Deine Aufgaben
- Unterstützung der Projektgruppen während des Auftragsprozesses
- Koordination der Serviceleistungen wie Montage, Transport, Logistik
- Zusammenarbeit mit dem Vertriebsnetzwerk
- Zusammenarbeit mit anderen internen Abteilungen
- Aktive Beteiligung zur Verbesserung der Prozesse und Weiterentwicklung der betreuten Produkte
- Telefonische Betreuung
- Erstellung & Aktualisierung von Kundenrichtlinien
- Reisen zu Kunden und Logistikplattformen
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Your tasks
- Organisation of projects in all phases: definition, planning, implementation, controlling and completion
- Structuring of project tasks and setting of priorities among international projects
- Supervision and organisation of various teams throughout the project lifespan
- Coordination of resources to ensure an efficient allocation and an optimal and constant availability
- Promotion of cooperation, communication and productivity within the team and the company
- Building and maintenance of customer relationships during the implementation and installation of MiCROTEC solutions
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Your tasks
- Managing projects in all phases: definition, planning, execution, control and completion
- Organizing project tasks and defining priorities for international projects
- Supervising and organizing different teams throughout the project lifespan
- Development, introduction, and improvement of customized project management processes and guidelines at a corporate level
- Facilitating cooperation, communication and productivity within the team and the company
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YOUR RESPONSABILITIES
- Lead the establishment of the structure and team that will drive customer experience
- Work closely with various departments and customers to set up the right processes, communication, and routines
- Central point of contact for escalations (internal or key customers) and field notifications
- Leading the escalations to customer satisfaction and apply insights for continuous improvement
- Responsible for reporting on service team performance and customer experience, both internally and to key customers
- Set up the required processes and mechanisms to follow up and trend the quality of our products / services and the perception of the customers
- Driving forward the necessary initiatives, projects and activities
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Your tasks
- Preparation of calculations and retrospective calculations
- Preparation of offer and order texts in cooperation with the our technical and sales department
- Order processing
- Maintenance and update of the customer database (CRM)
- Identification of considerable cost factors in cooperation with the technical departments
- Technical/commercial support in the phases of the sales process
- Documentation of technical specifications for the sales department
- Collection and verification of requirements and needs expressed by clients to influence the company strategic development process
- Definition and structuring of the technical-commercial specification of products
- Continued support and cooperation with technical departments for the definition of estimates and technical specifications
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YOUR TASKS
- Administrate the customer contracts for different brands and different countries
- Check accuracy of Customer Invoices and advice payments
- Data Management in ERP system SAP/VISTEX
- Be the first point of contact for the sales force for Rebate management
- Prepare analysis and evaluations to support the international Sales Department
- Strong collaboration with internal departments e.g. Controlling/Accounting/Customer Service
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Vollzeit
Bressanone, Venice, Rosenheim
02.01.2025
Bressanone, Venice, Rosenheim
Your tasks
- Organization and implementation of customer trainings regarding the functionalities and use of our MiCROTEC Solutions
- Commissioning and calibration of scanners and other equipments
- General customer support (online or on-site) with production set-up and rule settings to meet customer needs
- Quality control during production to monitor scanner performance
- Statistical analyses based on simulated offline productions and the preparation of reports
- Collaboration with other teams in various activities, i.e. Development of new detection systems or improvement of measuring systems
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YOUR RESPONSABILITIES
- Handle technical customer enquiries as an interface with the research & development department
- Conduct regular customer calls to coordinate technical content and clarify technical issues
- Provide technical advice to customers and project managers
- Coordinate with customers for further development of various products
- Manage of RFI (Request for Information) and the technical part of tenders
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YOUR RESPONSIBILITIES
- Handles Payment Terminal Support cases
- Remotely troubleshoots and fixes issues related to Payment Terminals
- Creates documentation for remote support colleagues for effective configuration and troubleshooting of payment systems
- Identifies bugs and reports them to SW development and suppliers
- Summarizes requirements to application development
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Your tasks
- Collaboration in the design and development of image processing and computer vision algorithms
- Integration of artificial intelligence solutions into industrial measurement systems and processes
- Contribution in the creation, testing, commissioning and documentation of prototypes and products
- Design, adaptation, and validation of our software meeting customer-specific requirements
- Responsibility for the development, maintenance, and customization of one or more of our software products and libraries
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YOUR RESPONSIBILITIES
- Prepare and update the production plan to reflect customer orders, delivery deadlines, stock levels, and production capacities.
