YOUR RESPONSIBILITIES
- Being in charge of maintaining client relationships and ensuring the fulfillment of their needs
- Providing regular updates on service delivery and responding to client inquiries and concerns
- Managing service delivery budgets, ensuring that resources are allocated effectively and that costs are kept within budget
- Overseeing the efforts of different teams to ensure that the services are delivered efficiently and on time
- Tracking and monitoring services performance, by defining and implementing key performance indicators
- Identifying areas for improvement and implementing changes as required, to ensure the continued development and efficiency of the department based on industry and market trends
- Guaranteeing compliance with service level agreements and that the services provided meet the required quality standards
- Building and maintaining high-performing teams, providing guidance and coaching
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Tasks & responsibilities
- Order and clients data entry in the ERP system
- Contact person for clients and Sales Representatives regarding orders for example availabilities, order state, checking orders
- Collaboration with the logistic department for deliveries
- Collaboration with the credit management and Invoicing department and Sales Manager
- Handling of claims and information requests coming from clients
- Be the main day to day contact for retailers– before and after sales – taking into account and managing their requests
- Support the team with expert advice regarding Quintet, B2B service Portal, Navision/ERP, EDI, Block/Optional Orders and Sales Evaluation optimization
- Support of dealers with product information and explanation
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Vollzeit | befristet | Praktikum
Tasks and responsibilities
- Support the order and client data entry in the ERP system
- Assist the first-level support for issues and general requests about the company, brands, and products
- Support clients, Sales Representatives, and Store Managers in order management regarding availabilities and order state
- Give support in deliveries and the logistic department as well as the administrative area for payment check
- Assist in the analysis of customer pain points, issues, and needs
- Support the marketing department in various projects
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Your responsibilities:
- Monitoring stocks, scheduling, controlling, and medium-to-long-term planning of production plans on a global level
- Continuous collaboration with other Supply Chain Planners and local managers of the plants
- Direct or indirect management of the procurement of production materials in terms of quantity and time
- Active participation in development projects of external production facilities and internal SCM projects
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Tasks and responsibilities
- Lead annual appraisals, setting goals together with the Customer Operations Manager, employee motivation, vacation and assignment planning, coordination of the tasks
- Be in charge to collect feedback/opinions from his team regarding all topics, to filter them and report them to the Customer Operations Manager
- Order and clients data entry in the ERP system
- Contact-person for clients and Sales Representatives regarding orders for example availabilities, order state, etc.
- Collaborate with the logistic department regarding deliveries as well as the Credit Management department and Sales Managers
- Handling of claims and information requests coming from clients as well as from consumers and distributors
- Be the main day to day contact for retailers– before and after sales – taking into account and managing their requests involving the correct people into the organization
- Support the Customer Operations team with expert advice regarding Quintet, B2B service Portal, Navision/ERP, EDI, Block/Optional Orders and Sales Evaluation optimization
- Help dealers with product information and explanation
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Your responsibilities
- Respond to requests related to the companies ERP system Microsoft Business Central, and its interfaces to other software applications.
- Analyze change requests and define solutions to implement them with the internal ERP development team.
- Contribute to international projects and continuous improvement initiatives within the ERP framework.
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Your responsibilities:
- Lead strategic initiatives in production, technology, logistics, and digitization, actively driving advancements in these areas
- Acquire comprehensive expertise in business operations and value-added production processes, emphasizing critical interfaces
- Contribute to continuous process optimization by means of appropriate analyses and integration of measures
- Lead diverse projects across multiple plants, collaborating within interdisciplinary teams to ensure successful outcomes
- Play a key role in the development, training, and onboarding of technical and production personnel
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Your responsibilities:
- Manage and maintain the hybrid IT infrastructure, including on-premises and cloud systems
- Implement and manage Docker containers and orchestration with Kubernetes
- Monitor system performance and troubleshoot issues to ensure optimal operation
- Planning and implementation of IT infrastructure projects
- Second level support for handling issues in a manufacturing environment
- Document system configurations and operational procedures
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Your responsibilities:
- Providing on-site support to markets before, during and after launches
- Act as a sparing partner for developing and testing enhancements
- Provide support for all launches, migrations and relaunches
- Content management for our various web shops
- Act as a strategic thinker to support the different aspects of our e-commerce operations
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Vollzeit
