7 Customer Operations Jobs in Südtirol

Intercable

Die Stellenanzeige Einrichter für Fertigungsanlagen (m/w/d) in Bruneck bei Intercable ist leider nicht mehr verfügbar oder wurde neu ausgeschrieben.

Zum Firmenprofil
Position Overview
  • Provide technical support and guide customers through onboarding, deployment, and usage of our 3D scanners
  • Create and maintain customer-facing documentation, guides, and FAQs
  • Monitor live systems and proactively identify issues or areas for improvement
  • Diagnose hardware/software issues and coordinate resolutions with engineers
 Your tasks
  • Customer support, providing help to our customers through various channels (phone calls, e-mails)
  • Problem analysis and technical troubleshooting
  • Remote Support, but also on-site intervention when necessary
  • Management of clients requests, playing a liaison role with other internal technical departments
  • Executions of onsite maintenance operations and trainings at the customer factories
Your Tasks
  • Empower and Engage the Customer & Sales Support team (9 people)
  • Responsible for delivering excellent services
  • Responsible for relationship management with international distribution partners
  • Strategic development of process and technology, to deliver key service outcomes, proactive driver for change and digitalization
  • Finalize automation of order to cash operations and activate inside sales team
  • Execution, support and implementation of long-term projects
  • Ensure transparent and efficient flow of information between external and internal customers
  • Identification and lead of continuous improvement projects
  • Close collaboration with internal and external stakeholders
YOUR RESPONSIBILITIES
  • Analyze and prioritize global demands, including service requests, managing shortages to achieve the best overall result
  • Coordinate and track intercompany orders to guarantee timely delivery; liaise with suppliers, manufacturers, and logistics providers
  • Manage and support bottleneck situations and capacity constraints from supplier through to production line
  • Support production planning prioritization to minimize bottleneck impact; assist in defining new delivery dates and customer communication
  • Assist in coordination of transportation and delivery schedules
  • Analyze supply chain data to identify trends, inefficiencies, or bottlenecks and generate regular management reports
  • Identify and implement process improvements to enhance supply chain efficiency and reduce costs
  • Collaborate cross-functionally with sales, production planning, material disposition, and operations teams to ensure order fulfillment and product availability
  • Support risk management by identifying potential supply chain risks and assisting in developing mitigation strategies
    • Region

    • Berufsfeld

    • Anstellungsart

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