Your tasks:
- Being the contact person of selected international distributors of the brand
- Overtaking daily communication and supporting the distributors when it comes to sales and supply chain topics
- Processing sales and purchase orders of the respective countries
- Processing purchase orders for our EU warehouses
- Following-up payments and deliveries
- Preparing presentations, offers, meetings
- Preparing statistics, price lists, reports
- Organizing our showroom and supervising our sample collections
- Answering requests from end consumers, dealers, or distributors
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Aufgaben:
- Identifizierung neuer Geschäftsmöglichkeiten in Südtirol und Italien
- Verfolgung der Entwicklungen innerhalb des Marktes und der Branchensegmente potenzieller Neukunden
- Analyse der Kundenbedürfnisse und Beratung bei der Auswahl der am besten geeigneten Geschäftslösungen/Dienstleistungen
- Betreuung der Kunden (mit Fokus Vertragsabschluss)
- Aktive Steigerung des Umsatzvolumens
- Teilnahme an Veranstaltungen, Messen und verschiedenen Events
- Abstimmung mit Vertriebs- und Marketingteams für gezielte Präsentationen
- Regelmäßiges Feedback an das Sales Manager und das Sales Operations Team über die Aktivitäten im Vertrieb und den Status der Umsatzprognose
- Implementierung, Nutzung und laufende Verbesserung des CRM
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YOUR TASKS
- Strategic Sales Analysis and Optimization:
- Collaborate closely with our sales team, by continuously analysing revenue drivers, cost factors, market trends, and competitive dynamics
- Coordinate the planning, budgeting, and ongoing forecasting processes
- Identify opportunities and risks, translating insights into actionable recommendations for sustainable growth
- Performance Transparency and Reporting:
- Provide comprehensive and timely reporting, ensuring transparency and empowering decision-makers with accurate data-driven insights
- Top Key Account Negotiations:
- Prepare and support commercial negotiations, creating profitable and strong relations with key accounts in the Italian food retail sector
- Strategic Business Partnership:
- Collaborate on sales-related projects
- Contribute to the development and implementation of sales strategies aligned with overall company goals
- People management:
- Provide structure and guidance
- Open communication, conflict management contributes to a pleasant work atmosphere
- Employee development: support employees’ growth, foster their potential and ensure their development
- Functional Collaboration:
- Work closely with Marketing, Supply Chain, and Finance departments, aiming to optimize the business processes
- Controlling Excellence:
- Independently drive the evolution and expansion of our controlling tools, processes and methods
- Set and maintain high performance standards within your area of responsibility
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YOUR TASKS
- Collaborate in the elaboration of the digital sales channels strategy by checking sales/volumes objectives, defining and optimizing product assortment and breaking down the price strategy per channel
- Execute digital and promotional plan on own B2C and B2B store
- Identify sales figures and potential optimizations potential across the digital channels, keeping also track of costs and further sales opportunities in the short / medium term
- KPIs analysis of sales, products and promotions (ROI, conversion rate, average order value, number of orders, turnover...)
- Close collaboration with the Digital Marketing and Performance Marketing areas, in order to support the digital activities and keeping them aligned with digital marketing plan
- Ensuring the stores’ compliance with legal, health and safety regulations departments (best before, packing data, nutritional information)
- Maximizing the Loacker UI/UX experience monitoring actual and incoming channel-specific needs
- Support our consumer service by highlighting new automated flows and providing proper level of information needed to solve E-com issues
- Act as primary interface for logistics department and third party services and monitor inventory levels and implement corrective measures where needed
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Wir sind
DEMACLENKO ermöglicht, als eines der führenden Unternehmen für Beschneiungsanlagen, die Schneesicherheit von Wintersportgebieten weltweit. Durch stetige Innovation werden immer ressourceneffizientere und umweltbewusstere Lösungen entwickelt.
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Das machst du bei uns:
- Akquise von neuen Kundinnen und Kunden mittels Online-Präsentationen und Video-Calls
- Überzeugende Darstellung unseres breiten Produktportfolios gegenüber potenziellen Kundinnen und Kunden
- Verantwortung für den gesamten Vertriebsprozess mit Neukundinnen und -kunden, vom Erstkontakt bis zum erfolgreichen Vertragsabschluss
- Optimierung der Vertriebsstrategie in enger Zusammenarbeit mit unserem Beratungsteam
- Persönliche Fort- und Weiterbildung durch regelmäßige Vertriebs- und Akquiseschulungen mit renommierten Coaches
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Wir sind ein innovatives und wachsendes Unternehmen und suchen einen dynamischen Kopf, der unseren After-Sales-Bereich auf das nächste Level bringt und für erstklassigen Kundenservice sorgt.
