Das sind Deine Hauptaufgaben:
- Verwaltung von Kundenanfragen
- Verwaltung des Kundenauftragsprozesses
- Zusammenarbeit mit dem Verkaufsnetz
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Tasks & responsibilities
- Amazon Client Management: Collaborate with the Amazon team to manage relationships and daily operations with Amazon
- Listing and Product Page Optimization: Work with the internal team to ensure that product pages on Amazon are up-to-date, accurate, and optimized to maximize visibility and conversions
- Promotion and Campaign Planning: Work with the marketing and sales team to develop and implement promotional strategies and campaigns on Amazon to increase sales and brand awareness
- Inventory and Shipping Management: Monitor and coordinate stock with the internal Sales Operation Team, shipments, and product availability at Amazon warehouses to avoid sales interruptions and ensure customer satisfaction
- Client Communication: Maintain regular communication with the Amazon team, responding to client requests and needs in a timely and efficient manner
- Problem Resolution: Handle together with the Sales Team any issues or disputes with Amazon effectively, seeking solutions that are beneficial to both parties
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Deine Hauptaufgaben:
- Du repräsentierst Autoindustriale Mobility Group und bist erster Ansprechpartner bei Kundenanfragen
- Du kümmerst Dich um die Terminverwaltung – ob am Telefon, per E-Mail oder über andere Kommunikationskanäle.
- Du arbeitest Hand in Hand mit verschiedenen Abteilungen, um unseren Kunden den bestmöglichen Service zu bieten.
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Le tue principali mansioni:
- Rappresenterai il Gruppo Autoindustriale Mobility e sarai il primo punto di riferimento per le richieste dei nostri clienti.
- Gestirai in modo efficace gli appuntamenti, sia telefonicamente, tramite e-mail e altri canali di comunicazione.
- Collaborerai strettamente con i vari reparti per garantire un servizio impeccabile e soddisfacente.
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YOUR RESPONSIBILITIES
- Developing data architecture strategy, ensure data quality, and promote efficient analytical processes, while assessing automated reporting methods
- Engage directly with the business teams, understand how business needs across multiple areas translate into data requirements
- Produce impactful, dynamic, and insightful data, reports, BI visualizations, enterprise database management and ETL to help business leaders make educated, real-time decisions that are in the best interest of the customers and alpitronic
- Own data issues monitoring and maintenance reporting to ensure accuracy and efficiency
- Establish and monitor monthly/quarterly KPIs to evaluate the effectiveness of the daily operations, business strategies and initiatives
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Tasks & responsibilities
- Assist in the upload and management of sales orders into the ERP system
- Help to ensure that products are delivered on time with the right quantity and quality
- Assist the first-level support for issues and general requests about products and brands
- Support the sales manager and sales team in preparing and managing the sales campaign, including management of the samples, set up of the showroom, preparation of offers/commercial conditions, communication of availability list, processing of sales reporting/statistics
- Guarantee high-quality standards of service towards retailers before and after sales, taking into account and managing their requests involving various departments
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Tasks & responsibilities
- Management of sales order into the ERP system, ensuring that products are delivered on time with the right quantity and quality and taking care about customer requirements
- Support of the Sales Manager and Sales team in preparing and managing the sales campaign, including management of the samples, set up of the show room, preparation of offers/commercial conditions, communication of availability list, processing of sales reporting/statistics
- Be the main day to day contact for retailers– before and after sales – taking into account and managing their requests involving the correct people into the organization (logistics, credit management)
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Vollzeit | befristet | Praktikum
Tasks & responsibilities
- Assist in handling B2C customer inquiries via phone, email and other channels
- Support the first level support for problems and general inquiries about companies, brands and products
- Become familiar with the entire process of our online shops (checkout, payment, delivery, returns and refunds)
- Support in the analysis of customer issues, questions and needs
- Assist with digital projects that directly connect with the end consumer
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Responsabilità:
- Gestire le richieste dei clienti
- Gestire il processo dell’ordine cliente
- Collaborare con la rete vendita
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Deine Aufgaben
- Du arbeitest in einem jungen, motivierten, crossfunktionalen Team;
- Du testest unsere Anwendungen, arbeitest an der Dokumentation und schulst die Anwender;
- Du unterstützt unsere Kunden und hilfst bei der Problemlösung;
- Du wirst ein*e Experte*in in den dir zugewiesenen Bereichen, den zugehörigen Softwarelösungen und 365-Diensten;
- Du übernimmst Aufgaben bei der Konfiguration und Administration unserer Workplace- und Collaboration-Tools.
