Das sind Deine Hauptaufgaben:
- Verwaltung von Kundenanfragen
- Verwaltung des Kundenauftragsprozesses
- Zusammenarbeit mit dem Verkaufsnetz
|
Deine Aufgaben
- Du arbeitest in einem motivierten dynamischen Team;
- testest unsere Anwendungen, arbeitest an der Dokumentation und schulst die Anwender*innen;
- unterstützt unsere Kunden und hilfst bei der Problemlösung;
- wirst ein/e Experte*in in den dir zugewiesenen Bereichen und den zugehörigen Softwarelösungen.
|
Deine Aufgaben:
- Du bearbeitest im Team Anfragen, erstellst Angebote und erfasst Aufträge
- Du berätst die Kunden am Telefon und per E-Mail und sorgst für reibungslose Abwicklung der Kundenwünsche
- Stammdatenpflege und Aktualisierung von Kundendaten
- Du überwachst die Sendungen und Termineinhaltung
|
YOUR RESPONSIBILITIES
- Developing data architecture strategy, ensure data quality, and promote efficient analytical processes, while assessing automated reporting methods
- Engage directly with the business teams, understand how business needs across multiple areas translate into data requirements
- Produce impactful, dynamic, and insightful data, reports, BI visualizations, enterprise database management and ETL to help business leaders make educated, real-time decisions that are in the best interest of the customers and alpitronic
- Own data issues monitoring and maintenance reporting to ensure accuracy and efficiency
- Establish and monitor monthly/quarterly KPIs to evaluate the effectiveness of the daily operations, business strategies and initiatives
|
Vollzeit | befristet | Praktikum
Tasks & responsibilities
- Assist in handling B2C customer inquiries via phone, email and other channels
- Support the first level support for problems and general inquiries about companies, brands and products
- Become familiar with the entire process of our online shops (checkout, payment, delivery, returns and refunds)
- Support in the analysis of customer issues, questions and needs
- Assist with digital projects that directly connect with the end consumer
|
DEINE AUFGABEN
- Internationales Kundenmanagement
- Vollständige Verantwortung für den Order-to-Cash-Prozess (vom Auftragsmanagement über die Rechnungsstellung bis hin zum Beschwerdemanagement)
- Erstellung von Zolldokumenten
- Administrative Tätigkeiten in Zusammenarbeit mit dem Verkauf (z. B. Marketability, Reports)
- Überwachung und Optimierung der betrieblichen Kennzahlen KPIs
- Regelmäßige Schnittstellen mit dem Verkaufsteam, der Logistik-, Marketing- und Finanzabteilung sowie der Produktionsplanung
|
WAS ERWARTET DICH:
- Entwicklung, laufende Verbesserung und Bereitstellung eines hohen Standards im Bereich Kundenservice und Vertriebsunterstützung
- Koordination, Überwachung und aktive Mitgestaltung des operativen Vertriebsinnendiensts (6 Mitarbeiter)
- Auftragsmanagement, Preiskalkulationen, Projektentwicklung mit direktem Kundenkontakt
- Einkaufsverhandlungen mit internationalen Lieferanten für individuelle und personalisierte Eigenanfertigungen für unsere Kunden.
- Enge Zusammenarbeit mit Einkaufsabteilung und Logistik
|
Tasks & responsibilities
- Management of sales order into the ERP system, ensuring that products are delivered on time with the right quantity and quality and taking care about customer requirements
- Support of the Sales Manager and Sales team in preparing and managing the sales campaign, including management of the samples, set up of the show room, preparation of offers/commercial conditions, communication of availability list, processing of sales reporting/statistics
- Be the main day to day contact for retailers– before and after sales – taking into account and managing their requests involving the correct people into the organization (logistics, credit management)
|
Tasks & responsibilities
- Amazon Client Management: Collaborate with the Amazon team to manage relationships and daily operations with Amazon
- Listing and Product Page Optimization: Work with the internal team to ensure that product pages on Amazon are up-to-date, accurate, and optimized to maximize visibility and conversions
- Promotion and Campaign Planning: Work with the marketing and sales team to develop and implement promotional strategies and campaigns on Amazon to increase sales and brand awareness
- Inventory and Shipping Management: Monitor and coordinate stock with the internal Sales Operation Team, shipments, and product availability at Amazon warehouses to avoid sales interruptions and ensure customer satisfaction
- Client Communication: Maintain regular communication with the Amazon team, responding to client requests and needs in a timely and efficient manner
- Problem Resolution: Handle together with the Sales Team any issues or disputes with Amazon effectively, seeking solutions that are beneficial to both parties
|
Tasks & responsibilities
- Orderbook management – verifying the correct insertion, pricing, releases, and automatic replenishments.