Als Leiter Aftersales/Service bist du verantwortlich für die Führung unseres Service-Teams und sorgst dafür, dass unsere Kunden auch nach dem Kauf rundum zufrieden sind. Du entwickelst Strategien, um unseren Service kontinuierlich zu verbessern und stellst sicher, dass Anfragen und Probleme schnell und effizient gelöst werden. Dabei arbeitest du eng mit unserem Vertrieb und der Produktion zusammen, um den besten Service zu garantieren. Deine Rolle ist es auch, aktiv in den täglichen Serviceprozessen mitzuwirken und als Ansprechpartner für besonders knifflige Fälle zur Verfügung zu stehen. Mit deinem strategischen Weitblick optimierst du unsere After-Sales-Prozesse, um die Kundenzufriedenheit weiter zu steigern und die Kundenbindung zu stärken.
Du hast eine abgeschlossene Ausbildung oder ein Studium im Bereich Betriebswirtschaft, Wirtschaftsingenieurwesen oder einem vergleichbaren Fachgebiet und bringst mehrjährige Erfahrung im Service- oder After-Sales-Bereich mit, idealerweise in einer Führungsposition. Du bist ein Organisationstalent mit starkem Kundenfokus und hast eine ausgeprägte Hands-on-Mentalität. Kommunikation und Teamarbeit sind deine Stärken, und du bist sicher im Umgang mit Service-Management-Software und MS Office.
Bei uns erwartet dich eine herausfordernde und verantwortungsvolle Position mit großem Gestaltungsspielraum in einem engagierten Team. Wir bieten dir die Möglichkeit, deine Karriere weiterzuentwickeln, sowie ein faires Gehalt und zusätzliche Benefits.
Wenn du bereit bist, den Kundenservice auf ein neues Niveau zu heben, freuen wir uns auf deine Bewerbung.
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Compiti principali:
- Supporto al Sales Manager e al team della vendita in caso di domande tecniche nella preparazione delle offerte
- Creazione di calcoli illuminotecnici e preparazione delle configurazioni di prezzo e/o delle offerte di vendita
- Persona di contatto per i clienti con richieste e problemi tecnici
- Accompagnamento dello sviluppo tecnico dei progetti dalla richiesta iniziale fino alla loro realizzazione
- Documentazione e manutenzione dei dati dei clienti e dei progetti
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WAS ERWARTET DICH:
- Entwicklung, laufende Verbesserung und Bereitstellung eines hohen Standards im Bereich Kundenservice und Vertriebsunterstützung
- Koordination, Überwachung und aktive Mitgestaltung des operativen Vertriebsinnendiensts (6 Mitarbeiter)
- Auftragsmanagement, Preiskalkulationen, Projektentwicklung mit direktem Kundenkontakt
- Einkaufsverhandlungen mit internationalen Lieferanten für individuelle und personalisierte Eigenanfertigungen für unsere Kunden.
- Enge Zusammenarbeit mit Einkaufsabteilung und Logistik
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Was du mitbringst:
- Du bist offen, extrovertiert und eine charismatische Persönlichkeit
- "Hands-on-Mentalität" - du packst mit an, zeigst Kreativität und Verantwortung in der Problemlösung
- Du bist sprachlich fit in Deutsch und Englisch (beide Sprachen fließend). Italienisch ist ein Plus.
- Du hast Erfahrung im Verkauf von touristischen Produkten/Hotelbetten? Super.
- Deine Worte sind dein stärkstes Werkzeug und du weißt, wie man überzeugt.
- Strukturiert und organisiert - du behältst auch in hektischen Zeiten den Überblick.
- Verhandlungsgeschick? Absolut! Du weißt, wie man Deals abschließt.
- Zuverlässig und immer punktgenau - das bist du.
- Du bist Skifahrer/in oder Snowboarder/in.
