Deine Aufgaben
- Du wirst in den Produktbereichen der Business Area Kundenservice eingearbeitet, um zusammen mit dem Team die Weiterentwicklung unserer Softwarelösungen voranzutreiben
- Du bist Ansprechpartner*in für unsere Kunden für die bestehenden Softwarelösungen
- Du arbeitest in einem motivierten dynamischen Team
- Du testest unsere Anwendungen, arbeitest an der Dokumentation und schulst die Anwender*innen
- Du unterstützt unsere Kunden und hilfst bei der Problemlösung
- Du wirst Experte*in in den dir zugewiesenen Bereichen und den zugehörigen Softwarelösungen
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Dein Aufgabenbereich:
- Auftragsabwicklung inklusive den dazugehörigen Verwaltungsaufgaben
- Sicherstellung einer termin- und sachgerechten Abwicklung der Handelsgeschäfte
- Kontakte zu unseren nationalen und internationalen Kunden und Lieferanten
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YOUR RESPONSIBILITIES
- Ensure continuous operation of essential IT functions encompassing operating systems, security tools, applications and servers
- Install, configure and support workstation software, hardware, printers and phones
- Execute systems and network design, documentation, implementation, testing, and administration and ensure components meet business needs and work together seamlessly
- Implement applications and software upgrades and troubleshoot any performance issues
- Support and train employees in using software and hardware, providing technical support when needed
- Staying abreast of emerging technologies, hardware, and software to assess their potential impact and relevance to organizational needs
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YOUR RESPONSABILITIES
- Coordinate and manage service campaigns in close collaboration with internal teams and customers
- Monitor campaign execution, ensuring timelines, quality standards, and customer expectations are met
- Analyze campaign performance and identify opportunities for process improvement
- Ensure alignment with company standards and service objectives
- Communicate effectively with stakeholders to maintain transparency and alignment
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YOUR RESPONSABILITIES
- Coordinate and manage service campaigns in close collaboration with internal teams and customers
- Monitor campaign execution, ensuring timelines, quality standards, and customer expectations are met
- Analyze campaign performance and identify opportunities for process improvement
- Ensure alignment with company standards and service objectives
- Communicate effectively with stakeholders to maintain transparency and alignment
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Vollzeit
Bozen, Neumarkt
27.11.2025
Bozen, Neumarkt
Dein Aufgabenbereich
- Erster Ansprechpartner für Besucher und Kunden
- Fakturierung und Inkasso
- Annahme und Bearbeitung von Telefonanrufen, E-Mails/Chatanfragen
- Terminvereinbarung
- Allgemeine Sekretariatsaufgaben und organisatorische Tätigkeiten
- Mithilfe im Verkauf bei Bedarf
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Hauptaufgaben
- Begleitung von Privat- und Geschäftskunden bei der Auswahl nachhaltiger Energielösungen, mit individueller Beratung zu Strom, Gas, Elektromobilität und Photovoltaik
- Pflege der Beziehungen zu neuen und bestehenden Kunden, mit professionellem und qualitativ hochwertigem Service
- Analyse der Energiebedürfnisse der Kunden und Vorschlag optimaler und wettbewerbsfähiger Lösungen
- Aufbau und Pflege langfristiger Kundenbeziehungen
- Ständige Weiterbildung über Neuigkeiten im Energiesektor, um innovative und vorteilhafte Lösungen anzubieten
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Aufgaben:
- Koordinieren und betreuen von Kund:innen, Agenturen und Außendienstteams als zentrale Ansprechperson
- Abstimmen administrativer Themen mit dem Mutterhaus
- Bearbeiten öffentlicher Ausschreibungen und Erstellen der dazugehörigen Unterlagen
- Erstellen, prüfen und bestätigen von Angeboten und Aufträgen
- Abwickeln von Fahrzeuglieferungen im In- und Ausland inklusive der erforderlichen Dokumentation (Transport- und Ursprungsnachweise, Speditionspapiere etc.)
