WAS DICH ERWARTET
- Du repräsentierst alpitronic und bist erster Ansprechpartner für Kundenanfragen
- Du übernimmst den Support für unsere Kunden am Telefon oder per E-Mail
- Verwalten von Service-Support-Tickets
- Unterstützung unserer Kunden (remote) bei der Inbetriebnahme und Wartung ihrer Hypercharger
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Il profilo che stiamo cercando
- Assistenza e consulenza telefonica
- Gestione delle richieste in ingresso via mail e telefono
- Customer care
- Supporto alla forza vendita interna ed esterna (agenti)
- Partecipazione all'attività di project tracking
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Your tasks
- Customer support, providing help to our customers through various channels (phone calls, e-mails)
- Problem analysis and technical troubleshooting
- Remote Support, but also on-site intervention when necessary
- Management of clients requests, playing a liaison role with other internal technical departments
- Executions of onsite maintenance operations and trainings at the customer factories
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Your tasks
- Preparation of calculations and retrospective calculations
- Preparation of offer and order texts in cooperation with the our technical and sales department
- Order processing
- Maintenance and update of the customer database (CRM)
- Identification of considerable cost factors in cooperation with the technical departments
- Technical/commercial support in the phases of the sales process
- Documentation of technical specifications for the sales department
- Collection and verification of requirements and needs expressed by clients to influence the company strategic development process
- Definition and structuring of the technical-commercial specification of products
- Continued support and cooperation with technical departments for the definition of estimates and technical specifications
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Vollzeit | befristet | Praktikum
Tasks and responsibilities
- Support the order and client data entry in the ERP system
- Help to verify correct pricing and manage price settings for seasonal sales and promo products
- Assist the first-level support for issues and general requests about the company, brand, and products
- Support the order management regarding availabilities, order state, claims
- Help to process and manage the automatic replenishment system
- Help the deliveries and the logistic department as well as the administrative area for payment check
- Assist in the analysis of customer pain points, issues, and needs
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YOUR RESPONSIBILITIES
- Handles Payment Terminal Support cases
- Remotely troubleshoots and fixes issues related to Payment Terminals
- Creates documentation for remote support colleagues for effective configuration and troubleshooting of payment systems
- Identifies bugs and reports them to SW development and suppliers
- Summarizes requirements to application development
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Your tasks
- Installation and configuration, test and documentation of all IT relevant components of our high-tech systems: Hardware, Operating system and software, Switches, NAS, Router, IOT
- Repair of defective computer systems
- Technical support for our internal Assembling & Installation team
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YOUR RESPONSIBILITIES
- Elaborating technical documentation around our hypercharger product line
- Updating the installation and operating manuals, service manuals and other technical documents
- Creating and optimising training materials
- Taking care of the customer newsletter
- Terminology & translation management, with the help of external translation service providers
- Collaboration with internal departments
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Tasks & responsibilities
- Orderbook management – verifying the correct insertion, pricing, releases, and automatic replenishments.
- Handling of pricelists with a focus on seasonal changes
- First-level support for issues and general requests like claims from own stores and franchise partners
- Close involvement in the process regarding the opening of new stores
- Taking care of seasonal sales and special promos
- Collaboration with many internal teams as logistics, administration, or sales
- Analysis of dropshipping rates, claims, and triangulations
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Your tasks
- Design, adaptation and validation of our software meeting customer-specific requirements
- Customization and commissioning of our scanning optimization solutions in the production line directly on the field
- Development and implementation of software for new machine functions such as computer vision and UX/UI design
- Collaboration in all Project phases: start, testing, delivery, commissioning and optimization of the software
- Cooperation with our Customer Support and Sales department in the definition of specific software requirements
- Preparation of software documentation
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YOUR RESPONSIBILITIES
- Proactively explore and develop new business relationships, customers and concrete opportunities in the market segment Commercial Vehicle Charging
- Create specific sales strategies and supporting a business plan creation within the commercial vehicle charging segment, to drive revenue growth and margins
- Negotiate and close contracts and frame agreements with strategic customers
- Generate forecasts and reports based on sales activities
- Ensure market share and successful introduction of existing and specific new products
- Conduct customer visits, by providing commercial and technical consulting for suitable charging solutions
- Manage customers’ commercial and technical inquiries
- Provide market information and support the elaboration of blueprints for our specific solution offering in the Commercial Vehicle Charging market, in close alignment with the Segment Marketing department
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YOUR RESPONSIBILITIES
- Ensure continuous operation of essential IT functions encompassing operating systems, security tools, applications and servers
- Install, configure and support workstation software, hardware, printers and phones
- Execute systems and network design, documentation, implementation, testing, and administration and ensure components meet business needs and work together seamlessly
- Implement applications and software upgrades and troubleshoot any performance issues
- Support and train employees in using software and hardware, providing technical support when needed
- Staying abreast of emerging technologies, hardware, and software to assess their potential impact and relevance to organizational needs
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YOUR RESPONSIBILITIES
- Evaluate, analyze and communicate systems requirements on a continuing basis and maintain systems processes, including the delivery of monthly status reports to all appropriate parties
- Conduct daily systems analytics to maximize effectiveness and troubleshoot problems
- Develop meaningful and lasting relationships with partners for optimized systems integration and respond to questions from managers and executives with supporting research and recommendations
- Determine and develop user requirements for systems in production, to ensure maximum usability
- Author and update internal and external documentation, and formally initiate and deliver requirements and documentation
- Identify substandard systems processes through evaluation of real-time data
- Lead the technical business processes, by developing systems prototypes that promote increased efficiency and productivity on multiple levels
- Create and implement precise management plans for every project, with attention to transparent communication at all levels
- Perform, evaluate and communicate thorough quality assurance at every stage of systems development
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