- Handling of pricelists with a focus on seasonal changes
- First-level support for issues and general requests like claims from own stores and franchise partners
- Close involvement in the process regarding the opening of new stores
- Taking care of seasonal sales and special promos
- Collaboration with many internal teams as logistics, administration, or sales
- Analysis of dropshipping rates, claims, and triangulations
|
WAS DICH ERWARTET
- Du repräsentierst alpitronic und bist erster Ansprechpartner für Kundenanfragen
- Du übernimmst den Support für unsere Kunden am Telefon oder per E-Mail
- Verwalten von Service-Support-Tickets
- Unterstützung unserer Kunden (remote) bei der Inbetriebnahme und Wartung ihrer Hypercharger
|
I Suoi compiti principali sono:
- Consulenza ai clienti professionali e privati al banco
- Inserimento di offerte e di ordini
- Consegna della merce al banco
|
WAS DICH ERWARTET
- Angebotserstellung und Auftragsabwicklung
- Kundenbetreuung für verkaufstechnische Anfragen
- Einpflegen von Kundenaufträgen in die Produktionsplanung
- Pflege und Ausbau der Kundenbeziehungen
- Kontrolle und Maßnahmen zur Einhaltung von Lieferterminen
- Enge Zusammenarbeit mit den Key Account Managern
|
Vollzeit
Bozen, Bolzano, Milano, Montebelluna
02.12.2024
Bozen, Bolzano, Milano, Montebelluna
Tasks & responsibilities
- Management and coordination of the IT Service Desk team
- Overseeing the procurement, installation, maintenance and support of IT software, hardware and communication systems
- Organization and delegation of work orders to the appropriate IT Services staff member based on role and work order load
- Management of escalations and ensuring any issues are resolved in a timely manner
- Escalation of work orders to second level IT support and third level IT support as required
- Analysis of performance of Service Desk activities and make recommendations to improve operational efficiency
- Generate reports based on service level agreements and required metrics
|
We have an exciting part-time position available as a
In this role, you will actively support the owner in the execution and handling of operational tasks and relieve him of his duties. You maintain relationships with the most important trade customers and suppliers and contribute new ideas yourself. You are open-minded, think internationally and entrepreneurially and you have a sense for customer service.
|
YOUR RESPONSIBILITIES
- Lead the development and digitalisation of the remote services strategy
- Lead, motivate, and develop a team of remote services personnel, including the development, implementation and management of the operations, using the latest technologies and industry best practices
- Analyse customer feedback and other data sources to develop customer-centric solutions
- Develop and implement service improvement plans for identified shortfalls
- Monitor remote services performance, system performance. Identify service improvement goals
- Design and develop solutions to optimize performance and scalability
- Oversee the deployment maintaining security, reliability, and cost-efficiency
- Monitor team performance and establish corrective action plan where needed, regarding performance, trends and capacity issues
- Ensure the team is keeping and exceeding the commitments on the service level agreements and uptime
|
YOUR RESPONSABILITIES
- Lead the establishment of the structure and team that will drive customer experience
- Work closely with various departments and customers to set up the right processes, communication, and routines
- Central point of contact for escalations (internal or key customers) and field notifications
- Leading the escalations to customer satisfaction and apply insights for continuous improvement
- Responsible for reporting on service team performance and customer experience, both internally and to key customers
- Set up the required processes and mechanisms to follow up and trend the quality of our products / services and the perception of the customers
- Driving forward the necessary initiatives, projects and activities
|
Il tuo ruolo
- Gestione dell'anagrafica consumatori
- Elaborazione e monitoraggio degli ordini
- Gestione di resi e note di credito
- Gestione di reclami e rimborsi
- Gestione dei pagamenti
- Gestione di corrispondenza e informative
|
YOUR RESPONSIBILITIES
- Elaborating technical documentation around our hypercharger product line
- Updating the installation and operating manuals, service manuals and other technical documents
- Creating and optimising training materials
- Taking care of the customer newsletter
- Terminology & translation management, with the help of external translation service providers
- Collaboration with internal departments
|
Vollzeit | befristet | Praktikum
Tasks and responsibilities
- Support in the coordination of structural renovation works and new store openings from a quality and safety perspective
- Assist in the procurement of furniture and the management to ensure that workplaces are prepared in time
- Support in the collaboration with internal departments and external service provider
- Organize all activities related to safety courses in close collaboration with the Prevention and Protection Service Manager (RSPP)
- Help to manage and control maintenance work in all our locations and organize the collaboration with the various craftsman.
- Help to manage and resolve daily problems and provide support for them
|
WAS ERWARTET DICH:
- Erfassung von Aufträgen und Koordination der Lieferzeiten für Kundenbestellungen aus dem In- und Ausland unter direktem Kundenkontakt.
- Ausarbeitung und Konzeption von Angeboten, Preiskalkulationen und Projektentwicklung für maßgeschneiderte individuelle Eigenanfertigungen in enger Zusammenarbeit mit unserem Designteam.
- Verkaufsfördernde Unterstützung der Vertriebsmitarbeiter.
- Beratung und Kundenempfang in unserem Showroom.
- Wartung der ERP Stammdaten für Kunden, Lieferanten und Produkte
|
RESPONSABILITA’
- titolo di studio minimo: diploma scuola superiore
- buona conoscenza della lingua tedesca e/o inglese
- buone conoscenze informatiche (pacchetto MS Office)
|
YOUR RESPONSIBILITIES
- Evaluate, analyze and communicate systems requirements on a continuing basis and maintain systems processes, including the delivery of monthly status reports to all appropriate parties
- Conduct daily systems analytics to maximize effectiveness and troubleshoot problems
- Develop meaningful and lasting relationships with partners for optimized systems integration and respond to questions from managers and executives with supporting research and recommendations
- Determine and develop user requirements for systems in production, to ensure maximum usability
- Author and update internal and external documentation, and formally initiate and deliver requirements and documentation
- Identify substandard systems processes through evaluation of real-time data
- Lead the technical business processes, by developing systems prototypes that promote increased efficiency and productivity on multiple levels
- Create and implement precise management plans for every project, with attention to transparent communication at all levels
- Perform, evaluate and communicate thorough quality assurance at every stage of systems development
|
