Deine Aufgaben
- Unterstützung der Projektgruppen während des Auftragsprozesses
- Koordination der Serviceleistungen wie Montage, Transport, Logistik
- Zusammenarbeit mit dem Vertriebsnetzwerk
- Zusammenarbeit mit anderen internen Abteilungen
- Aktive Beteiligung zur Verbesserung der Prozesse und Weiterentwicklung der betreuten Produkte
- Telefonische Betreuung
- Erstellung & Aktualisierung von Kundenrichtlinien
- Reisen zu Kunden und Logistikplattformen
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WAS DICH ERWARTET
- Du repräsentierst alpitronic und bist erster Ansprechpartner für Kundenanfragen
- Du übernimmst den Support für unsere Kunden am Telefon oder per E-Mail
- Verwalten von Service-Support-Tickets
- Unterstützung unserer Kunden (remote) bei der Inbetriebnahme und Wartung ihrer Hypercharger
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Deine Hauptaufgaben:
- Du repräsentierst Autoindustriale Mobility Group und bist erster Ansprechpartner bei Kundenanfragen
- Du kümmerst Dich um die Terminverwaltung – ob am Telefon, per E-Mail oder über andere Kommunikationskanäle.
- Du arbeitest Hand in Hand mit verschiedenen Abteilungen, um unseren Kunden den bestmöglichen Service zu bieten.
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Klasmann-Deilmann Italia S.R.L.
Vollzeit
Descrizione dei compiti:
- Gestione ordini clienti /fornitori;
- Approvvigionamento magazzini;
- Organizzazione trasporti;
- Contatto con fornitori e gestione contratti di trasporto;
- Gestione reclami;
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Your tasks:
- Being the main contact person of selected international distributors
- Overtaking daily communication and supporting the distributors in all sales, supply chain, and marketing topics
- Helping distributors defining their collections and providing them powerful marketing tools
- Processing sales and purchase orders
- Following-up payments and deliveries
- Preparing presentations, offers, meetings
- Organizing our showroom and supervising our sample collections
- Answering requests from end consumers, dealers, or distributors
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Le tue principali mansioni:
- Rappresenterai il Gruppo Autoindustriale Mobility e sarai il primo punto di riferimento per le richieste dei nostri clienti.
- Gestirai in modo efficace gli appuntamenti, sia telefonicamente, tramite e-mail e altri canali di comunicazione.
- Collaborerai strettamente con i vari reparti per garantire un servizio impeccabile e soddisfacente.
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YOUR RESPONSIBILITIES
- Handles Payment Terminal Support cases
- Remotely troubleshoots and fixes issues related to Payment Terminals
- Creates documentation for remote support colleagues for effective configuration and troubleshooting of payment systems
- Identifies bugs and reports them to SW development and suppliers
- Summarizes requirements to application development
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YOUR RESPONSIBILITIES
- Ensure continuous operation of essential IT functions encompassing operating systems, security tools, applications and servers
- Install, configure and support workstation software, hardware, printers and phones
- Execute systems and network design, documentation, implementation, testing, and administration and ensure components meet business needs and work together seamlessly
- Implement applications and software upgrades and troubleshoot any performance issues
- Support and train employees in using software and hardware, providing technical support when needed
- Staying abreast of emerging technologies, hardware, and software to assess their potential impact and relevance to organizational needs
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Responsabilità:
- Gestire le richieste dei clienti
- Gestire il processo dell’ordine cliente
- Collaborare con la rete vendita
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Tasks & responsibilities
- Management of sales order into the ERP system, ensuring that products are delivered on time with the right quantity and quality and taking care about customer requirements
- Support of the Sales Manager and Sales team in preparing and managing the sales campaign, including management of the samples, set up of the show room, preparation of offers/commercial conditions, communication of availability list, processing of sales reporting/statistics
- Be the main day to day contact for retailers– before and after sales – taking into account and managing their requests involving the correct people into the organization (logistics, credit management)
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LE TUE MANSIONI
- Assistenza ai clienti nelle fasi di messa in esercizio, manutenzione e risoluzione problemi degli hypercharger
- Diagnosi e risoluzione in remoto di messaggi di errore e problemi tecnici degli hypercharger
- Analisi dei dati telemetrici e dei log di comunicazione delle colonnine di ricarica
- Supporto in remoto ai nostri addetti all’assistenza tecnica sul campo per l’analisi degli errori e la risoluzione dei problemi
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DEIN PROFIL:
- Deutsch als Erstsprache und fließende Englischkenntnisse.
