Vollzeit | befristet | Praktikum
Tasks and responsibilities
- Support the order and client data entry in the ERP system
- Assist the first-level support for issues and general requests about the company, brands, and products
- Support clients, Sales Representatives, and Store Managers in order management regarding availabilities and order state
- Give support in deliveries and the logistic department as well as the administrative area for payment check
- Assist in the analysis of customer pain points, issues, and needs
- Support the marketing department in various projects
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Vollzeit
Brixen, Venedig
21.10.2025
Brixen, Venedig
Your tasks
- Customer support, providing help to our customers through various channels (phone calls, e-mails)
- Problem analysis and technical troubleshooting
- Remote Support, but also on-site intervention when necessary
- Management of clients requests, playing a liaison role with other internal technical departments
- Executions of onsite maintenance operations and trainings at the customer factories
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YOUR RESPONSIBILITIES
- Analyze and prioritize global demands, including service requests, managing shortages to achieve the best overall result
- Coordinate and track intercompany orders to guarantee timely delivery; liaise with suppliers, manufacturers, and logistics providers
- Manage and support bottleneck situations and capacity constraints from supplier through to production line
- Support production planning prioritization to minimize bottleneck impact; assist in defining new delivery dates and customer communication
- Assist in coordination of transportation and delivery schedules
- Analyze supply chain data to identify trends, inefficiencies, or bottlenecks and generate regular management reports
- Identify and implement process improvements to enhance supply chain efficiency and reduce costs
- Collaborate cross-functionally with sales, production planning, material disposition, and operations teams to ensure order fulfillment and product availability
- Support risk management by identifying potential supply chain risks and assisting in developing mitigation strategies
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- Du bist sowohl für eine umsetzbare Produktdefinition als auch für Deadlines und einen reibungslosen Roll-out verantwortlich.
- Du analysierst Märkte, Technologietrends und den Wettbewerb.
- Du identifizierst Kundenbedürfnisse mit Blick auf neue Chancen im Bereich Marketing Automation und beyond.
- Du entwickelst die Positionierung und Preisstrategie in enger Zusammenarbeit mit unserem Sales- und Consulting-Team.
- Du bist die Schnittstelle zwischen Programmierung, UX Design, Customer Success, Sales, Operations und Marketing – und überzeugst alle im Handumdrehen von deinem Produkt.
- Du erstellst Produkt-Tutorials für Kunden und Partner und lieferst Input fürs Marketingteam.
- Du stellst die Qualität sicher, indem du im Vorfeld Tests durchführst und proaktiv Kundenfeedback einholst.
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Your profile:
- University degree ideally in industrial/mechanical/process engineering or food technology
- Leadership Experience: Proven track record of leading large, cross-functional engineering teams across geographies
- Technical Expertise: Deep understanding of engineering principles, manufacturing processes, automation, and digital transformation
- Global Mindset: Experience working in multicultural environments and managing international teams
- Strategic Thinking: Ability to align engineering initiatives with global business goals
- Change Management: Skilled in driving innovation, continuous improvement, and transformation programs
- Stakeholder Collaboration: Strong communication and collaboration skills with internal and external stakeholders
- Proven track record in managing projects and investments, with a keen sense for cost and performance
- Pragmatic and enthusiastic personality with excellent leadership, communication and organizational skills
- Fluent in English and either German or Italian, with a willingness to travel internationally
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