To strengthen our young and motivated team at FORESTIS, we are looking for a
Front Office Manager (f/m/d)
in full time
Your talents
- Professional experience in the upscale hotel industry or tourism in a management position
- Ideally ASA-J knowledge
- Other IT skills (Microsoft Office package)
- Enjoyment of the job
- Entrepreneurial thinking
- Distinct communicative skills
- Organizational talent
- Customer-oriented and maintain contact with our guests in a stylish and discreet manner
- Sales skills
- Good knowledge of German, Italian and English, further language skills would be an advantage
Your tasks
- Independent management of the reception
- Participation in department manager meetings
- Staff management
- Responsibility for the constant high quality of guest service
- Reception and individual support for guest requests
- Complaint management
- Maintenance of the guest files in the ASA-J
- Responsible for a professional and quick processing of the daily incoming reservation requests in consultation with Reservations
- Accounting preparation in consultation with the management
- Guest consultation via telephone, e-mail and personal conversation on site
- Check-in and check-out
FORESTIS Employee Benefits
- Working in one of the most beautiful places in the South Tyrolean Alps, in the middle of untouched nature in the UNESCO World Heritage Site of the Dolomites
- Pleasant working atmosphere and professional environment
- Depending on the position, full-time employment also possible in a permanent annual position
- At least one free overnight stay per year for each employee with additional person, depending on position
- Family & Friends rates on room rates
- Discounts in our stores, restaurants and spa
- Discounts at partner hotels (Small Luxury Hotels, Hideaway Hotels, Mr. & Mrs. Smith)
- Discounted season ski pass (Plose)
- Free e-bike rental
- Free e-car charging station
- 24h access to gym & pool at VALLAZZA Staffhouse
- Pay above the standard rate
- Regulated working hours within a 5 day week
- Provision and cleaning of employee clothing during employment
- Meals, also on days off, with breakfast, lunch and dinner incl. soft drinks & coffee
- Option of accommodation in the new VALLAZZA Staffhouse: apartment with balcony and view of the Dolomites, TV and fully equipped kitchen, common room, rooftop terrace, ski room, underground car park
- Internal & external training opportunities through education & training courses
- Development opportunities and chances for promotion
