Dein Aufgabenbereich:
- Unterstützung des Vertriebsteams in technischen Fragen und bei der Angebotserstellung
- Erstellung von Lichtberechnungen und der Erstellung von Preiskonfigurationen und/oder Verkaufsangeboten
- Ansprechperson für Kunden bei technischen Anfragen und Problemen
- Begleitung der technischen Entwicklung von Projekten von der ersten Anfrage bis zur erfolgreichen Umsetzung
- Dokumentation und Pflege von Kunden- und Projektdaten
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Compiti principali:
- Supporto al Sales Manager e al team della vendita in caso di domande tecniche nella preparazione delle offerte
- Creazione di calcoli illuminotecnici e preparazione delle configurazioni di prezzo e/o delle offerte di vendita
- Persona di contatto per i clienti con richieste e problemi tecnici
- Accompagnamento dello sviluppo tecnico dei progetti dalla richiesta iniziale fino alla loro realizzazione
- Documentazione e manutenzione dei dati dei clienti e dei progetti
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Aufgaben
- Vorbereiten der Projektunterlagen und Erstellen der Kalkulationen mit Budgetplanung
- Einholen von Informationen und Angeboten zu Lieferanten und Materialien
- Unterstützung in der Erstellung von maßgeschneiderten Angeboten an den Kunden
- Auswertung der Projekte mit Zwischen- und Nachkalkulationen in Zusammenarbeit mit den Projektleitern
- Operative Unterstützung unseres Verkaufsteams im Projektablauf
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WAS ERWARTET DICH:
- Entwicklung, laufende Verbesserung und Bereitstellung eines hohen Standards im Bereich Kundenservice und Vertriebsunterstützung
- Koordination, Überwachung und aktive Mitgestaltung des operativen Vertriebsinnendiensts (6 Mitarbeiter)
- Auftragsmanagement, Preiskalkulationen, Projektentwicklung mit direktem Kundenkontakt
- Einkaufsverhandlungen mit internationalen Lieferanten für individuelle und personalisierte Eigenanfertigungen für unsere Kunden.
- Enge Zusammenarbeit mit Einkaufsabteilung und Logistik
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Wir sind ein innovatives und wachsendes Unternehmen und suchen einen dynamischen Kopf, der unseren After-Sales-Bereich auf das nächste Level bringt und für erstklassigen Kundenservice sorgt.
Als Leiter Aftersales/Service bist du verantwortlich für die Führung unseres Service-Teams und sorgst dafür, dass unsere Kunden auch nach dem Kauf rundum zufrieden sind. Du entwickelst Strategien, um unseren Service kontinuierlich zu verbessern und stellst sicher, dass Anfragen und Probleme schnell und effizient gelöst werden. Dabei arbeitest du eng mit unserem Vertrieb und der Produktion zusammen, um den besten Service zu garantieren. Deine Rolle ist es auch, aktiv in den täglichen Serviceprozessen mitzuwirken und als Ansprechpartner für besonders knifflige Fälle zur Verfügung zu stehen. Mit deinem strategischen Weitblick optimierst du unsere After-Sales-Prozesse, um die Kundenzufriedenheit weiter zu steigern und die Kundenbindung zu stärken.
Du hast eine abgeschlossene Ausbildung oder ein Studium im Bereich Betriebswirtschaft, Wirtschaftsingenieurwesen oder einem vergleichbaren Fachgebiet und bringst mehrjährige Erfahrung im Service- oder After-Sales-Bereich mit, idealerweise in einer Führungsposition. Du bist ein Organisationstalent mit starkem Kundenfokus und hast eine ausgeprägte Hands-on-Mentalität. Kommunikation und Teamarbeit sind deine Stärken, und du bist sicher im Umgang mit Service-Management-Software und MS Office.
Bei uns erwartet dich eine herausfordernde und verantwortungsvolle Position mit großem Gestaltungsspielraum in einem engagierten Team. Wir bieten dir die Möglichkeit, deine Karriere weiterzuentwickeln, sowie ein faires Gehalt und zusätzliche Benefits.
Wenn du bereit bist, den Kundenservice auf ein neues Niveau zu heben, freuen wir uns auf deine Bewerbung.
