Online Customer Service Ratings & Reviews

Online Customer Service Ratings & Reviews

Online Customer Service Ratings & Reviews

The Oberalp Group is a management driven family business - a house of brands that creates high quality technical mountaineering products. We have 6 own brands Salewa, Dynafit, Pomoca, Wild Country, Evolv and LaMunt. As an exclusive partner of other brands in the sports sector we offer our entire know how in communication, sales and image building.
We are a team of 700 employees in 9 countries worldwide – a group of adventurers and dreamers, mountaineers, looking for their next peak.

The Online Customer Service Ratings & Reviews takes care of answering post- and pre-sales questions of customers and is also in charge of acting and monitoring the reviews on different platforms.
In particular he/she is responsible for elaborating the reviews based on the customer experiences of the Oberalp owned Web Shops/Brands, but also from external platforms such as Amazon.
Being the main “day to day” contact for customers, he/she is responsible to manage consumers’ requests, involving for resolution the correct people into the organization.
As part of the Customer Service Team, he/she takes care of clients (End Consumers) from the order through the coordination of the delivery to the after-sales. Customer Service will check orders in terms of quality, quantity, prices and delivery date and will track the status till final delivery. Being the main “day to day” contact for customers, he/she is responsible to manage consumers’ requests, involving for resolution the correct people into the organization.

TASKS & RESPONSIBILITIES

  • Review elaboration on different platforms (internal and external)
  • Official Contributor/Contact the Manufacturer on the Amazon Platform
  • Supports customers with product information and explanation
  • Be the main day to day contact for customers – before and after sales – taking into account and managing their requests involving the correct people into the organization
  • Order and clients elaboration in the ERP system
  • Support the Customer Care team with the usage of Zendesk, Shopware, Payment Solutions, Navision/ERP 
  • Increase sales opportunities in pro-active motivating him-/herself and his/her team, being creative in motivating customers to order (“cross selling”)
  • Escalate ERP-Issues to his Team Lead 
  • Strong collaboration with Shop Managers & Brands (Online Marketing)
  • Deliveries & logistic, cooperation with the logistic department
  • Credit management, cooperation with the credit management department 
  • Handling of claims and information requests coming from consumers (online)

PROFILE

  • 2+ years of experience in a similar position
  • Background in a (digital) sales driven company/department is an advantage
  • Knowledge MS Office with strength on Excel and Outlook, Zendesk, Shopware, Payment Solution Tools
  • Experience in intercultural contest and open-minded, flexible mentality
  • Knowledge of the Outdoor/Climbing/Ski Touring market
  • Fluent in Italian, English and German is a must, Spanish and French advantageous
  • Active mountaineering and ski touring is a plus

Workplace: Bolzano, IT

If you are interested to work in a challenging, international and dynamic environment then apply now!