Customer Care Manager (f/m/d)

Customer Care Manager (f/m/d)

As Customer Care Manager, you will report directly to the CEO and manage the new Customer Service Centre, maintaining a high customer satisfaction. In this role you will also be responsible for optimising departments’s processes and developing the services offered.

Your tasks

  • Structuring and reorganization of the After Sales department and of the Customer Support into a modern and innovative Customer Care Centre
  • Transformation of the Customer Care into a profit centre
  • Strategic development and implementation of new ideas for the improvement of our Customer Care, ensuring a high level of customer satisfaction
  • Business expansion with new customer service products/solutions
  • Definition of KPIs and introduction of control systems to record productivity
  • Coordination and optimisation of operations and work processes
  • Supporting the management for various issues and projects

Your profile

  • Degree in a technical field
  • Experience in a similar role roles, if in the industrial world is an advantage
  • Previous experience in the development of services and offers, preferably in a B2B environment
  • High communication and organizational skills
  • Determination and result orientation
  • Good command of the English language, the knowledge of German is an advantage
  • Willingness to travel


MiCROTEC is the global technology and market leader in intelligent wood property recognition for optimizing the use in the wood processing industry and has been setting the standards in this market since 1980. There is no process that is not streamlined, optimized, and accelerated by MiCROTEC technologies and systems. Always committed to providing the customer with the most economically & ecologically sustainable wood utilization.

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