YOUR RESPONSIBILITIES
- Monitor and report on the progress of important activities, projects, and initiatives
- Organize and manage projects independently according to our fast-paced business environment
- Support process mapping and performance measurement, aligning on metrics and working with service teams
- Assist in the rollout of new service processes, including communication, training, and documentation
- Take ownership of organizing meetings and ensuring the progress of action
- Build strong relationships with stakeholders and partners to drive results and maintain communication
- Identify and solve opportunities for improvement within the organization
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YOUR RESPONSIBILITIES
- Promote and coordinate value engineering initiatives within the R&D department
- Sponsor and drive development for value improvement, cost and complexity reduction
- Organize and lead technical cross-functional workshops, aimed at enhancing value and reducing costs
- Fertilize a culture of continuous improvement and value engineering inside the R&D and across departments
- Define & implement methodologies to understand strengths & weaknesses of different players
- Establish and improve tools for teardown analysis and idea generation
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Your tasks
- Managing projects in all phases: definition, planning, execution, control and completion
- Organizing project tasks and defining priorities for international projects
- Supervising and organizing different teams throughout the project lifespan
- Development, introduction, and improvement of customized project management processes and guidelines at a corporate level
- Facilitating cooperation, communication and productivity within the team and the company
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YOUR RESPONSABILITIES
- Lead the establishment of the structure and team that will drive customer experience
- Work closely with various departments and customers to set up the right processes, communication, and routines
- Central point of contact for escalations (internal or key customers) and field notifications
- Leading the escalations to customer satisfaction and apply insights for continuous improvement
- Responsible for reporting on service team performance and customer experience, both internally and to key customers
- Set up the required processes and mechanisms to follow up and trend the quality of our products / services and the perception of the customers
- Driving forward the necessary initiatives, projects and activities
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YOUR RESPONSIBILITIES
- Develop and implement robust quality strategies, establishing standards, policies and procedures to improve overall quality
- Initiate and monitor quality controls, processes and procedures, emphasising continuous improvement through audits, inspections and tests
- Spearhead the implementation of an error-preventing organisational structure (APQP) to drive continuous improvement
- Foster close collaboration with cross-functional departments, including Product Development, Manufacturing, Procurement and Service, to ensure strict adherence to quality standards and effective resolution of quality issues
- Manage and develop teams of experienced quality professionals by providing training, coaching and professional development opportunities
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YOUR RESPONSIBILITIES
- Lead the development and digitalisation of the remote services strategy
- Lead, motivate, and develop a team of remote services personnel, including the development, implementation and management of the operations, using the latest technologies and industry best practices
- Analyse customer feedback and other data sources to develop customer-centric solutions
- Develop and implement service improvement plans for identified shortfalls
- Monitor remote services performance, system performance. Identify service improvement goals
- Design and develop solutions to optimize performance and scalability
- Oversee the deployment maintaining security, reliability, and cost-efficiency
- Monitor team performance and establish corrective action plan where needed, regarding performance, trends and capacity issues
- Ensure the team is keeping and exceeding the commitments on the service level agreements and uptime
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WHAT TASKS AWAIT YOU
- Coordination and ensuring the implementation of legal and internal requirements in the sense of a business continuity management system
- Maintenance, development and regulation of our company-wide processes in risk, emergency and crisis management for standardization
- Planning, management and further development of the protection of defined corporate risks as a professional contact person for insurance companies
- Performing control tasks and conducting tests as the basis for our improvement
- Advising and supporting executives on BCM topics
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Vollzeit
Bressanone, Venice, Rosenheim
02.01.2025
Bressanone, Venice, Rosenheim
Your tasks
- Organization and implementation of customer trainings regarding the functionalities and use of our MiCROTEC Solutions
- Commissioning and calibration of scanners and other equipments
- General customer support (online or on-site) with production set-up and rule settings to meet customer needs
- Quality control during production to monitor scanner performance
- Statistical analyses based on simulated offline productions and the preparation of reports
- Collaboration with other teams in various activities, i.e. Development of new detection systems or improvement of measuring systems
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YOUR RESPONSIBILITIES
- Collaborate with hiring managers to assess training needs and develop targeted learning solutions
- Design and develop engaging and effective learning programs using a variety of modalities and approaches.
- Deliver engaging and effective learning programs
- Create and update training systems and all supporting materials
- Evaluate the effectiveness of training programs through assessments, surveys, and feedback to ensure continuous improvement
- Partner with external vendors and experts to enhance the breadth and depth of our training offering
- Provide coaching and support to managers and employees to foster a culture of continuous learning
- Manage reimbursement processes and funding applications (Fondimpresa, etc)
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YOUR RESPONSIBILITIES
- Being in charge of maintaining client relationships and ensuring the fulfillment of their needs
- Providing regular updates on service delivery and responding to client inquiries and concerns
- Managing service delivery budgets, ensuring that resources are allocated effectively and that costs are kept within budget
- Overseeing the efforts of different teams to ensure that the services are delivered efficiently and on time
- Tracking and monitoring services performance, by defining and implementing key performance indicators
- Identifying areas for improvement and implementing changes as required, to ensure the continued development and efficiency of the department based on industry and market trends
- Guaranteeing compliance with service level agreements and that the services provided meet the required quality standards
- Building and maintaining high-performing teams, providing guidance and coaching
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YOUR RESPONSIBILITIES
- Analyse the current security posture of the organization and monitor network traffic
- Defend the digital assets of the company against cyber-attacks and other potential internal and/or external threats
- Detect anomalous threats and respond to security incidents
- Perform risk assessment analysis, by identifying vulnerabilities that could be exploited by malicious attackers, to proactively anticipate and prevent cyber-attacks
- Investigate and resolve security incidents, by taking measures to address deficiencies and vulnerabilities along with recommendations for improvement to mitigate and eliminate risk
- Develop security protocols, standards and policies, as well as disaster recovery plans and conducting security audits
- Monitoring security breaches and conduct Digital footprint analysis
- Running network tests and testing firewalls, creating patches or implementing new protocols as required to ensure that all defences are effective
- Ensure that all security software is configured, monitored and audited and that security tools are running properly
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Vollzeit
Trento, Terlano
08.01.2025
Trento, Terlano
Your Mission:
- You develop backend services and UI for MES systems for the food industry
- You are ready to turn the "Industry 4.0" trend into reality for our customers
- You work actively in SCRUM teams as well as in product development
- You're surprising your team that you stick to your projects stubbornly
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