- Mehr als 3 Jahre Erfahrung als CAD-Konstrukteur oder Prozess-/Projektmanager in einem Fertigungsunternehmen mit Kenntnissen in Autodesk Inventor/Vault und ERP. Alternativ mehrere Jahre Erfahrung als technischer Anwendungsentwickler, Berater oder in einer ähnlichen kundenorientierten Funktion im CAD- oder ERP-Umfeld.
- Ausgeprägte zwischenmenschliche Fähigkeiten und nachweisliche Erfolge beim Aufbau und der Pflege von Kundenbeziehungen.
- Ausgezeichnete Kommunikations- und Präsentationsfähigkeiten.
- Proaktive, einfühlsame und kundenorientierte Denkweise.
- Fähigkeit, Kundendaten zu analysieren und daraus verwertbare Erkenntnisse abzuleiten
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Vollzeit | befristet | Praktikum
Tasks & responsibilities
- Assist in handling B2C customer inquiries via phone, email and other channels
- Support the first level support for problems and general inquiries about companies, brands and products
- Become familiar with the entire process of our online shops (checkout, payment, delivery, returns and refunds)
- Support in the analysis of customer issues, questions and needs
- Assist with digital projects that directly connect with the end consumer
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Ihre Aufgaben:
- Erster Ansprechpartner für unsere Kunden bei Fragen oder Problemen rund um xenus hotelsoftware
- Unterstützung der Kunden bei der optimalen Nutzung unserer Softwareprodukte
- Analyse und Behebung von technischen Problemen in Zusammenarbeit mit dem Entwicklerteam
- Dokumentation von Kundenanfragen und -feedback zur stetigen Verbesserung unserer Produkte
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I suoi compiti principali sono:
- Accettazione ed evasione autonome delle richieste da parte dei clienti
- Gestione dei resi
- Accettazione delle richieste di assistenza
- Diversi compiti amministrativi
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I suoi compiti principali sono:
- Supporto degli installatori nei cantieri per questioni specifiche di montaggio
- Sopralluoghi e analisi dei problemi
- Esecuzione di piccoli lavori di riparazione
- Lavoro di montaggio e allestimento nei nostri showroom
- Assistenza al montaggio e allo smontaggio di stand per fiere
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Teilzeit | Freelancer, Projektarbeit | Geringfügig
Offriamo:
- Team giovane e dinamico
- Vari settori di attività con interessanti opportunità di formazione
- Orario flessibile (10-15 ore a settimana)
- Flessibilità territoriale
- Possibilità di crescita professionale
- Opportunità di guadagno orientate ai risultati
- All'inizio 450-700 € al mese (con contratto di collaborazione)
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Tra i tuoi compiti rientrano:
- Elaborazione degli ordini dei clienti e assistenza ai clienti
- Collaborazione con la logistica interna ed esterna
- Contatto per i clienti e il team di vendita per gli ordini
- Gestione dei reclami di consegne
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WAS DICH ERWARTET
- Aktive Mitarbeit für eine erfolgreiche Einführung eines Service Management Tools zur Verfolgung von Kundenanfragen und -problemen
- Überwachung und Priorisierung von Supportanfragen, um eine schnelle und effektive Lösung zu gewährleisten
- Gewährleistung der reibungslosen Funktion unserer Service Systeme, sowie Pflege der Stammdaten und Sicherstellung der Datenintegrität sowie Sicherstellung der Kontinuierlichen Verbesserung der Systeme
- Unterstützung und Verwaltung unserer internen Kommunikationsplattform um die Zusammenarbeit zwischen den Abteilungen zu verbessern
- Verwaltung und Pflege des CPQ-Systems zur Konfiguration, Preisgestaltung und Angebotserstellung sowie Aktualisierung von Produktparametern, Preisen und Konfigurationsoptionen
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Your Tasks
- Design and creation of targeted graphics (products, images, customer cases, news) for all kind of media, on- & offline
- Design, editing of Marketing & Sales materials incl. handling of external productions
- Planning and execution of video & photo shootings
- Graphical support for designing and implementation of trade fairs & events
- Responsibility for the global Corporate Design together with the Head of Marketing
- Support for various further inhouse graphical needs
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Your tasks
- Organization and implementation of customer trainings regarding the functionalities and use of our MiCROTEC Solutions
- Commissioning and calibration of scanners and other equipments
- General customer support (online or on-site) with production set-up and rule settings to meet customer needs
