Manager Support Agent Level 3 (m/f/d)
WHY ALPITRONIC
Together with our customers and partners, we are leading the world towards sustainable mobility – through state-ofthe-art technology, we inspire with the most innovative and reliable solutions. Rooted in South Tyrol, we are market and innovation leaders and are setting future standards for charging infrastructure at our sites in Bolzano and Munich.
WHAT MAKES WORKING WITH US SPECIAL
If you are eager to work with a high degree of personal responsibility and enjoy seeing the results of your work having a direct impact on the final product, we are looking forward to meeting you. We are a fast-growing company and offer our team a diversified and ambitious range of tasks in an appreciative company culture. Your contribution counts, is noted and highly effective! Support us as
Manager Support Agent Level 3 (m/f/d)
Bolzano
YOUR RESPONSIBILITIES
- Managing a team of Support Agents and ensure that your team's solutions meet service level agreements
- Responsibility for escalating complex problems to higher support levels
- Development of strategies and goals for your team to continuously improve support quality and efficiency
- Communication with customers to ensure they are satisfied with the quality of support
- Prioritize customer requests based on the severity of the problem and the urgency of the solution
YOUR QUALIFICATIONS & SKILLS
- Bachelor’s degree (by education or equivalent level of experience) in Electrical Engineering
- Minimum of 3-year experience in a leadership role
- Experience with customer service, customer meetings and customer escalations
- Well organized and structured work ethic
- Excellent and clear communication skills in English other language skills are an advantage
OUR COMMITMENT
- Innovative working environment in a young, dynamic team
- Career opportunities in a growing company
- A wide range of further training opportunities
- Attractive bonus system and performance-related remuneration
- Additional Company Benefits
WE LOOK FORWARD TO RECEIVING YOUR APPLICATION!
