Customer & Sales Support Manager Export (f/m/d)
Loacker is looking for an enthusiastic manager, committed to customer satisfaction, people lead and with passion for improvements.
You are responsible for the development, continuous improvement and delivery of a high standard of customer & sales support, together with the team, which cares about our international partners worldwide.
Your Tasks
- Empower and Engage the Customer & Sales Support team (9 people)
- Responsible for delivering excellent services
- Responsible for relationship management with international distribution partners
- Strategic development of process and technology, to deliver key service outcomes, proactive driver for change and digitalization
- Finalize automation of order to cash operations and activate inside sales team
- Execution, support and implementation of long-term projects
- Ensure transparent and efficient flow of information between external and internal customers
- Identification and lead of continuous improvement projects
- Close collaboration with internal and external stakeholders
Your profile
- Ideally 5-10 years of professional experience in customer service
- Leadership, management skills, enthusiasm and positive thinking
- Hands on mentality, high and tenacious goal- and output-orientation
- Excellent analytical and problem-solving skills
- Strong organizational skills, ability to prioritize and strong attention to detail
- Excellent communication, negotiation as well as networking skills
- Experience in international business environment with the capability of handling different cultures
- Ability to collaborate at all levels of the organization and across other functional areas
- Computer skills including MS Office programs, SAP, CRM (preferred Dynamics), document management (SharePoint) and BI
- Language skills: Fluent English is a must, German or Italian nice to have
What we offer
- Exciting role with a wide range of tasks and responsibilities
- Highly motivated team
- Structured onboarding plan that enables our new employees to join the company quickly and successfully
- Fun at work, a friendly, collegial relationships at eye level, as well as the commitment to common goals
- A family-owned, international company that cares about people and planet
- Work location in Bolzano with opportunities for home office
Location: Bozen/Bolzano
Does this sound like you? If so, we look forward to receiving your online application in English.
