Deine Aufgaben:
- Durchführung von Onboarding-Calls mit neuen Kunden
- Aufbau und Pflege langfristiger Kundenbeziehungen
- Durchführung von Qualitätschecks unserer Produkte
- Bearbeitung von First-Level-Support-Anfragen
- Durchführung von Demo-Calls mit potenziellen Kunden
- Identifikation und Ansprache potenzieller Neukunden
- Durchführung von Kaltakquise und weiteren Prospecting-Aktivitäten
- Übernahme zusätzlicher Verantwortungsbereiche – abhängig von deinen Fähigkeiten und Interessen
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Deine Tasks:
- Telefonsupport zur Unterstützung der Kund:innen in der Verwaltung ihrer Buchungsdaten
- Betreuung der Kund:innen bei Anwenderfragen zu den HGV-Produkten im Bereich Online-Buchbarkeit und Sichtbarkeit: Buchungsportal, Widgets und Webseiten
- Einrichtung von Schnittstellen zur Datensynchronisierung mit externen Systemen
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Vollzeit
Bozen, Lana
05.08.2026
Bozen, Lana
Herausforderungen
- Projektmanagement & Onboarding: Einführung der ADDITIVE+ APPS bei Neukunden, Organisation des gesamten Ablaufs bis zum Kampagnenstart
- Kundenanalyse & Kommunikation: Erstellung von Auswertungen zur Vorbereitung von Kundengesprächen sowie internen Meetings der Projektteams
- Content & Analysen: Koordination der Content-Beschaffung und -Implementierung sowie Erstellung von Reportings
- Support & Wissensmanagement: Verwaltung von Support-Tickets und Pflege interner sowie externer Wissensdatenbanken
- Kundenbindung & Wachstum: Mitwirkung beim Ausbau bestehender Kundenbeziehungen, inklusive Potenzialanalyse von Cross- und Upselling
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YOUR RESPONSIBILITIES
- Lead and oversee the Customer Quality & Methods team, ensuring alignment with the company’s strategic quality objectives
- Design and implement long-term strategies aimed at enhancing customer satisfaction and product quality
- Systematically monitor and evaluate customer feedback to identify recurring issues and drive continuous improvement initiative
- Build and maintain strong relationships with key customers to understand their expectations and proactively foster quality enhancements
- Champion the application of advanced quality tools and methodologies, including FMEA, 8D, Six Sigma, and Statistical Process Control (SPC)
- Support root cause analysis and the development of effective corrective and preventive actions
- Provide training, coaching, and ongoing support to team members on quality principles and customer engagement best practices
- Facilitate cross-functional collaboration to resolve quality-related challenges and optimize internal processes
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Deine Tasks:
- Du betreust und berätst und Kund:innen strategisch zu ihrem digitalen Auftritt, entwickelst maßgeschneiderte Lösungen und sorgst für eine hohe Kundenzufriedenheit.
- Du vermarktest unsere Produkte und Dienstleistungen im Bereich Web Marketing, gewinnst neue Kund:innen und baust bestehende Kundenbeziehungen nachhaltig aus.
- Du analysierst den digitalen Auftritt unserer Kund:innen, identifizierst Optimierungspotenziale und beobachtest aktuelle Trends im digitalen Tourismus und Online-Marketing.
- Du arbeitest eng mit internen Teams zusammen, bringst das Kundenfeedback ein und unterstützt die kontinuierliche Weiterentwicklung unserer Produkte und Dienstleistungen.
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Vollzeit
Bozen, Lana
06.08.2026
Bozen, Lana
Deine Herausforderungen
- Internationale Offices
Berlin, Stockholm, Rom, Barcelona - Öffi-All-Inclusive
für die private & berufliche Nutzung - Sportlich aktiv
Abos für Gym, Klettern und Karten für Fußball & Hockey - Community Events
regelmäßige Aktivitäten im Team sowie übergreifend - Weiterentwicklung
Unterstützung bei persönlicher und beruflicher Entwicklung - ... und noch viele weitere attraktive Vorteile.
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Key Responsibilities
- Align Sales & Marketing digital initiatives with the overall Digital Transformation Strategy and commercial priorities.
- Identify opportunities to digitalize and streamline end-to-end commercial processes (e.g., lead-to-order, order-to-cash, campaign execution, customer journey orchestration).
- Manage digital transformation projects from planning to delivery (scope, time, budget), ensuring strong collaboration with the PMO/Transformation Office and the Commercial Process & Project Manager.
- Ensure a key user approach for relevant Sales & Marketing applications (UAT coordination, first-level support, functional analysis).
- Maintain effective communication, stakeholder alignment, and successful change adoption across all involved teams.
- Support data governance for customer and commercial data (integrity, traceability, access control, audit readiness).
- Ensure secure data collaboration with external partners.
- Promote compliance, quality, safety, sustainability, and CSR guidelines.