- Quality control during production to monitor scanner performance
- Statistical analyses based on simulated offline productions and the preparation of reports
- Collaboration with other teams in various activities, i.e. Development of new detection systems or improvement of measuring systems
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Your tasks
- Preparation of statistics, reports and evaluations for the customer care department
- Administration, control and registration of sales data, offers, orders and purchase orders
- Redaction of texts, offers and orders as well as preparation of documentation for the customer care department
- Collaboration for data maintenance and data quality related to sales documentation, customer data stewardship, reference lists for MiCROTEC
- Collaboration in the development and implementation of the digitisation process in the customer care department
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Your tasks
- Design, adaptation and validation of our software meeting customer-specific requirements
- Customization and commissioning of our scanning optimization solutions in the production line directly on the field
- Development and implementation of software for new machine functions such as computer vision and UX/UI design
- Collaboration in all Project phases: start, testing, delivery, commissioning and optimization of the software
- Cooperation with our Customer Support and Sales department in the definition of specific software requirements
- Preparation of software documentation
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Vollzeit | befristet | Praktikum
Tasks and responsibilities
- Support in the coordination of structural renovation works and new store openings from a quality and safety perspective
- Assist in the procurement of furniture and the management to ensure that workplaces are prepared in time
- Support in the collaboration with internal departments and external service provider
- Organize all activities related to safety courses in close collaboration with the Prevention and Protection Service Manager (RSPP)
- Help to manage and control maintenance work in all our locations and organize the collaboration with the various craftsman.
- Help to manage and resolve daily problems and provide support for them
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Your tasks
- Validation and evaluation of improvement initiatives
- Proactive process analyses and suggestion of improvements
- Support, management and communication of change
- Partnership with process owners and middle management to ensure adequate engagement, control risks and spread best practices
- Maintenance of process repository, definition of standards and training on change management
- Liaising with stakeholders, HR and IT to ensure skills and applications adequately support processes
- Computation and maintenance of performance metrics and report them to process owner
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Your tasks
- Development and production of test systems for electrical boards and sensors
- Process optimization for the production of electronic components
- Development and control of systems for internal quality control
- Support in Hardware development and control activities
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Vollzeit | befristet | Praktikum
Tasks and responsibilities
- Plan and Schedule Shipments: Assist in planning and scheduling all incoming and outgoing shipments, ensuring alignment with company requirements
- Prepare Import Documentation: Help prepare timely import documentation, including customs authorization for air and sea shipments
- Warehouse and Transportation: Support the interaction between the warehouse and transportation teams
- Monitor Delivery Activities: Help monitor and coordinate daily inbound and outbound delivery activities
- Manage Goods Returns: Assist in handling goods returns, mistakes, and damages
- Communicate Across Departments: Support daily communication with relevant departments such as the warehouse, purchasing, and customer service.
- Project Work: Contribute to the creation of a key performance indicator (KPI) dashboard using MS PowerBI.
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Your tasks
- Installation and configuration, test and documentation of all IT relevant components of our high-tech systems: Hardware, Operating system and software, Switches, NAS, Router, IOT
- Repair of defective computer systems
- Technical support for our internal Assembling & Installation team
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