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Dein Verantwortungs- und Aufgabenbereich:
- Akquise neuer Händler und Kunden sowie Betreuung der Bestandskunden in allen technischen und kommerziellen Belangen;
- Erstellung von Verkaufsangeboten und Durchführung von Kunden- und Partnerbesuchen;
- Erreichen des jährlichen Verkaufsbudgets in den zugewiesenen Ländern und Zonen;
- Unterstützung der Partner bei der Bewerbung unserer Lösungen gemeinsam mit dem Marketingteam;
- Erfassen von Kundenwünschen, Erkennen von Problemen und Potentialen sowie Erarbeitung von machbaren Lösungsansätzen
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Tasks & responsibilities
- Assist in the upload and management of sales orders into the ERP system
- Help to ensure that products are delivered on time with the right quantity and quality
- Assist the first-level support for issues and general requests about products and brands
- Support the sales manager and sales team in preparing and managing the sales campaign, including management of the samples, set up of the showroom, preparation of offers/commercial conditions, communication of availability list, processing of sales reporting/statistics
- Guarantee high-quality standards of service towards retailers before and after sales, taking into account and managing their requests involving various departments
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Vollzeit | befristet | Praktikum
Tasks & responsibilities
- Support the team in all product management-related tasks such as range planning, analysis of sales data, benchmarking and working on trends analysis
- Assist in the product creation process within a cross-functional team (development, design, costing)
- Support and help to create sell-in tools
- Help to coordinate samples, sample shootings, and prepare all product-relevant data for catalog & webpage
- Help to prepare and support internal and external meetings
- Support in administrative tasks
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Vollzeit | befristet | Praktikum
Tasks & responsibilities
- Support the Product Management Team in all product management related tasks such as range planning, analysis of sales data, benchmarking and working on trends analysis
- Assist in the product creation process within a cross functional team (development, design, costing)
- Support and help to create sell in tools
- Help to coordinate samples, sample shootings and prepare all product relevant data for catalogue & webpage
- Help to prepare and support internal and external meetings
- Support in administrative tasks
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Tasks & responsibilities
- Management of sales order into the ERP system, ensuring that products are delivered on time with the right quantity and quality and taking care about customer requirements
- Support of the Sales Manager and Sales team in preparing and managing the sales campaign, including management of the samples, set up of the show room, preparation of offers/commercial conditions, communication of availability list, processing of sales reporting/statistics
- Be the main day to day contact for retailers– before and after sales – taking into account and managing their requests involving the correct people into the organization (logistics, credit management)
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Tasks and responsibilities
- Order and clients data entry in the ERP system • Contact person for clients and Sales Representatives regarding orders for example availabilities, order state, checking orders
- Collaboration with the logistic department for deliveries
- Collaboration with the credit management department and Sales Manager
- Handling of claims and information requests coming from clients
- Be the main day to day contact for retailers– before and after sales – taking into account and managing their requests
- Support the team with expert advice regarding Quintet, B2B service Portal, Navision/ERP, EDI, Block/Optional Orders and Sales Evaluation optimization
- Support of dealers with product information and explanation
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YOUR TASKS
- Collaborate in the elaboration of the digital sales channels strategy by checking sales/volumes objectives, defining and optimizing product assortment and breaking down the price strategy per channel
- Execute digital and promotional plan on own B2C and B2B store
- Identify sales figures and potential optimizations potential across the digital channels, keeping also track of costs and further sales opportunities in the short / medium term
- KPIs analysis of sales, products and promotions (ROI, conversion rate, average order value, number of orders, turnover...)
