customer inquiries via phone, email and other channels
- Support the first level support for problems and general inquiries about companies, brands and products
- Become familiar with the entire process of our online shops (checkout, payment, delivery, returns and refunds)
- Support in the analysis of customer issues, questions and needs
- Assist with digital projects that directly connect with the end consumer
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Tasks & responsibilities
- Management and coordination of the IT Service Desk team
- Overseeing the procurement, installation, maintenance and support of IT software, hardware and communication systems
- Organization and delegation of work orders to the appropriate IT Services staff member based on role and work order load
- Management of escalations and ensuring any issues are resolved in a timely manner
- Escalation of work orders to second level IT support and third level IT support as required
- Analysis of performance of Service Desk activities and make recommendations to improve operational efficiency
- Generate reports based on service level agreements and required metrics
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Your responsibilities
- Develop, implement, and maintain IT policies, procedures, and methodologies in accordance with industry frameworks
- Utilize ITSM software tools to automate and streamline processes
- Define, manage, and review SLAs agreed between the various business functions and IT Business/IT Services
- Design and maintain the IT Service Portfolio to ensure alignment with business objectives and industry standards
- Define, maintain, and report on metrics to track progress against objectives
- Direct the preparation, review, and consolidation of programs and budgets for the IT organization
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YOUR RESPONSIBILITIES
- Being in charge of maintaining client relationships and ensuring the fulfillment of their needs
- Providing regular updates on service delivery and responding to client inquiries and concerns
- Managing service delivery budgets, ensuring that resources are allocated effectively and that costs are kept within budget
- Overseeing the efforts of different teams to ensure that the services are delivered efficiently and on time
- Tracking and monitoring services performance, by defining and implementing key performance indicators
- Identifying areas for improvement and implementing changes as required, to ensure the continued development and efficiency of the department based on industry and market trends
- Guaranteeing compliance with service level agreements and that the services provided meet the required quality standards
- Building and maintaining high-performing teams, providing guidance and coaching
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Your talents
- Successfully completed a kitchen education
- At least five years of professional experience in the kitchen sector in the upscale hotel and gastronomy sector.
- Experience in all aspects of the kitchen as well as a responsible division of labour.
- Entrepreneurial thinking
- Clean and organised way of working
- organisational talent
- personnel management
- Knowledge of merchandise management and control
- Knowledge of hygiene and HACCP guidelines
- Creativity and flexibility
- Team player with strong communication skills
- Very good product knowledge
- Positive attitude and motivation
- Good knowledge of German or Italian and English
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IHRE AUFGABEN BEI UNS:
- Verantwortlich für die Betreuung der Gäste im Barbereich
- Stets vorbildliches Verhalten in Bezug auf Freundlichkeit, Disziplin, Pünktlichkeit, Arbeitsqualität und Arbeitseinstellung
- Sicherstellen eines optimalen Serviceablaufes
- Durchführung eines fachgerechten Service unter Beachtung der Leading Quality Standards in allen gastronomischen Abteilungen
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Tasks & responsibilities
- Amazon Client Management: Collaborate with the Amazon team to manage relationships and daily operations with Amazon
- Listing and Product Page Optimization: Work with the internal team to ensure that product pages on Amazon are up-to-date, accurate, and optimized to maximize visibility and conversions
- Promotion and Campaign Planning: Work with the marketing and sales team to develop and implement promotional strategies and campaigns on Amazon to increase sales and brand awareness
- Inventory and Shipping Management: Monitor and coordinate stock with the internal Sales Operation Team, shipments, and product availability at Amazon warehouses to avoid sales interruptions and ensure customer satisfaction
- Client Communication: Maintain regular communication with the Amazon team, responding to client requests and needs in a timely and efficient manner
- Problem Resolution: Handle together with the Sales Team any issues or disputes with Amazon effectively, seeking solutions that are beneficial to both parties
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YOUR RESPONSIBILITIES
- Develop and execute an IT vision, strategy and roadmap aligned with the business objectives of the company
- Implement the most appropriate and effective IT organisational design to support and engage with the business
- Provide a visionary leadership for the development and implementation of companywide IT initiatives
- Direct and plan enterprise-wide IT systems, with an emphasis on cost effectiveness, service quality and business development
- Maintain oversight of all IT projects, ensuring that commitments are properly monitored and reported
- Be responsible for all aspects of the organisation's information technology and systems including data and security protection
- Establish and enforce IT policies, processes, development standards and disaster recovery and business continuity plans
- Prioritise and risk for enterprise-wide IT initiatives to maximize the return on investment
- Prepare and monitor IT operational budgets that meet prevailing objectives and constraints
- Build and develop a highly qualified team of IT professionals
- Lead the IT team in effective execution, to foster an innovative and transparent culture
- Advise the management team on the relevant and emerging technologies and digital trends
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DEINE AUFGABEN BEI UNS:
- Verantwortlich für die Betreuung der Gäste im Restaurantbereich
- Stets vorbildliches Verhalten in Bezug auf Freundlichkeit, Disziplin, Pünktlichkeit, Arbeitsqualität und Arbeitseinstellung
- Sicherstellen eines optimalen Serviceablaufes
- Durchführung eines fachgerechten Service unter Beachtung der Leading Quality Standards in allen gastronomischen Abteilungen
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Tasks & responsibilities
- IT Infrastructure Management: Maintain IT infrastructure, including operating systems in a Microsoft & Linux environment, with excellent knowledge and demonstrable experience (Windows), knowledge for Linux
- Virtualization: Configuration and management of ESX virtualization systems
- Server Administration: Perform server administration tasks and research event-log warnings and errors
- Technical Support: Assist the Service Desk with troubleshooting to identify root cause, and provide technical support when needed
- Audits & Backups: Perform routine and scheduled audits of all systems, including backup
- Documentation: Draft and update documentation related to procedures and activities performed.
