Tech Support & Product Specialist - Digital Dentistry

Tech Support & Product Specialist - Digital Dentistry

Zfx is an innovative, internationally active dental company that supplies products such as 3D scanners, CAD, CAM software and prosthetic components for the digital production of dental restorations.

To support our team at the development site in Gargazon (Bahnhofstraße 22, 39010 Gargazon - Italy), we are looking for a full-time (40 hours) position with immediate effect:

Tech Support & Product Specialist - Digital Dentistry

Profile:

  • Dental Technician or Dental Field Service Technician with digital workflow experience and preferably expertise with one or more of the major CAD systems (Exocad, DWOS, 3Shape)
  • Good communication skills in English
  • Strong IT affinity 
  • Strong communicator and ability to train & teach
  • Problem solver mentality
  • Organized, detail oriented and disciplined
  • Have natural enthusiasm and interest in Digital Dentistry

Job Mission:

Act as interface between front line technical support (1st level) and R&D engineers/software developers. Responsible for knowledge transfer from R&D to 1st- Level Support on all digital portfolio products including preparation of training materials.

Main Functions:

  • Respond to incoming queries arriving from 1st level technical support
  • Collect, analyze, summarize queries from 1st level technical support and transfer to R&D
  • Act as an intermediate between front line technical support (1st level) and R&D engineers/software developers
  • Inspection and repair of customer equipment
  • Ensure new technologies and processes are adapted to current systems effectively and have the capacity to assimilate expert product knowledge and the ability to transfer that knowledge to 1st level technical support
  • Develop and maintain an in-depth understanding of procedures that involve the use of any products and technologies in digital dentistry

Are you looking for an exciting challenge in an innovative company? Then send your CV to Lukas Breitenberger l.breitenberger@zfx-dental.com