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YOUR RESPONSIBILITIES
- Strengthen and further develop the organisation of the Charging Functions Software team
- Lead internal and external resources to ensure the right balance between operational control and effective delegation
- Manage hiring activities, employee development, training, coaching and mentoring
- Define, develop and monitor the technical product roadmap for charging functions and firmware, aligning it with the overall product strategy
- Align regulatory, standardisation and customer requirements with internal and external stakeholders
- Identify and drive continuous improvements in processes, methodologies and development practices to enhance efficiency and quality
- Collaborate with cross-functional teams and stakeholders to address technical enquiries and resolve issues in the field
- Support technical decision-making and contribute to strategic product development initiatives
- Monitor industry trends, emerging technologies and best practices in the development of embedded software and firmware
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YOUR RESPONSIBILITIES
- Lead and coordinate the Hyperautomation product as a cross‑functional initiative within Digital Products & Innovation
- Co‑create the roadmap, priorities, milestones, scope, and governance model with relevant stakeholders
- Drive the development of core digital capabilities, including early issue detection, automated analysis, guided or automated remediation, and structured issue outputs for downstream workflows
- Ensure alignment with adjacent capabilities (diagnostics, dispatch handovers, customer‑facing settings, Hypersuite integration) while maintaining clear ownership boundaries
- Act as the central interface between Digital Products & Innovation and stakeholders in Service, R&D, Data Science, IT, Quality, and Legal
- Ensure the product fits Alpitronic’s service model, SLA logic, and operational realities
- Support Service in packaging, pricing, rollout, and customer communication by coordinating required product inputs and dependencies
- Ensure the product is scalable, reliable, observable, maintainable, and aligned with long‑term architectural goals
- Define and track success metrics such as detection rate, automation contribution, MTTR improvement, quality of issue outputs, and product adoption
- Report progress, risks, dependencies, and escalation topics to your direct manager and relevant stakeholders
- Build structure, alignment, and momentum across distributed teams
- Help establish an effective collaboration model between product, engineering, service, and other involved functions
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YOUR RESPONSIBILITIES
- Own the product roadmap and translate high‑level business goals into actionable themes, epics, and user stories
- Lead the refinement, prioritization, and continuous maintenance of the product backlog to ensure the team focuses on the highest‑value initiatives
- Act as the primary point of contact for internal and external stakeholders, balancing competing requirements and managing expectations
- Take full responsibility for features throughout their lifecycle, from discovery and conceptualization to release and post‑launch optimization
- Collaborate closely with Senior Developers to understand technical constraints and ensure architectural decisions support long‑term scalability
- Define KPIs together with Product Marketing and use data, user insights, and market research to guide product decisions
- Define clear acceptance criteria and work with the team to ensure each release meets the highest standards of quality and user value
- Lead agile ceremonies (Sprint Planning, Reviews, Refinements) and continuously improve product discovery and delivery processes
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YOUR TASKS
- Define and manage the full product assortment (FMCG & gift products) in the Loacker Cafés
- Contribute to assortment strategy, pricing and promotional planning
- Develop merchandising concepts and ensure their implementation in stores
- Monitor performance and margins, identifying optimization potentials
- Collaborate cross-functionally with Retail, Marketing, Supply Chain and Operations
- Support new product launches and communicate assortment changes to stakeholders
- Contribute to new store openings (assortment, first orders, retail input)
- Train Store Managers and shop staff, creating engaging product and selling stories
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YOUR RESPONSIBILITIES
- Monitor and understand market evolution and customer needs related to credit card terminals and payment solutions, in collaboration with Product Management
- Steer the definition of partnerships with key suppliers, aiming at ensuring a lifecycle partner support, from new product introduction, procurement, service, SW updates and end-of-life, together with key teams (Product Management, Service, Legal, Procurement, Quality)
- Scout emerging technologies and innovation regarding cashless solutions, from, assessing opportunities or anticipating threats related to technology revolution, in collaboration with Product Management and R&D
- Actively monitor key Payment Terminal industry regulation, joining technical committees when needed and ensuring a proper cascading to Product Management and dissemination in the company
- Support Product Management in training of sales forces and related teams on Cashless topics to ensure a proper dissemination and shared understanding of key elements
- Upon need, support Product Management key operations over the product lifecycle evolution (from requirements definition to product release and on-field deployment)
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Vollzeit
Bologna, Bolzano, Munich
07.08.2026
Bologna, Bolzano, Munich
YOUR RESPONSIBILITIES
- Define and manage the software roadmap for our charging solutions, translating business, customer, and regulatory requirements into clear development priorities
- Own and prioritize the product backlog for charger software modules, ensuring the right balance between product maturity, development capacity, customer value, and business impact
- Collaborate closely with Product Management, System Architects, Hardware Engineers, Software Developers, and external stakeholders to transform requirements into user stories, specifications, and actionable development tasks
- Support Agile development processes through backlog refinement, sprint planning, reviews, and continuous alignment with development teams
- Ensure compliance with relevant industry standards and regulations, including OCPP, ISO 15118, IEC 61851, metrology, and cybersecurity requirements
- Coordinate software releases and OTA rollout strategies, ensuring effective communication, documentation, validation, and certification activities
- Analyse customer feedback, field data, and market trends to continuously improve product performance and identify new opportunities within the e-mobility ecosystem
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YOUR RESPONSIBILITIES
- Ensure proper setup, maintenance, and governance of master data records (customer, supplier, material, product, and further domains as defined)
- Define and enforce master data quality standards and governance processes to ensure consistency, accuracy, and reliability
- Monitor and report on master data quality KPIs; drive corrective and preventive actions
- Design, implement, and optimize business processes directly related to master data, ensuring end-to-end efficiency and compliance with internal policies and external regulations
- Ensure cross-application process alignment across ERP, CRM, PLM, and other platforms
- Collaborate with business units and IT to align master data and process requirements with organizational needs
- Support strategic program planning (e.g., ERP, CRM), ensuring data and process readiness and ensure master data quality readiness for the running SAP implementation project
- Drive continuous improvement in master data management and data-driven processes through automation, analytics, and best practices
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