YOUR RESPONSIBILITIES

• Lead the development and digitalisation of the remote services strategy
• Lead, motivate, and develop a team of remote services personnel, including the development, implementation and management of the operations, using the latest technologies and industry best practices
• Analyse customer feedback and other data sources to develop customer-centric solutions
• Develop and implement service improvement plans for identified shortfalls
• Monitor remote services performance, system performance. Identify service improvement goals
• Design and develop solutions to optimize performance and scalability
• Oversee the deployment maintaining security, reliability, and cost-efficiency
• Monitor team performance and establish corrective action plan where needed, regarding performance, trends and capacity issues
• Ensure the team is keeping and exceeding the commitments on the service level agreements and uptime

YOUR QUALIFICATIONS & SKILLS

• Bachelor Degree in Computer Science, Engineering, or a related field
• Solid experience in a similar position with proven track record in developing and implementing processes, structures and new technologies
• Experienced and well informed on the Remote Services trends and new technologies
• Possess a Customer centric mindset
• Thrives in a high-energy environment where tactical and strategic activities are expected to be driven in parallel
• Strong interpersonal and leadership skills, high level of judgment to make decisions and handle complex tasks or problems in areas of operations, technology, or engineering
• Able to offer new solutions to problems outside of set parameters and able to construct and provide solutions
• Fluency in English

OUR COMMITMENT

• Innovative work environment in a young, dynamic team
• High-tech projects in the future-proof sector of e-mobility
• Opportunities for advancement in a growing company
• A wide range of further training opportunities
• Attractive bonus system and performance-related pay
• Additional company benefits 

SHAPING THE FUTURE, TOGETHER!

WHY ALPITRONIC

Together with our customers, we are driving the world towards sustainable mobility – with cutting-edge technology, we inspire with the most innovative and reliable solutions. With our roots in South Tyrol, we are market and innovation leaders and set the future charging infrastructure standards from our locations in Bolzano/Bozen, Bergamo, Bologna, Munich and Charlotte (USA).

WHAT MAKES WORKING FOR US SPECIAL

Are you a motivated and ambitious person who finds it stimulating to take on responsibility? Do you enjoy seeing the direct impact of your work on the final product? Then you are the person we are looking for. We are a fast-growing company where innovation and technology come together to develop cutting-edge solutions. We offer our teams ever-new and stimulating challenges, value talent, and recognize achievements.

Here, your contribution truly makes a difference: your skills are appreciated and your work helps shape the future. Join our team and grow with us!

The position is open to individuals of any gender, sexual orientation, age, ethnicity, nationality, and religious belief. We operate in full compliance with the principles of diversity, inclusion, equity, and non-discrimination, in accordance with Legislative Decree No. 198/2006.