Brixen, Venedig, Rosenheim
24.04.2025
Brixen, Venedig, Rosenheim
Your tasks
- Design, adaptation and validation of our software meeting customer-specific requirements
- Customization and commissioning of our scanning optimization solutions in the production line directly on the field
- Development and implementation of software for new machine functions such as computer vision and UX/UI design
- Collaboration in all Project phases: start, testing, delivery, commissioning and optimization of the software
- Cooperation with our Customer Support and Sales department in the definition of specific software requirements
- Preparation of software documentation
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Deine Aufgaben
- Entwerfe, implementiere und verwalte skalierbare und sichere Cloud-Infrastrukturen (z.B. Azure)
- Automatisiere die Bereitstellung, Konfiguration und Überwachung von Anwendungen und Diensten durch gängige DevOps-Praktiken
- Gewährleiste eine hohe Verfügbarkeit und Leistung unserer Anwendungen und Systeme
- Identifiziere und behebe Engpässen und Störungen in der Cloud-Infrastruktur
- Arbeite mit unseren Software Architekten zusammen, um Continuous Integration (CI) und Continuous Delivery (CD) zu gewährleisten
- Unterstütze bei der Sicherstellung von Sicherheit und Compliance in der Cloud-Infrastruktur
- Unterstütze bei der Implementierung von Backup- und Wiederherstellungsstrategien
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Your Tasks
- Empower and Engage the Customer & Sales Support team (9 people)
- Responsible for delivering excellent services
- Responsible for relationship management with international distribution partners
- Strategic development of process and technology, to deliver key service outcomes, proactive driver for change and digitalization
- Finalize automation of order to cash operations and activate inside sales team
- Execution, support and implementation of long-term projects
- Ensure transparent and efficient flow of information between external and internal customers
- Identification and lead of continuous improvement projects
- Close collaboration with internal and external stakeholders
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YOUR RESPONSIBILITIES
- Prepare and update the production plan to reflect customer orders, delivery deadlines, stock levels, and production capacities.
- Collaborate with production, logistics, and purchasing to effectively plan and monitor production capacity, adapting to operational needs.
- Work closely with the Sales team to ensure customer orders are scheduled efficiently, enhancing communication to address potential issues swiftly.
- Allocate customer orders across production weeks to maximize operational efficiency and reduce downtime while considering demand fluctuations.
- Monitor and manage backlogs, collaborating with sales and production teams to adjust priorities and maintain customer satisfaction.
- Identify deviations in the production process promptly and implement corrective measures to ensure consistent production quality and efficiency.
- Develop and propose ramp-up curves and production scenarios to effectively respond to changing demands and optimize production workflows.
- Facilitate effective communication and cooperation among sales, operations, and purchasing teams to streamline processes and enhance overall performance.
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Über uns
- Entwicklung und Umsetzung von Deployment-Strategien für Cloud- und On-Premise-Umgebungen
- Aufbau und Pflege von CI/CD Pipelines mit Augenmerk auf Effizienz und Zuverlässigkeit
- Verwaltung mehrerer Umgebungen (Development, Staging, Production)
- Optimierung der Entwicklungsumgebungen durch gezieltes Tooling
- Aufbau von Testinfrastruktur zur Sicherstellung der Softwarequalität
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Vollzeit
Bozen, Montebelluna
10.04.2025
Bozen, Montebelluna
Tasks & responsibilities
- Develop seasonal product line/matrix following the brands strategic briefing
- Prepare the business plan proposal (product concept, price positioning, target costs, features, sales potential, promotion and communication)
- Define detailed product brief (feature, design, functionality, costs and quality) to brief the Product Division (Design, R&D etc.) with clear vision on USP within the collection and compared to benchmark
- Analyze and interpret sales data through feedback and information collected on field
- Understand sales, margin, turns, and merchandising requirements of buyers and key accounts. Digest and analyze data from sell-through reports
- Analyze competitors (product, price, activity) as well as market needs and identify future trends in close collaboration with the brand, developing contacts with proper focus groups
- Debrief R&D and Design Team regularly and build and maintain intradepartmental relationships with all functional areas and ensure alignment on product brief
- Be the owner of the line plan and product brief by permanently monitoring the product brief with all stakeholders to keep gates and timings
- Translation of (technical) Product USP’s into Product Marketing/Communication starting from sell-in tools (product description, workbook/website content, presentations,) to Sell-out (POS Tools, Techbook, product trainings, etc.) in collaboration with the Marketing Team. Insert and update product specific information in the relevant database.
- Present product strategy and explain product features during sales meetings and other internal meetings to increase product know how
- Market visits for presentation, relationship building with key stakeholders and trend/market research
- Assist in meetings with key accounts and strategic dealers
- Define and achieve contribution targets by monitoring cost of products
- Work with the Development and Testing department to optimize process and outcome of lab- and field tests
- Organize and manage focus groups and test teams for field tests
- Align on a regular base with other product groups following Dynafit’s ONE SYSTEM strategy
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