YOUR RESPONSIBILITIES
- Lead and oversee the Customer Quality & Methods team, ensuring alignment with the company’s strategic quality objectives
- Design and implement long-term strategies aimed at enhancing customer satisfaction and product quality
- Systematically monitor and evaluate customer feedback to identify recurring issues and drive continuous improvement initiative
- Build and maintain strong relationships with key customers to understand their expectations and proactively foster quality enhancements
- Champion the application of advanced quality tools and methodologies, including FMEA, 8D, Six Sigma, and Statistical Process Control (SPC)
- Support root cause analysis and the development of effective corrective and preventive actions
- Provide training, coaching, and ongoing support to team members on quality principles and customer engagement best practices
- Facilitate cross-functional collaboration to resolve quality-related challenges and optimize internal processes
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YOUR RESPONSABILITIES
- Coordinate and manage service campaigns in close collaboration with internal teams and customers
- Monitor campaign execution, ensuring timelines, quality standards, and customer expectations are met
- Analyze campaign performance and identify opportunities for process improvement
- Ensure alignment with company standards and service objectives
- Communicate effectively with stakeholders to maintain transparency and alignment
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YOUR RESPONSABILITIES
- Drive the implementation, maintenance and continuous improvement of the Integrated Management System (IMS)
- Ensure that all relevant Integrated Management System (IMS) documentation and processes are in place to ensure compliance with legal and international standards
- Plan, coordinate and execute internal audits, support customer audits, and prepare and accompany certification audits
- Support and advise process owners in designing, maintaining, and improving IMS processes and documentation
- Contribute to the annual Management Review and ensure transparency of system performance through KPIs
- Deliver training and awareness programs to strengthen IMS understanding and application across teams
- Support the development and execution of the IMS strategy, roadmap and governance framework
- Identify improvement opportunities and drive continuous improvement initiatives across the organization
- Act as a central coordination point for IMS topics, ensuring alignment across functions and stakeholders
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YOUR RESPONSABILITIES
- Coordinate and manage service campaigns in close collaboration with internal teams and customers
- Monitor campaign execution, ensuring timelines, quality standards, and customer expectations are met
- Analyze campaign performance and identify opportunities for process improvement
- Ensure alignment with company standards and service objectives
- Communicate effectively with stakeholders to maintain transparency and alignment
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Key Responsibilities
- Align Sales & Marketing digital initiatives with the overall Digital Transformation Strategy and commercial priorities.
- Identify opportunities to digitalize and streamline end-to-end commercial processes (e.g., lead-to-order, order-to-cash, campaign execution, customer journey orchestration).
- Manage digital transformation projects from planning to delivery (scope, time, budget), ensuring strong collaboration with the PMO/Transformation Office and the Commercial Process & Project Manager.
- Ensure a key user approach for relevant Sales & Marketing applications (UAT coordination, first-level support, functional analysis).
- Maintain effective communication, stakeholder alignment, and successful change adoption across all involved teams.
- Support data governance for customer and commercial data (integrity, traceability, access control, audit readiness).
- Ensure secure data collaboration with external partners.
- Promote compliance, quality, safety, sustainability, and CSR guidelines.