- Close collaboration with the Digital Marketing and Performance Marketing areas, in order to support the digital activities and keeping them aligned with digital marketing plan
- Ensuring the stores’ compliance with legal, health and safety regulations departments (best before, packing data, nutritional information)
- Maximizing the Loacker UI/UX experience monitoring actual and incoming channel-specific needs
- Support our consumer service by highlighting new automated flows and providing proper level of information needed to solve E-com issues
- Act as primary interface for logistics department and third party services and monitor inventory levels and implement corrective measures where needed
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YOUR TASKS
- Strategic Sales Analysis and Optimization:
- Collaborate closely with our sales team, by continuously analysing revenue drivers, cost factors, market trends, and competitive dynamics
- Coordinate the planning, budgeting, and ongoing forecasting processes
- Identify opportunities and risks, translating insights into actionable recommendations for sustainable growth
- Performance Transparency and Reporting:
- Provide comprehensive and timely reporting, ensuring transparency and empowering decision-makers with accurate data-driven insights
- Top Key Account Negotiations:
- Prepare and support commercial negotiations, creating profitable and strong relations with key accounts in the Italian food retail sector
- Strategic Business Partnership:
- Collaborate on sales-related projects
- Contribute to the development and implementation of sales strategies aligned with overall company goals
- People management:
- Provide structure and guidance
- Open communication, conflict management contributes to a pleasant work atmosphere
- Employee development: support employees’ growth, foster their potential and ensure their development
- Functional Collaboration:
- Work closely with Marketing, Supply Chain, and Finance departments, aiming to optimize the business processes
- Controlling Excellence:
- Independently drive the evolution and expansion of our controlling tools, processes and methods
- Set and maintain high performance standards within your area of responsibility
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YOUR TASKS
- Ensure application maintenance and monitoring, ensuring applications stability and operability
- Support and technical troubleshooting to resolve issues and bugs
- Definition, implementation and documentation of interfaces to guarantee information exchange
- Setup of technical configurations, assurance of security standards and IT policies within Sales Business Applications
- Take part in analysis, implementation, testing, and optimization projects and activities of enterprise business applications in the Sales Domain (ECOM, WEB & Experience, CRM, Order intake)
- Contribute to 360° digital product ownership: business applications operations and evolution management from ideation to inception, delivery and daily usage
- Act as a technology subject matter expert across all Business Applications
- Participating in the delivery of projects
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Your tasks
- Preparation of statistics, reports and evaluations for the customer care department
- Administration, control and registration of sales data, offers, orders and purchase orders
- Redaction of texts, offers and orders as well as preparation of documentation for the customer care department
- Collaboration for data maintenance and data quality related to sales documentation, customer data stewardship, reference lists for MiCROTEC
- Collaboration in the development and implementation of the digitisation process in the customer care department
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Your Tasks
- Design and creation of targeted graphics (products, images, customer cases, news) for all kind of media, on- & offline
- Design, editing of Marketing & Sales materials incl. handling of external productions
- Planning and execution of video & photo shootings
- Graphical support for designing and implementation of trade fairs & events
- Responsibility for the global Corporate Design together with the Head of Marketing
- Support for various further inhouse graphical needs
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Tasks & Responsibilities
- Campaign Management:
- Plan and develop seasonal marketing campaigns following the overall brand strategy
- Execution and operative responsibility for international marketing campaigns
- Planning and coordinating of national marketing activities in main and emerging markets in cooperation with local colleagues and in alignment with the international brand objectives
- Monitor and analyze the campaign performance and optimize strategies to maximize effectiveness
- Product Marketing:
- Create compelling product messaging and positioning for Wild Country's climbing gear and equipment
- Develop marketing materials, including workbooks, lookbooks, and digital assets
- Work closely with the product development team to understand product features and benefits
- Social Media Management & Athletes Management:
- Oversee Wild Country's social media channels, including content creation, posting schedules, and community engagement
- Develop innovative strategies to grow our social media following and increase brand awareness
- Manage relationships with sponsored athletes and ambassadors
- Collaborate with athletes to create engaging content and storytelling opportunities
- Communication & PR:
- Serve as the primary point of contact for media inquiries and press relations.
- Develop and distribute press releases and other PR materials.
- Cultivate relationships with key media, influencers, and industry stakeholders.
- International Business Support:
- Support online business initiatives, including e-commerce marketing and digital advertising.
- Work closely with the international sales teams to develop trade marketing activities and support materials for international wholesale partners.
- Collaborate with our retail partners to execute co-marketing initiatives and promotions.
