6 Customer Operations Jobs in Südtirol
Vollzeit | befristet | Praktikum
Tasks and responsibilities
- Support the order and client data entry in the ERP system
- Assist the first-level support for issues and general requests about the company, brands, and products
- Support clients, Sales Representatives, and Store Managers in order management regarding availabilities and order state
- Give support in deliveries and the logistic department as well as the administrative area for payment check
- Assist in the analysis of customer pain points, issues, and needs
- Support the marketing department in various projects
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Vollzeit | befristet | Praktikum
Tasks and responsibilities
- Assist in the upload and management of sales orders into the ERP system
- Help to ensure that products are delivered on time with the right quantity and quality
- Assist the first-level support for issues and general requests about products and brands
- Support the sales manager and sales team in preparing and managing the sales campaign, including management of the samples, set up of the showroom, preparation of offers/commercial conditions, communication of availability list, processing of sales reporting/statistics
- Guarantee high-quality standards of service towards retailers before and after sales, taking into account and managing their requests involving various departments. This includes cooperation with logistic department, Credit management and Handling of claims coming from the market
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Vollzeit
Brixen, Venedig
20.11.2025
Brixen, Venedig
Your tasks
- Customer support, providing help to our customers through various channels (phone calls, e-mails)
- Problem analysis and technical troubleshooting
- Remote Support, but also on-site intervention when necessary
- Management of clients requests, playing a liaison role with other internal technical departments
- Executions of onsite maintenance operations and trainings at the customer factories
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YOUR RESPONSIBILITIES
- Analyze and prioritize global demands, including service requests, managing shortages to achieve the best overall result
- Coordinate and track intercompany orders to guarantee timely delivery; liaise with suppliers, manufacturers, and logistics providers
- Manage and support bottleneck situations and capacity constraints from supplier through to production line
- Support production planning prioritization to minimize bottleneck impact; assist in defining new delivery dates and customer communication
- Assist in coordination of transportation and delivery schedules
- Analyze supply chain data to identify trends, inefficiencies, or bottlenecks and generate regular management reports
- Identify and implement process improvements to enhance supply chain efficiency and reduce costs
- Collaborate cross-functionally with sales, production planning, material disposition, and operations teams to ensure order fulfillment and product availability
- Support risk management by identifying potential supply chain risks and assisting in developing mitigation strategies
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- Du bist sowohl für eine umsetzbare Produktdefinition als auch für Deadlines und einen reibungslosen Roll-out verantwortlich.
- Du analysierst Märkte, Technologietrends und den Wettbewerb.
- Du identifizierst Kundenbedürfnisse mit Blick auf neue Chancen im Bereich Marketing Automation und beyond.
- Du entwickelst die Positionierung und Preisstrategie in enger Zusammenarbeit mit unserem Sales- und Consulting-Team.
- Du bist die Schnittstelle zwischen Programmierung, UX Design, Customer Success, Sales, Operations und Marketing – und überzeugst alle im Handumdrehen von deinem Produkt.
- Du erstellst Produkt-Tutorials für Kunden und Partner und lieferst Input fürs Marketingteam.
- Du stellst die Qualität sicher, indem du im Vorfeld Tests durchführst und proaktiv Kundenfeedback einholst.
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