- Collaborate with production, logistics, and purchasing to effectively plan and monitor production capacity, adapting to operational needs.
- Work closely with the Sales team to ensure customer orders are scheduled efficiently, enhancing communication to address potential issues swiftly.
- Allocate customer orders across production weeks to maximize operational efficiency and reduce downtime while considering demand fluctuations.
- Monitor and manage backlogs, collaborating with sales and production teams to adjust priorities and maintain customer satisfaction.
- Identify deviations in the production process promptly and implement corrective measures to ensure consistent production quality and efficiency.
- Develop and propose ramp-up curves and production scenarios to effectively respond to changing demands and optimize production workflows.
- Facilitate effective communication and cooperation among sales, operations, and purchasing teams to streamline processes and enhance overall performance.
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YOUR RESPONSIBILITIES
- Creating and editing presentations in German, Italian, and English
- Supporting the department head in operatinal tasks, preparing meetings and managing correspondence
- Contribuiting to strategic projects
- Welcoming visitors and taking minutes during meetings
- Maintaining and improving the management system
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We entrust this to you:
- Classic marketing, email marketing, social media marketing, influencer marketing
- Search engine marketing including SEO and controlling
- Customer, competition and market analysis
- Product planning, product presentation, market launch
- Customer relationship management (CRM)
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Your tasks
- Installation and configuration, test and documentation of all IT relevant components of our high-tech systems: Hardware, Operating system and software, Switches, NAS, Router, IOT
- Repair of defective computer systems
- Technical support for our internal Assembling & Installation team
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YOUR TASKS
- Analyze the key levers of trade marketing (range, distribution, pricing, promotion) to assess the actions to be taken
- Analyze and select growth potentials on category and customers level and assess the necessary tools and investments for growth
- Develop customer plans in close collaboration with sales force
- Support the sales force to deliver products distribution plan according to the validated priorities
- Works next to our Marketing team in order to develop and implement a trade calendar of pos activities and instore events
- Elaborate proposals for consumer incentive mechanics
- Support planning of volumes and prices and monitoring of trends
- Develop category projects with customers
- The person will respond to the Trade Marketing Manager
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Your tasks
- Design, development and implementation of electronic and optoelectronic devices
- Design of electronic boards with digital components, microcontrollers and FPGAs
- Drawing of electronic diagrams and layouts (Altium)
- Implementation and simulation of firmware on FPGAs (VHDL, Xilinx)
- Embedded software development on microcontrollers and PCs
- Testing and commissioning of electronic boards
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YOUR RESPONSIBILITIES
- Lead the development and digitalisation of the remote services strategy
- Lead, motivate, and develop a team of remote services personnel, including the development, implementation and management of the operations, using the latest technologies and industry best practices
- Analyse customer feedback and other data sources to develop customer-centric solutions
- Develop and implement service improvement plans for identified shortfalls
- Monitor remote services performance, system performance. Identify service improvement goals
- Design and develop solutions to optimize performance and scalability
- Oversee the deployment maintaining security, reliability, and cost-efficiency
- Monitor team performance and establish corrective action plan where needed, regarding performance, trends and capacity issues
- Ensure the team is keeping and exceeding the commitments on the service level agreements and uptime
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We entrust this to you:
- Management and organization of guided tours: Coordinating requests, developing customized programs, and conducting tours in German, Italian, and English.
- Coordination and collaboration with stakeholders: Aligning tour programs with partner organizations in the NOI Techpark.
- Improving the visitor experience: Continuously evaluating the customer journey and implementing optimizations.
- Developing new offers: Designing and implementing innovative tour formats to increase attractiveness.
- Management and reporting: Planning, registering visitors, collecting feedback, and preparing reports.
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Why is it fun to work for us?
- Free time management: The working time is free within the scope of the tasks to be taken over
- Home office option: work from home possible, you can choose your location in Luxembourg, Germany or Italy
- Direct customer contact only to the extent desired
- No dress code: Dress how you like
- Exciting tasks in a company with international orientation
- Get a taste of other and new technologies possible
- Further education possible (and desired!) through training and certification
- Permanent employment contract
- You will work on a solution that will lead to a better world.