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Vollzeit | befristet | Praktikum
Tasks and responsibilities
- Help to create and update of personnel data in HR software
- Support in managing the documentation required for employee hires and terminations
- Support in general administrative tasks
- Help to draft documents and declarations for employees
- Assist the HR department in various projects
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OTHER IMPORTANT RESPONSIBILITIES ARE
- Develop and implement trade marketing strategies to improve brand visibility and velocity in the main distribution channels:
- Conduct market analysis & research to monitor shopper trends and adapt strategies accordingly
- Build and deliver effective trade-storytelling, supporting the local sales teams in the negotiation and implementation phase
- Collaborate with marketing & sales team to identify opportunities at the point of sale and implement targeted solutions, from equity-driven activations to tactical actions
- Create and manage effective promotional programs to stimulate sales and customer loyalty
- Oversee shopper marketing activities, including designing engaging shopping experiences and managing partnerships with retailers
- Install category management knowledge and act as sparring partner for the international key distribution dealers
- Analyze and improve the profitability of the main channels and customers
- Monitor the effectiveness and efficiency of the owned retail business (brick&mortar + digital), promoting its progressive sustainable expansion (roll-out)
- Coordinate and streamline the main commercial processes (i.e. international pricing) and related governance
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Vollzeit | befristet | Praktikum
Tasks & responsibilities
- Assist in handling B2C customer inquiries via phone, email and other channels
- Support the first level support for problems and general inquiries about companies, brands and products
- Become familiar with the entire process of our online shops (checkout, payment, delivery, returns and refunds)
- Support in the analysis of customer issues, questions and needs
- Assist with digital projects that directly connect with the end consumer
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Bozen, Lana
- Aktives Schnittstellen-Management: Koordination und Dokumentation von Schnittstellen-Anbindungen sowie Kommunikation mit Partnern
- Entwicklung einer zukunftsweisenden Support-Strategie: Konzeptionierung und Implementierung innovativer Prozesse zur effizienten Bearbeitung komplexer Support-Tickets, von der ersten Analyse bis zur finalen Lösung
- Schulungen und Optimierungen: dank deiner Hilfe werden die ersten Ansprechpartner unserer Kunden bestmöglich auf Anfragen vorbereitet und finden selbst Support-Lösungen
- Technische Analyse, Fehlersuche und Optimierung von E-Mail-Setups (z.B. DNS, Zustellbarkeit)
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Vollzeit | befristet | Praktikum
Tasks and responsibilities
- Support in the management of all internships (contacting candidates, administration, onboarding, follow up)
- Assist in the internal communication related to HR and personnel topics (preparation of texts/news, translations, upload of news on the intranet)
- Help in updating the Group’s org charts
- General support in various HR projects/administrative tasks (company events, update of HR software with employee data, etc.)
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Tasks & responsibilities
- Management and coordination of the IT Service Desk team
- Overseeing the procurement, installation, maintenance and support of IT software, hardware and communication systems
- Organization and delegation of work orders to the appropriate IT Services staff member based on role and work order load
- Management of escalations and ensuring any issues are resolved in a timely manner
- Escalation of work orders to second level IT support and third level IT support as required
- Analysis of performance of Service Desk activities and make recommendations to improve operational efficiency
- Generate reports based on service level agreements and required metrics
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YOUR RESPONSIBILITIES
- Proactively explore and develop new business relationships, customers and concrete opportunities in the market segment Commercial Vehicle Charging
- Create specific sales strategies and supporting a business plan creation within the commercial vehicle charging segment, to drive revenue growth and margins
- Negotiate and close contracts and frame agreements with strategic customers
- Generate forecasts and reports based on sales activities
- Ensure market share and successful introduction of existing and specific new products
- Conduct customer visits, by providing commercial and technical consulting for suitable charging solutions
- Manage customers’ commercial and technical inquiries
- Provide market information and support the elaboration of blueprints for our specific solution offering in the Commercial Vehicle Charging market, in close alignment with the Segment Marketing department
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Tasks & responsibilities
- IT Infrastructure Management: Maintain IT infrastructure, including operating systems in a Microsoft & Linux environment, with excellent knowledge and demonstrable experience (Windows), knowledge for Linux
- Virtualization: Configuration and management of ESX virtualization systems
- Server Administration: Perform server administration tasks and research event-log warnings and errors
- Technical Support: Assist the Service Desk with troubleshooting to identify root cause, and provide technical support when needed
- Audits & Backups: Perform routine and scheduled audits of all systems, including backup
- Documentation: Draft and update documentation related to procedures and activities performed.
- Professional Development: Stay up-to-date with emerging technologies, industry trends, and best practices in system administration
- Networking: Configure and manage networks using Aruba Networking technologies.
- Cloud Services and Collaboration: Manage cloud services with Microsoft Azure, administer Teams Phone and SharePoint.
- IT Projects: Participate in and lead IT projects to improve infrastructure efficiency and security
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Your tasks
- Design, adaptation and validation of our software meeting customer-specific requirements
- Customization and commissioning of our scanning optimization solutions in the production line directly on the field
- Development and implementation of software for new machine functions such as computer vision and UX/UI design
- Collaboration in all Project phases: start, testing, delivery, commissioning and optimization of the software
- Cooperation with our Customer Support and Sales department in the definition of specific software requirements
- Preparation of software documentation
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Your tasks
- Design, adaptation and validation of our software meeting customer-specific requirements
- Customization and commissioning of our scanning optimization solutions in the production line directly on the field
- Development and implementation of software for new machine functions such as computer vision and UX/UI design
- Collaboration in all Project phases: start, testing, delivery, commissioning and optimization of the software
- Cooperation with our Customer Support and Sales department in the definition of specific software requirements
- Preparation of software documentation
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