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Attivitá e responsabilità
- Sviluppa e implementa i piani strategici aziendali ed è responsabile della crescita programmata e della profittabilità dell’area assegnata
- Sviluppa una relazione di fiducia con il suo portafoglio clienti
- Approfondisce e cura le esigenze e le richieste dei clienti assegnati
- Assicura un alto livello di qualità nella gestione del cliente attraverso visite periodiche e programmate al fine di raggiungere i target sales definiti
- Supporta il Sales Management nella definizione dei piani strategici e nella preparazione dei go-to-market tools
- Approfondisce e studia i clienti più strategici, al fine di individuare trend di crescita e potenziali di sviluppo sul consumatore finale
- Valorizza i contenuti e i valori di brand da un punto di vista commerciale
- Partecipa all’implementazione della strategia di brand building/positioning e supporta il marketing team
- Controlla l’esecuzione delle attività di trade marketing all’interno degli store di sua competenza
- Crea e sviluppa nuove opportunità di business attraverso l’allargamento dell’offerta delle categorie gestite sui clienti già acquisiti e ricerca di nuove partnership da attivare
- Analizza i dati di sell in/out con approccio di category management
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- Ausarbeitung und Umsetzung der Verkaufsziele und -strategien;
- Ausbau und Führung des Vertriebsnetzes im In- und Ausland;
- Optimierung der Verkaufsprozesse;
- Entwicklung eines effektiven Vertriebscontrolling-Systems;
- Markt- und Wettbewerbsanalysen;
- Kontinuierliche Verbesserung der Kundenzufriedenheit inkl. Marktabdeckung;
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Deine Aufgaben:
- Entwicklung und Implementierung neuer Produkte und Relaunches
- Management bestehender Produktkategorien
- Management der zugehörigen Prozesse und Dokumentationen
- Überwachung der Leistung der zugewiesenen Produkte und Umsetzung von eventuellen Korrekturmaßnahmen
- Zusammenarbeit mit internen R&D-, SCM-, Vertriebs- und Marketing-Teams
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Your responsibilities:
- Develop and implement new product categories, ensuring innovative and market-leading offerings.
- Manage product administration, including new launch forms and artwork approvals, to ensure smooth product rollouts.
- Monitor product performance, analyze data, and implement corrective actions to optimize results.
- Conduct market and consumer insights, as well as product tests, to inform product development and strategy.
- Support the development and growth of a new brand, collaborating closely with internal and external teams.
- Collaborate with R&D, production, communication, suppliers, and marketing teams to ensure cohesive product development and marketing efforts.
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Le tue principali responsabilità
- Implementare il piano di Trade Marketing in collaborazione con il team di vendita e il marketing locale
- Organizzare, implementare e monitorare: attività di seconda esposizione, attività di lancio di nuovi prodotti, realizzazione dei materiali di supporto, presentazioni per i clienti
- Pianificare e monitorare i risultati delle attività promozionali, inclusi tagli prezzo e coupon
- Identificare nuove opportunità di marketing con i principali clienti e implementarle assieme al team di vendita
- Realizzare progetti di category management, dall’analisi all’implementazione del planogramma
- Gestire e monitorare il budget assegnato
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Tasks & responsibilities
- Management of sales order into the ERP system, ensuring that products are delivered on time with the right quantity and quality and taking care about customer requirements
- Support of the Sales Manager and Sales team in preparing and managing the sales campaign, including management of the samples, set up of the show room, preparation of offers/commercial conditions, communication of availability list, processing of sales reporting/statistics
- Be the main day to day contact for retailers– before and after sales – taking into account and managing their requests involving the correct people into the organization (logistics, credit management)
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Tasks & responsibilities
- Assist in the upload and management of sales orders into the ERP system
- Help to ensure that products are delivered on time with the right quantity and quality
- Assist the first-level support for issues and general requests about products and brands
- Support the sales manager and sales team in preparing and managing the sales campaign, including management of the samples, set up of the showroom, preparation of offers/commercial conditions, communication of availability list, processing of sales reporting/statistics
- Guarantee high-quality standards of service towards retailers before and after sales, taking into account and managing their requests involving various departments
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Vollzeit | befristet | Praktikum
Tasks & responsibilities
- Support the team in all product management-related tasks such as range planning, analysis of sales data, benchmarking and working on trends analysis
- Assist in the product creation process within a cross-functional team (development, design, costing)
- Support and help to create sell-in tools