- Organisieren von internen und externen Vertriebsaktivitäten wie Messen, Vorführungen und Kundenevents
- Pflegen und aktualisieren von Stammdaten im CRM-System
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Vollzeit | befristet | Praktikum
Tasks and responsibilities
- Assist in the upload and management of sales orders into the ERP system
- Help to ensure that products are delivered on time with the right quantity and quality
- Assist the first-level support for issues and general requests about products and brands
- Support the sales manager and sales team in preparing and managing the sales campaign, including management of the samples, set up of the showroom, preparation of offers/commercial conditions, communication of availability list, processing of sales reporting/statistics
- Guarantee high-quality standards of service towards retailers before and after sales, taking into account and managing their requests involving various departments. This includes cooperation with logistic department, Credit management and Handling of claims coming from the market
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Vollzeit | befristet | Praktikum
Tasks and responsibilities
- Support the order and client data entry in the ERP system
- Assist the first-level support for issues and general requests about the company, brands, and products
- Support clients, Sales Representatives, and Store Managers in order management regarding availabilities and order state
- Give support in deliveries and the logistic department as well as the administrative area for payment check
- Assist in the analysis of customer pain points, issues, and needs
- Support the marketing department in various projects
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YOUR RESPONSABILITIES
- Manage and resolve customer escalations efficiently and professionally
- Conduct root-cause analysis in collaboration with other teams to identify and address underlying issues
- Serve as the primary contact for customers regarding technical and service-related inquiries
- Document and monitor issues to detect trends and support proactive, preventive measures
- Ensure timely communication and follow-up, while contributing to process improvements based on customer feedback
- Contribute to the improvement of interal processes based on customer feedback and recurring issues
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YOUR RESPONSABILITIES
- Perform complex troubleshooting, upgrades and commissioning tasks across global locations
- Provide on-site support for special customer cases, pilot installations and escalated technical issues
- Support international service teams through targeted interventions and expertise sharing
- Deliver remote technical guidance to our Field Service Technicians via phone, video call and digital tools
- Contribute to internal training programs and help shape hands-on learning experiences for new Technicians
- Collaborate on strategic projects, including prototype testing, product enhancements and process optimization
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Vollzeit | befristet | Praktikum
Tasks and responsibilities
- Support in the coordination of structural renovation works and new store openings from a quality and safety perspective
- Assist in the procurement of furniture and the management to ensure that workplaces are prepared in time
- Support in the collaboration with internal departments and external service provider
- Organize all activities related to safety courses in close collaboration with the Prevention and Protection Service Manager (RSPP)
- Help to manage and control maintenance work in all our locations and organize the collaboration with the various craftsman.
- Help to manage and resolve daily problems and provide support for them
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Key Responsibilities:
- Act as the first point of contact for employees requiring IT support
- Assist in the configuration and installation of new devices (PCs, mobile phones, printers, VoIP phones)
- Provide on-site and remote troubleshooting to diagnose and resolve common IT issues
- Share user feedback and suggestions with the support team
- Identify and propose improvements to existing procedures
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YOUR RESPONSIBILITIES
- Perform technical analysis to resolve problems and provide solutions to our customers and Field Service Technicians
- Support the analysis of repetitive issues and determine their root causes and identifying appropriate solutions
- Utilize diagnostic tools and techniques to identify and resolve complex electrical issues, ensuring the reliable operation of charging stations
- Identify upgrades and modifications to charging stations as needed, ensuring compliance with standards and performance requirements
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YOUR RESPONSIBILITIES
- Analyze and prioritize global demands, including service requests, managing shortages to achieve the best overall result
- Coordinate and track intercompany orders to guarantee timely delivery; liaise with suppliers, manufacturers, and logistics providers
- Manage and support bottleneck situations and capacity constraints from supplier through to production line
- Support production planning prioritization to minimize bottleneck impact; assist in defining new delivery dates and customer communication
- Assist in coordination of transportation and delivery schedules
- Analyze supply chain data to identify trends, inefficiencies, or bottlenecks and generate regular management reports
- Identify and implement process improvements to enhance supply chain efficiency and reduce costs
- Collaborate cross-functionally with sales, production planning, material disposition, and operations teams to ensure order fulfillment and product availability
- Support risk management by identifying potential supply chain risks and assisting in developing mitigation strategies
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