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Deine Aufgaben
- Du arbeitest in einem jungen, motivierten und crossfunktionalen Team;
- Du testest unsere Anwendungen, arbeitest an der Dokumentation und schulst die Anwender;
- Du unterstützt unsere Kunden und hilfst bei der Lösung von Problemen;
- Du wirst ein Experte in den dir zugewiesenen Bereichen und den zugehörigen Softwarelösungen.
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WAS ERWARTET DICH:
- Entwicklung, laufende Verbesserung und Bereitstellung eines hohen Standards im Bereich Kundenservice und Vertriebsunterstützung
- Koordination, Überwachung und aktive Mitgestaltung des operativen Vertriebsinnendiensts (6 Mitarbeiter)
- Auftragsmanagement, Preiskalkulationen, Projektentwicklung mit direktem Kundenkontakt
- Einkaufsverhandlungen mit internationalen Lieferanten für individuelle und personalisierte Eigenanfertigungen für unsere Kunden.
- Enge Zusammenarbeit mit Einkaufsabteilung und Logistik
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Tasks and responsibilities
- Order and clients data entry in the ERP system • Contact person for clients and Sales Representatives regarding orders for example availabilities, order state, checking orders
- Collaboration with the logistic department for deliveries
- Collaboration with the credit management department and Sales Manager
- Handling of claims and information requests coming from clients
- Be the main day to day contact for retailers– before and after sales – taking into account and managing their requests
- Support the team with expert advice regarding Quintet, B2B service Portal, Navision/ERP, EDI, Block/Optional Orders and Sales Evaluation optimization
- Support of dealers with product information and explanation
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WAS DICH ERWARTET
- Du repräsentierst alpitronic und bist erster Ansprechpartner für Kundenanfragen
- Du übernimmst den Support für unsere Kunden am Telefon oder per E-Mail
- Verwalten von Service-Support-Tickets
- Unterstützung unserer Kunden (remote) bei der Inbetriebnahme und Wartung ihrer Hypercharger
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I Suoi compiti principali sono:
- Consulenza di clienti professionali e privati nel showroom di bagni nella nostra filiale di Bolzano
- Vendita proattiva
- Redazione e monitoraggio preventivi
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Deine Aufgaben
- Du sorgst für eine reibungslose administrative Abwicklung und stellst gemeinsam mit Deinem Kollegen im Vertriebsaußendienst eine optimale Betreuung der Kunden sicher
- Du bist zuständig für die Auftragsabwicklung und bist Ansprechperson für die Kunden
- Du bearbeitest die verschiedene Kundenanfragen
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I Suoi compiti principali sono:
- Consulenza ai clienti sul nostro assortimento, supporto in questioni tecniche e offerta di soluzioni su misura
- Post-elaborazione offerte, accettazione degli ordini nonchè gestione e monitoraggio delle richieste dei clienti
- Acquisizione di nuovi clienti
- Sviluppo di nuove strategie di vendita in collaborazione con il reparto vendite
- Rappresentanza dell'azienda in fiere ed eventi
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Dein Aufgabenbereich
- du bist freundlich und zuvorkommend
- du beherrschst Deutsch und Italienisch in Wort und Schrift
- du bist kreativ, hast ein gutes räumliches Vorstellungsvermögen sowie Gespür für Farben und Formen, Trends und Stilrichtungen
- du hast technische Grundkenntnisse
- du hast eine lösungsorientierte Arbeitsweise
- Erfahrung im Bereich Einrichtung/Tischlerei/Interior Design von Vorteil
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Le mansioni principali
- Acquisizione di nuovi clienti, aiutandoli ad individuare l’offerta più adatta alle loro esigenze
- Supporto e consulenza ai clienti domestici e aziendali, gestendo anche le relative attività di post-vendita
- Elaborazione di offerte per i nostri prodotti in materia di energia elettrica e gas
- Supporto nello svolgimento di iniziative marketing a livello locale, ad es. eventi, campagne, promozioni
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Tasks & responsibilities
- Management and coordination of the IT Service Desk team
- Overseeing the procurement, installation, maintenance and support of IT software, hardware and communication systems
- Organization and delegation of work orders to the appropriate IT Services staff member based on role and work order load
- Management of escalations and ensuring any issues are resolved in a timely manner
- Escalation of work orders to second level IT support and third level IT support as required
- Analysis of performance of Service Desk activities and make recommendations to improve operational efficiency
- Generate reports based on service level agreements and required metrics
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DEINE AUFGABENBEREICHE
- Selbstständige Organisation und Abwicklung der Serviceaufträge in ganz Italien
- Instandhaltung, Revision und Reparatur der Fahrzeuge und Maschinen
- Enge Zusammenarbeit mit der Abteilung Customer Service
- Produktions- und Werkstatteinsätze
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YOUR RESPONSABILITIES
- Lead the establishment of the structure and team that will drive customer experience