- Help to coordinate samples, sample shootings, and prepare all product-relevant data for catalog & webpage
- Help to prepare and support internal and external meetings
- Support in administrative tasks
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Tasks & responsibilities
- Amazon Client Management: Collaborate with the Amazon team to manage relationships and daily operations with Amazon
- Listing and Product Page Optimization: Work with the internal team to ensure that product pages on Amazon are up-to-date, accurate, and optimized to maximize visibility and conversions
- Promotion and Campaign Planning: Work with the marketing and sales team to develop and implement promotional strategies and campaigns on Amazon to increase sales and brand awareness
- Inventory and Shipping Management: Monitor and coordinate stock with the internal Sales Operation Team, shipments, and product availability at Amazon warehouses to avoid sales interruptions and ensure customer satisfaction
- Client Communication: Maintain regular communication with the Amazon team, responding to client requests and needs in a timely and efficient manner
- Problem Resolution: Handle together with the Sales Team any issues or disputes with Amazon effectively, seeking solutions that are beneficial to both parties
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Vollzeit | befristet | Praktikum
Tasks & responsibilities
- Support the Product Management Team in all product management related tasks such as range planning, analysis of sales data, benchmarking and working on trends analysis
- Assist in the product creation process within a cross functional team (development, design, costing)
- Support and help to create sell in tools
- Help to coordinate samples, sample shootings and prepare all product relevant data for catalogue & webpage
- Help to prepare and support internal and external meetings
- Support in administrative tasks
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Tasks and responsibilities
- Order and clients data entry in the ERP system • Contact person for clients and Sales Representatives regarding orders for example availabilities, order state, checking orders
- Collaboration with the logistic department for deliveries
- Collaboration with the credit management department and Sales Manager
- Handling of claims and information requests coming from clients
- Be the main day to day contact for retailers– before and after sales – taking into account and managing their requests
- Support the team with expert advice regarding Quintet, B2B service Portal, Navision/ERP, EDI, Block/Optional Orders and Sales Evaluation optimization
- Support of dealers with product information and explanation
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YOUR TASKS
- Ensure application maintenance and monitoring, ensuring applications stability and operability
- Support and technical troubleshooting to resolve issues and bugs
- Definition, implementation and documentation of interfaces to guarantee information exchange
- Setup of technical configurations, assurance of security standards and IT policies within Sales Business Applications
- Take part in analysis, implementation, testing, and optimization projects and activities of enterprise business applications in the Sales Domain (ECOM, WEB & Experience, CRM, Order intake)
- Contribute to 360° digital product ownership: business applications operations and evolution management from ideation to inception, delivery and daily usage
- Act as a technology subject matter expert across all Business Applications
- Participating in the delivery of projects
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Tasks & Responsibilities
- Campaign Management:
- Plan and develop seasonal marketing campaigns following the overall brand strategy
- Execution and operative responsibility for international marketing campaigns
- Planning and coordinating of national marketing activities in main and emerging markets in cooperation with local colleagues and in alignment with the international brand objectives
- Monitor and analyze the campaign performance and optimize strategies to maximize effectiveness
- Product Marketing:
- Create compelling product messaging and positioning for Wild Country's climbing gear and equipment
- Develop marketing materials, including workbooks, lookbooks, and digital assets
- Work closely with the product development team to understand product features and benefits
- Social Media Management & Athletes Management:
- Oversee Wild Country's social media channels, including content creation, posting schedules, and community engagement
- Develop innovative strategies to grow our social media following and increase brand awareness
- Manage relationships with sponsored athletes and ambassadors
- Collaborate with athletes to create engaging content and storytelling opportunities
- Communication & PR:
- Serve as the primary point of contact for media inquiries and press relations.
- Develop and distribute press releases and other PR materials.
- Cultivate relationships with key media, influencers, and industry stakeholders.
- International Business Support:
- Support online business initiatives, including e-commerce marketing and digital advertising.
- Work closely with the international sales teams to develop trade marketing activities and support materials for international wholesale partners.
- Collaborate with our retail partners to execute co-marketing initiatives and promotions.