- Professional Development: Stay up-to-date with emerging technologies, industry trends, and best practices in system administration
- Networking: Configure and manage networks using Aruba Networking technologies.
- Cloud Services and Collaboration: Manage cloud services with Microsoft Azure, administer Teams Phone and SharePoint.
- IT Projects: Participate in and lead IT projects to improve infrastructure efficiency and security
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YOUR RESPONSABILITIES
- Lead the establishment of the structure and team that will drive customer experience
- Work closely with various departments and customers to set up the right processes, communication, and routines
- Central point of contact for escalations (internal or key customers) and field notifications
- Leading the escalations to customer satisfaction and apply insights for continuous improvement
- Responsible for reporting on service team performance and customer experience, both internally and to key customers
- Set up the required processes and mechanisms to follow up and trend the quality of our products / services and the perception of the customers
- Driving forward the necessary initiatives, projects and activities
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YOUR RESPONSIBILITIES
- Evaluate, analyze and communicate systems requirements on a continuing basis and maintain systems processes, including the delivery of monthly status reports to all appropriate parties
- Conduct daily systems analytics to maximize effectiveness and troubleshoot problems
- Develop meaningful and lasting relationships with partners for optimized systems integration and respond to questions from managers and executives with supporting research and recommendations
- Determine and develop user requirements for systems in production, to ensure maximum usability
- Author and update internal and external documentation, and formally initiate and deliver requirements and documentation
- Identify substandard systems processes through evaluation of real-time data
- Lead the technical business processes, by developing systems prototypes that promote increased efficiency and productivity on multiple levels
- Create and implement precise management plans for every project, with attention to transparent communication at all levels
- Perform, evaluate and communicate thorough quality assurance at every stage of systems development
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Your talents
- Successfully completed a kitchen education
- At least two years of professional experience in the kitchen sector in the upscale hotel and gastronomy sector
- Experience in all aspects of the kitchen as well as a responsible division of labour
- Entrepreneurial thinking
- Clean and organised way of working
- Organisational talent
- Staff management
- Knowledge of merchandise management and control
- Knowledge of hygiene and HACCP guidelines
- Creativity and flexibility
- Team player with strong communication skills
- Very good product knowledge
- Positive attitude and motivation
- Good knowledge of German or Italian and English
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Your talents
- Completed kitchen training
- At least one year of professional experience in the kitchen area in the upscale hotel and catering industry
- Experience in several positions in the kitchen an advantage
- Responsible work scheduling
- Clean and organised way of working
- Organisational talent
- Basic knowledge of staff management
- Knowledge of merchandise management and control
- Knowledge of hygiene and HACCP guidelines
- Creativity and flexibility
- Team player with strong communication skills
- Very good product knowledge
- Positive attitude and motivation
- Good knowledge of German and/or Italian and English
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YOUR RESPONSABILITIES
- Identify and assess opportunities for service improvement
- Translate strategic priorities into actionable plans with appropriate scoping, resourcing, and adoption efforts
- Develop and execute a transformation roadmap aligned with company strategic goals
- Operate with a customer centric mindset, analyzing critical components of customer engagement for business solutions and improve customer experience
- Lead value stream optimization and ensure efficient and high-quality Kaizen events for continuous improvement
- Functional lead for IT solutions related to services, as well as cross-functional collaboration with other teams to identify appropriate cost models and impacts, and to develop robust business cases to implement emerging technologies that support transformational objectives
- Lead change management strategies, collaborate with diverse teams, and lead a high-performing team to implement transformational strategies, ensuring people have the skills, tools, and talents required for their roles
- Promote, facilitate and train the broader cross-functional teams to understand, embrace and use the various business management system tools
- Coach, drive and lead lean behaviors, principles, and tools by partnering with the different business leaders
- Drive cultural transformation resulting in step-change in operational business metrics
- Partner with business leaders to increase the organization's Lean Problem Solving Culture
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