- Work closely with various departments and customers to set up the right processes, communication, and routines
- Central point of contact for escalations (internal or key customers) and field notifications
- Leading the escalations to customer satisfaction and apply insights for continuous improvement
- Responsible for reporting on service team performance and customer experience, both internally and to key customers
- Set up the required processes and mechanisms to follow up and trend the quality of our products / services and the perception of the customers
- Driving forward the necessary initiatives, projects and activities
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WAS DICH ERWARTET
- Aktive Mitarbeit für eine erfolgreiche Einführung eines Service Management Tools zur Verfolgung von Kundenanfragen und -problemen
- Überwachung und Priorisierung von Supportanfragen, um eine schnelle und effektive Lösung zu gewährleisten
- Gewährleistung der reibungslosen Funktion unserer Service Systeme, sowie Pflege der Stammdaten und Sicherstellung der Datenintegrität sowie Sicherstellung der Kontinuierlichen Verbesserung der Systeme
- Unterstützung und Verwaltung unserer internen Kommunikationsplattform um die Zusammenarbeit zwischen den Abteilungen zu verbessern
- Verwaltung und Pflege des CPQ-Systems zur Konfiguration, Preisgestaltung und Angebotserstellung sowie Aktualisierung von Produktparametern, Preisen und Konfigurationsoptionen
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YOUR RESPONSABILITIES
- Identify and assess opportunities for service improvement
- Translate strategic priorities into actionable plans with appropriate scoping, resourcing, and adoption efforts
- Develop and execute a transformation roadmap aligned with company strategic goals
- Operate with a customer centric mindset, analyzing critical components of customer engagement for business solutions and improve customer experience
- Lead value stream optimization and ensure efficient and high-quality Kaizen events for continuous improvement
- Functional lead for IT solutions related to services, as well as cross-functional collaboration with other teams to identify appropriate cost models and impacts, and to develop robust business cases to implement emerging technologies that support transformational objectives
- Lead change management strategies, collaborate with diverse teams, and lead a high-performing team to implement transformational strategies, ensuring people have the skills, tools, and talents required for their roles
- Promote, facilitate and train the broader cross-functional teams to understand, embrace and use the various business management system tools
- Coach, drive and lead lean behaviors, principles, and tools by partnering with the different business leaders
- Drive cultural transformation resulting in step-change in operational business metrics
- Partner with business leaders to increase the organization's Lean Problem Solving Culture
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Your talents
- Passion for hospitality and the desire to offer guests an unforgettable experience
- Experience in the upscale hospitality industry, especially in room service, is an advantage
- Strong customer and service orientation
- Ability to work independently
- Clean and organized way of working and friendly appearance
- Good knowledge of Italian and English (other language skills an advantage, German preferred)
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Ability to multitask and manage time
- Attention to detail and ability to work with precision
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Dein Beitrag:
- Erreichen der Verkaufsziele in Übereinstimmung mit der Unternehmensstrategie
- Anwendung effizienter Verkaufstechniken
- Exzellenter Kundenservice
- Sportbegeisterung
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WAS ERWARTET DICH:
- Erfassung von Aufträgen und Koordination der Lieferzeiten für Kundenbestellungen aus dem In- und Ausland unter direktem Kundenkontakt.
- Ausarbeitung und Konzeption von Angeboten, Preiskalkulationen und Projektentwicklung für maßgeschneiderte individuelle Eigenanfertigungen in enger Zusammenarbeit mit unserem Designteam.
- Verkaufsfördernde Unterstützung der Vertriebsmitarbeiter.
- Beratung und Kundenempfang in unserem Showroom.
- Wartung der ERP Stammdaten für Kunden, Lieferanten und Produkte
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Your talents
- Professional experience in the hotel business
- Enjoyment of the job
- Distinct communicative skills
- Organizational talent
- Customer orientation and contact care to our guests in a stylish and discreet way
- First - aid - training, otherwise we offer to attend courses through us
- Good German/Italian and English language skills
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Firmenbeschreibung
- 49 Filialen auf fast dem gesamten italienischen Staatsgebiet
- 2 Logistikzentren
- 1 Callcenter
- 1 Hauptsitz in der Provinz Verona.
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RESPONSABILITA’
- titolo di studio minimo: diploma scuola superiore
- buona conoscenza della lingua tedesca e/o inglese
- buone conoscenze informatiche (pacchetto MS Office)
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