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OTHER IMPORTANT RESPONSIBILITIES ARE
- Develop and implement trade marketing strategies to improve brand visibility and velocity in the main distribution channels:
- Conduct market analysis & research to monitor shopper trends and adapt strategies accordingly
- Build and deliver effective trade-storytelling, supporting the local sales teams in the negotiation and implementation phase
- Collaborate with marketing & sales team to identify opportunities at the point of sale and implement targeted solutions, from equity-driven activations to tactical actions
- Create and manage effective promotional programs to stimulate sales and customer loyalty
- Oversee shopper marketing activities, including designing engaging shopping experiences and managing partnerships with retailers
- Install category management knowledge and act as sparring partner for the international key distribution dealers
- Analyze and improve the profitability of the main channels and customers
- Monitor the effectiveness and efficiency of the owned retail business (brick&mortar + digital), promoting its progressive sustainable expansion (roll-out)
- Coordinate and streamline the main commercial processes (i.e. international pricing) and related governance
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Vollzeit | befristet | Praktikum
Tasks and responsibilities
- Help to create and update of personnel data in HR software
- Support in managing the documentation required for employee hires and terminations
- Support in general administrative tasks
- Help to draft documents and declarations for employees
- Assist the HR department in various projects
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HERAUSFORDERUNGEN:
Bei ADDITIVE arbeitet das Customer Success Management- Team proaktiv am Erfolg unserer Hotelkunden. Es geht darum, umfassende Strategien für den größtmöglichen Erfolg unserer Kunden zu entwickeln und Probleme zu lösen, bevor sie entstehen.
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Tasks & responsibilities
- Strategic Design Leadership: Develop and implement a comprehensive design strategy across all product categories, inspiring a multidisciplinary team to create innovative, market-leading products that embody Salewa’s commitment to sustainability and alpine heritage.
- Product Design Coordination: Manage the seasonal design calendar and oversee the design process from concept to final product. Collaborate closely with Product Development, Marketing, and Sales teams to ensure designs align with market demands and consumer expectations, while also being feasible and cost-effective.
- Innovation and Trend Analysis: Stay abreast of industry trends, emerging technologies, and consumer behaviors to drive innovation in product design. Lead research on current trends, new concepts, and color palettes to maintain Salewa’s competitive edge.
- Design to Cost: Implement and monitor design strategies that meet margin targets while upholding quality and innovation standards.
- Fabric and Material Selection: Collaborate with the R&D team on fabric and material selection, exploring new technical solutions to enhance product performance and sustainability.
- Team Leadership and Development: Lead and mentor a team of designers, fostering a collaborative and creative environment to ensure the team meets both creative and project goals.
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Vollzeit | befristet | Praktikum
Tasks and responsibilities
- Support in the management of all internships (contacting candidates, administration, onboarding, follow up)
- Assist in the internal communication related to HR and personnel topics (preparation of texts/news, translations, upload of news on the intranet)
- Help in updating the Group’s org charts
- General support in various HR projects/administrative tasks (company events, update of HR software with employee data, etc.)
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Bozen, Lana
- Aktives Schnittstellen-Management: Koordination und Dokumentation von Schnittstellen-Anbindungen sowie Kommunikation mit Partnern
- Entwicklung einer zukunftsweisenden Support-Strategie: Konzeptionierung und Implementierung innovativer Prozesse zur effizienten Bearbeitung komplexer Support-Tickets, von der ersten Analyse bis zur finalen Lösung
- Schulungen und Optimierungen: dank deiner Hilfe werden die ersten Ansprechpartner unserer Kunden bestmöglich auf Anfragen vorbereitet und finden selbst Support-Lösungen
- Technische Analyse, Fehlersuche und Optimierung von E-Mail-Setups (z.B. DNS, Zustellbarkeit)
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Tasks & responsibilities
- IT Infrastructure Management: Maintain IT infrastructure, including operating systems in a Microsoft & Linux environment, with excellent knowledge and demonstrable experience (Windows), knowledge for Linux
- Virtualization: Configuration and management of ESX virtualization systems
- Server Administration: Perform server administration tasks and research event-log warnings and errors
- Technical Support: Assist the Service Desk with troubleshooting to identify root cause, and provide technical support when needed
- Audits & Backups: Perform routine and scheduled audits of all systems, including backup
- Documentation: Draft and update documentation related to procedures and activities performed.
- Professional Development: Stay up-to-date with emerging technologies, industry trends, and best practices in system administration
- Networking: Configure and manage networks using Aruba Networking technologies.
- Cloud Services and Collaboration: Manage cloud services with Microsoft Azure, administer Teams Phone and SharePoint.
- IT Projects: Participate in and lead IT projects to improve infrastructure efficiency and security
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