Dein Aufgabenbereich:
- Auftragsabwicklung inklusive den dazugehörigen Verwaltungsaufgaben
- Sicherstellung einer termin- und sachgerechten Abwicklung der Handelsgeschäfte
- Kontakte zu unseren nationalen und internationalen Kunden und Lieferanten
|
YOUR RESPONSABILITIES
- Coordinate and manage service campaigns in close collaboration with internal teams and customers
- Monitor campaign execution, ensuring timelines, quality standards, and customer expectations are met
- Analyze campaign performance and identify opportunities for process improvement
- Ensure alignment with company standards and service objectives
- Communicate effectively with stakeholders to maintain transparency and alignment
|
DEINE AUFGABEN:
- Herzliches Empfangen und Betreuen unserer Kunden
- Effiziente Terminvereinbarungen und Fakturierung
- Präzise Überprüfung und Pflege der Kundendaten
- Verwaltung Leihfahrzeuge
|
YOUR RESPONSABILITIES
- Coordinate and manage service campaigns in close collaboration with internal teams and customers
- Monitor campaign execution, ensuring timelines, quality standards, and customer expectations are met
- Analyze campaign performance and identify opportunities for process improvement
- Ensure alignment with company standards and service objectives
- Communicate effectively with stakeholders to maintain transparency and alignment
|
|
|
Was wir dir bieten:
Vielfalt statt Alltagstrott
Eine breite Kundenpalette – von Privatpersonen bis zu Großunternehmen. Dazu ein offenes, eingespieltes Team und internationale Partner.
|
Aufgaben:
- Koordinieren und betreuen von Kund:innen, Agenturen und Außendienstteams als zentrale Ansprechperson
- Abstimmen administrativer Themen mit dem Mutterhaus
- Bearbeiten öffentlicher Ausschreibungen und Erstellen der dazugehörigen Unterlagen
- Erstellen, prüfen und bestätigen von Angeboten und Aufträgen
- Abwickeln von Fahrzeuglieferungen im In- und Ausland inklusive der erforderlichen Dokumentation (Transport- und Ursprungsnachweise, Speditionspapiere etc.)
- Organisieren von internen und externen Vertriebsaktivitäten wie Messen, Vorführungen und Kundenevents
- Pflegen und aktualisieren von Stammdaten im CRM-System
|
Vollzeit | befristet | Praktikum
Tasks and responsibilities
- Support the order and client data entry in the ERP system
- Assist the first-level support for issues and general requests about the company, brands, and products
- Support clients, Sales Representatives, and Store Managers in order management regarding availabilities and order state
- Give support in deliveries and the logistic department as well as the administrative area for payment check
- Assist in the analysis of customer pain points, issues, and needs
- Support the marketing department in various projects
|
YOUR RESPONSABILITIES
- Manage and resolve customer escalations efficiently and professionally
- Conduct root-cause analysis in collaboration with other teams to identify and address underlying issues
- Serve as the primary contact for customers regarding technical and service-related inquiries
- Document and monitor issues to detect trends and support proactive, preventive measures
- Ensure timely communication and follow-up, while contributing to process improvements based on customer feedback
- Contribute to the improvement of interal processes based on customer feedback and recurring issues
|
YOUR RESPONSABILITIES
- Perform complex troubleshooting, upgrades and commissioning tasks across global locations
- Provide on-site support for special customer cases, pilot installations and escalated technical issues
- Support international service teams through targeted interventions and expertise sharing
- Deliver remote technical guidance to our Field Service Technicians via phone, video call and digital tools
- Contribute to internal training programs and help shape hands-on learning experiences for new Technicians
- Collaborate on strategic projects, including prototype testing, product enhancements and process optimization
|
Key Responsibilities:
- Act as the first point of contact for employees requiring IT support
- Assist in the configuration and installation of new devices (PCs, mobile phones, printers, VoIP phones)
- Provide on-site and remote troubleshooting to diagnose and resolve common IT issues
- Share user feedback and suggestions with the support team
- Identify and propose improvements to existing procedures
|
YOUR RESPONSIBILITIES
- Perform technical analysis to resolve problems and provide solutions to our customers and Field Service Technicians
- Support the analysis of repetitive issues and determine their root causes and identifying appropriate solutions
- Utilize diagnostic tools and techniques to identify and resolve complex electrical issues, ensuring the reliable operation of charging stations
- Identify upgrades and modifications to charging stations as needed, ensuring compliance with standards and performance requirements
|
YOUR RESPONSIBILITIES
- Analyze and prioritize global demands, including service requests, managing shortages to achieve the best overall result
- Coordinate and track intercompany orders to guarantee timely delivery; liaise with suppliers, manufacturers, and logistics providers
- Manage and support bottleneck situations and capacity constraints from supplier through to production line
- Support production planning prioritization to minimize bottleneck impact; assist in defining new delivery dates and customer communication
- Assist in coordination of transportation and delivery schedules
- Analyze supply chain data to identify trends, inefficiencies, or bottlenecks and generate regular management reports
- Identify and implement process improvements to enhance supply chain efficiency and reduce costs
- Collaborate cross-functionally with sales, production planning, material disposition, and operations teams to ensure order fulfillment and product availability
- Support risk management by identifying potential supply chain risks and assisting in developing mitigation strategies
|
|
|
Firmenbeschreibung
- Betreuung und Ausbau des bestehenden Kundenportfolios mit einem beratenden, langfristig orientierten Ansatz
- Akquise neuer strukturierter B2B-Kunden, insbesondere in den Bereichen Industrie, Corporate und Events
- Enge Zusammenarbeit mit dem bestehenden Würth-Vertrieb in den jeweiligen Regionen, in einer Matrixstruktur
- End-to-End-Management von Promotionsprojekten: vom Briefing bis zur internen Koordination für Produktion und Lieferung
- Kontinuierliche Zusammenarbeit mit internen Teams (Einkauf, Grafik, Logistik), um einen hochwertigen Service sicherzustellen
- Teilnahme an Fachmessen, Events und Networking-Aktivitäten
|
