Teamlead IT Service Desk (m/f/d)

Teamlead IT Service Desk (m/f/d)

In our 18 sites in eleven countries, we work for our mission and a global market. All over the world, people with special nutritional requirements trust in the expertise of Dr. Schär.

For our Headquarters located in Postal, Italy we are looking for a

Teamlead IT Service Desk (m/f/d)

 Your responsibilities:

  • Lead the corporate IT Service Desk team in Postal as well as the international colleagues in the remote sites
  • Coordinate the corporate IT Service Desk team in handling all technical questions and processes related to user management and client equipment
  • Responsible for monitoring quality and productivity within the team and ensuring the highest standard of IT Help Desk service in accordance with the defined Service Level Agreements (SLA)
  • Support the internal relationship with the IT Operations and Development team as well as with business departments & external suppliers
  • Handle the procurement of IT client hardware & peripherals
  • Deal with IT project management
  • Active participation in ticket resolution if required
  • Resource planning & reporting
  • Definition and maintenance of IT documentation & procedures

Your profile:

  • University Degree in Computer Science or comparable qualification 
  • 5+ years of proven professional experience in the IT environment
  • Excellent communication and interpersonal skills
  • Solution-oriented, structured way of working and ability to deal with multiple tasks and deadlines
  • Fluent in German and/or Italian and good knowledge of English  

Your benefits:

  • An international and appreciative working environment
  • A modern, progressive workplace 
  • Flexible working hours and smart working possibility 
  • An individual "Onboarding Program"
  • A variety of challenging tasks and projects
  • An own company canteen with meal allowance
  • An internal company kindergarten
  • An internal fitness and language program

We look forward to receiving your online application!