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YOUR RESPONSIBILITIES
- Proactively explore and develop new business relationships, customers and concrete opportunities in the market segment Commercial Vehicle Charging
- Create specific sales strategies and supporting a business plan creation within the commercial vehicle charging segment, to drive revenue growth and margins
- Negotiate and close contracts and frame agreements with strategic customers
- Generate forecasts and reports based on sales activities
- Ensure market share and successful introduction of existing and specific new products
- Conduct customer visits, by providing commercial and technical consulting for suitable charging solutions
- Manage customers’ commercial and technical inquiries
- Provide market information and support the elaboration of blueprints for our specific solution offering in the Commercial Vehicle Charging market, in close alignment with the Segment Marketing department
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YOUR RESPONSIBILITIES
- Evaluate, analyze and communicate systems requirements on a continuing basis and maintain systems processes, including the delivery of monthly status reports to all appropriate parties
- Conduct daily systems analytics to maximize effectiveness and troubleshoot problems
- Develop meaningful and lasting relationships with partners for optimized systems integration and respond to questions from managers and executives with supporting research and recommendations
- Determine and develop user requirements for systems in production, to ensure maximum usability
- Author and update internal and external documentation, and formally initiate and deliver requirements and documentation
- Identify substandard systems processes through evaluation of real-time data
- Lead the technical business processes, by developing systems prototypes that promote increased efficiency and productivity on multiple levels
- Create and implement precise management plans for every project, with attention to transparent communication at all levels
- Perform, evaluate and communicate thorough quality assurance at every stage of systems development
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YOUR RESPONSIBILITIES
- Elaborating technical documentation around our hypercharger product line
- Updating the installation and operating manuals, service manuals and other technical documents
- Creating and optimising training materials
- Taking care of the customer newsletter
- Terminology & translation management, with the help of external translation service providers
- Collaboration with internal departments
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YOUR RESPONSIBILITIES
- Construct and simulate financial models and provide analysis, budget, ROI calculation etc. to support business plans/cases
- Design a global reporting architecture regarding countries, customer cost centres and contracts
- Define and implement standard work processes for budgeting and reporting to drive efficiency with a constant focus on finance process improvements and simplifications
- Construct and simulate financial models and provide analysis, budget, ROI calculation etc. to support decision making process
- Constant monitoring of KPIs and provision of insights of the cost structure, and performance regarding SLAs.
- Support overall business growth and advise the management regarding business key drivers, with special projects, ad hoc reporting etc.
- Perform detailed analysis of financial results against forecasts and prior periods, raising early warning signals highlighting business risks based on trend and leading indicators
- Monitor actual costs against the pre-determined budget and implement restrictive measures if necessary
- Take all appropriate actions to ensure 100% compliance with various GAAP and company financial policies
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YOUR RESPONSIBILITIES
- Ensure continuous operation of essential IT functions encompassing operating systems, security tools, applications and servers
- Install, configure and support workstation software, hardware, printers and phones
- Execute systems and network design, documentation, implementation, testing, and administration and ensure components meet business needs and work together seamlessly
- Implement applications and software upgrades and troubleshoot any performance issues
- Support and train employees in using software and hardware, providing technical support when needed
- Staying abreast of emerging technologies, hardware, and software to assess their potential impact and relevance to organizational needs
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YOUR RESPONSIBILITIES
- Monitor chargers performance using collected field data to proactively identify and resolve issues, particularly during product launch phases
- Apply systematic troubleshooting techniques to identify and resolve technical issues with the chargers in customer applications, like:
- Data mining using corporate tools
- Analysis of system logs and specific data collection
- Performance of tests to reproduce, isolate and address the issues
- Work with all the development teams to resolve complex issues quickly and effectively in a multi-disciplinary team
- Provide guidance to data analysts and scientists on the strategic direction of their activities
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Job Responsibilities
- Collaborate with senior developers to understand the existing WinForms application
- Assist in refactoring the application’s front-end from WinForms to WPF.
- Implement the MVVM (Model-View-ViewModel) architecture pattern in the WPF application.
- Develop user interfaces and ensure they meet modern usability standards.
- Participate in discussions to define clear requirements and workflows for the refactored application.
- Contribute to reducing the complexity of the application by focusing on essential tools and functionalities.
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