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YOUR TASKS
- Design and develop end-to-end digital architectures for digital platforms (e.g. ERP, CRM, CMS, eCommerce systems) and customer experience platforms
- Translate customer journey and UX requirements into scalable and sustainable technical solutions
- Act as Product Owner, defining product vision, prioritizing backlog, and maximizing business value
- Drive continuous improvement and innovation across digital platforms
- Support project delivery, planning, and governance, ensuring alignment with roadmap, budget, and quality standards
- Manage stakeholders across business and IT, facilitating decision-making and alignment
- Oversee lifecycle management, ensuring stability and performance of digital solutions
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Your Responsibilities
- Execute content strategy defined by the Strategy Lead — with direct input from the CEO and CCO
- Create, edit, and publish short-form social media content (across social media channels) — fast turnaround, high quality
- Capture content at events, tradeshows, open houses, customer visits (occasional travel required)
- Create engaging content and develop/implement campaigns to drive Employer Branding strategy in alignment with CPO
- Benchmark competitors and ensure Durst leads in content tone, relevance, and quality
- Coordinate publishing calendars and ensure message consistency across channels
- Measure post effectiveness and report weekly/monthly to the CEO
- Collaborate with HQ Marketing, global subsidiaries, and DMC (Durst Media Company) for integrated storytelling
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YOUR RESPONSIBILITIES
- Lead and coordinate the Hyperautomation product as a cross‑functional initiative within Digital Products & Innovation
- Co‑create the roadmap, priorities, milestones, scope, and governance model with relevant stakeholders
- Drive the development of core digital capabilities, including early issue detection, automated analysis, guided or automated remediation, and structured issue outputs for downstream workflows
- Ensure alignment with adjacent capabilities (diagnostics, dispatch handovers, customer‑facing settings, Hypersuite integration) while maintaining clear ownership boundaries
- Act as the central interface between Digital Products & Innovation and stakeholders in Service, R&D, Data Science, IT, Quality, and Legal
- Ensure the product fits Alpitronic’s service model, SLA logic, and operational realities
- Support Service in packaging, pricing, rollout, and customer communication by coordinating required product inputs and dependencies
- Ensure the product is scalable, reliable, observable, maintainable, and aligned with long‑term architectural goals
- Define and track success metrics such as detection rate, automation contribution, MTTR improvement, quality of issue outputs, and product adoption
- Report progress, risks, dependencies, and escalation topics to your direct manager and relevant stakeholders
- Build structure, alignment, and momentum across distributed teams
- Help establish an effective collaboration model between product, engineering, service, and other involved functions
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YOUR RESPONSIBILITIES
- Ensure proper setup, maintenance, and governance of master data records (customer, supplier, material, product, and further domains as defined)
- Define and enforce master data quality standards and governance processes to ensure consistency, accuracy, and reliability
- Monitor and report on master data quality KPIs; drive corrective and preventive actions
- Design, implement, and optimize business processes directly related to master data, ensuring end-to-end efficiency and compliance with internal policies and external regulations
- Ensure cross-application process alignment across ERP, CRM, PLM, and other platforms
- Collaborate with business units and IT to align master data and process requirements with organizational needs
- Support strategic program planning (e.g., ERP, CRM), ensuring data and process readiness and ensure master data quality readiness for the running SAP implementation project
- Drive continuous improvement in master data management and data-driven processes through automation, analytics, and best practices
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YOUR RESPONSIBILITIES
- Perform root cause analysis and define containment, corrective, and preventive actions, from concept through design and implementation
- Contribute to the definition, validation, and continuous improvement of early failure detection algorithms, diagnostics, and monitoring software
- Translate analysis results and lessons learned into new or updated system and product requirements
- Analyze service tickets and field feedback to identify potential product and system‑level issues
- Investigate system logs, connectivity issues, and software update failures to detect patterns and anomalies
- Diagnose hardware, power electronics, and mechanical failures on returned units
- Classify faults according to frequency, root cause, severity, and customer impact
- Support the R&D organization in the investigation of quality claims and actively contribute to the 8D process for design‑related issues
- Define and provide clear technical repair instructions to internal and external repair centers and verify the effectiveness of implemented countermeasures
- Collaborate closely with the Data Science & Analysis team to leverage remotely available fleet data for system improvement and failure trend analysis
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YOUR RESPONSIBILITIES
- Own the product roadmap and translate high‑level business goals into actionable themes, epics, and user stories
- Lead the refinement, prioritization, and continuous maintenance of the product backlog to ensure the team focuses on the highest‑value initiatives
- Act as the primary point of contact for internal and external stakeholders, balancing competing requirements and managing expectations
- Take full responsibility for features throughout their lifecycle, from discovery and conceptualization to release and post‑launch optimization
- Collaborate closely with Senior Developers to understand technical constraints and ensure architectural decisions support long‑term scalability
- Define KPIs together with Product Marketing and use data, user insights, and market research to guide product decisions
- Define clear acceptance criteria and work with the team to ensure each release meets the highest standards of quality and user value
- Lead agile ceremonies (Sprint Planning, Reviews, Refinements) and continuously improve product discovery and delivery processes
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