YOUR RESPONSABILITIES
- Lead the establishment of the structure and team that will drive customer experience
- Work closely with various departments and customers to set up the right processes, communication, and routines
- Central point of contact for escalations (internal or key customers) and field notifications
- Leading the escalations to customer satisfaction and apply insights for continuous improvement
- Responsible for reporting on service team performance and customer experience, both internally and to key customers
- Set up the required processes and mechanisms to follow up and trend the quality of our products / services and the perception of the customers
- Driving forward the necessary initiatives, projects and activities
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Tasks & responsibilities
- IT Infrastructure Management: Maintain IT infrastructure, including operating systems in a Microsoft & Linux environment, with excellent knowledge and demonstrable experience (Windows), knowledge for Linux
- Virtualization: Configuration and management of ESX virtualization systems
- Server Administration: Perform server administration tasks and research event-log warnings and errors
- Technical Support: Assist the Service Desk with troubleshooting to identify root cause, and provide technical support when needed
- Audits & Backups: Perform routine and scheduled audits of all systems, including backup
- Documentation: Draft and update documentation related to procedures and activities performed.
- Professional Development: Stay up-to-date with emerging technologies, industry trends, and best practices in system administration
- Networking: Configure and manage networks using Aruba Networking technologies.
- Cloud Services and Collaboration: Manage cloud services with Microsoft Azure, administer Teams Phone and SharePoint.
- IT Projects: Participate in and lead IT projects to improve infrastructure efficiency and security
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YOUR TASKS
- Support team in the monthly and weekly planning processes
- Support the forecast data validation and plausibility checks
- Collaboration with the stakeholders (Sales, Supply Chain, Controlling)
- Maintain reports and analyze planning data (historical sales data, performance)
- Analysis of the KPIs on the forecast performance (accuracy and bias)
- Support continuous improvement of the forecasting process in order to offer a better customer service
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We entrust this to you:
- initiation and development of innovation projects in the field of "Sustainable Manufacturing" as well as technical support of the network (R&D Consulting)
- maintenance and further development of the network (Networking & Cooperation)
- organisation and implementation of conferences and seminars (Know-how transfer)
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YOUR RESPONSIBILITIES
- Design and develop embedded software for Linux in different languages (C/C++, Python, shell scripts)
- Configure the Linux kernel and the libraries required by the applicative level
- Debug code on various systems using suitable debugging tools
- Test of the developed software on the emulation environment and on the target system
- Write documentation on the software developed in accordance with the process
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Tasks & responsibilities
- Amazon Client Management: Collaborate with the Amazon team to manage relationships and daily operations with Amazon
- Listing and Product Page Optimization: Work with the internal team to ensure that product pages on Amazon are up-to-date, accurate, and optimized to maximize visibility and conversions
- Promotion and Campaign Planning: Work with the marketing and sales team to develop and implement promotional strategies and campaigns on Amazon to increase sales and brand awareness
- Inventory and Shipping Management: Monitor and coordinate stock with the internal Sales Operation Team, shipments, and product availability at Amazon warehouses to avoid sales interruptions and ensure customer satisfaction
- Client Communication: Maintain regular communication with the Amazon team, responding to client requests and needs in a timely and efficient manner
- Problem Resolution: Handle together with the Sales Team any issues or disputes with Amazon effectively, seeking solutions that are beneficial to both parties
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What is NOI Ltd.?
- Initiation and development of innovation projects in the field of "Sustainable Buildings & Districts" as well as technical support of the network (R&D Consulting);
- Maintenance and further development of the network (Networking & Cooperation);
- Organisation and implementation of conferences and seminars (Know-how transfer);
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Vollzeit
Hybrid
21.11.2024
Hybrid
Role Description:
- Engage in front-end (React/JavaScript) and back-end (JavaScript) development for the YoY
- ESG Cloud platform.
- Collaborate with a global team to develop and enhance platform features.
- Manage and scale our MongoDB database.
- Embrace a culture of continuous learning and skill enhancement.
- Uphold code quality and contribute to an environment of innovation.
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YOUR RESPONSABILITIES
- Lead the System Validation Team, responsible for systems’ verification & validation according to V-Cycle
- Review product requirements from System Development and define the relevant test cases
- Accordingly, establish the verification plans and reports (DVP-R) and manage their execution
- Supervise verification tests priorities and solve eventual conflicts
- Concept, develop and Implement HIL infrastructures for automatic systems validation
- Enhance overall testing equipment automatization and efficiency.
- Provide support for OEE and productivity increase
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YOUR RESPONSIBILITIES
- Being in charge of maintaining client relationships and ensuring the fulfillment of their needs
- Providing regular updates on service delivery and responding to client inquiries and concerns
- Managing service delivery budgets, ensuring that resources are allocated effectively and that costs are kept within budget
- Overseeing the efforts of different teams to ensure that the services are delivered efficiently and on time
- Tracking and monitoring services performance, by defining and implementing key performance indicators
- Identifying areas for improvement and implementing changes as required, to ensure the continued development and efficiency of the department based on industry and market trends
- Guaranteeing compliance with service level agreements and that the services provided meet the required quality standards
- Building and maintaining high-performing teams, providing guidance and coaching
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YOUR RESPONSIBILITIES
- Design and develop software cyber security mechanisms in accordance with applicable cyber security requirements and secure code writing guidelines
- Support in monitoring vulnerabilities that may affect the product, assessing their severity and managing any associated correction and verification
- Assist in the definition/updating of secure coding guidelines
- Support the integration and configuration of cybersecurity mechanisms for the entire product lifecycle (development, production, maintenance)
- Write documentation on the software developed in accordance with the process
- Debugging code on various systems using debuggers
- Read and understand the technical documentation of the µprocessors and µcontrollers
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Vollzeit
Bozen, Bolzano, Milano, Montebelluna
02.12.2024
Bozen, Bolzano, Milano, Montebelluna
Tasks & responsibilities
- Management and coordination of the IT Service Desk team
- Overseeing the procurement, installation, maintenance and support of IT software, hardware and communication systems
- Organization and delegation of work orders to the appropriate IT Services staff member based on role and work order load
- Management of escalations and ensuring any issues are resolved in a timely manner
- Escalation of work orders to second level IT support and third level IT support as required
- Analysis of performance of Service Desk activities and make recommendations to improve operational efficiency
- Generate reports based on service level agreements and required metrics
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YOUR RESPONSIBILITIES
- Prepare and update the production plan to reflect customer orders, delivery deadlines, stock levels, and production capacities.
- Collaborate with production, logistics, and purchasing to effectively plan and monitor production capacity, adapting to operational needs.
- Work closely with the Sales team to ensure customer orders are scheduled efficiently, enhancing communication to address potential issues swiftly.
- Allocate customer orders across production weeks to maximize operational efficiency and reduce downtime while considering demand fluctuations.
- Monitor and manage backlogs, collaborating with sales and production teams to adjust priorities and maintain customer satisfaction.
- Identify deviations in the production process promptly and implement corrective measures to ensure consistent production quality and efficiency.
- Develop and propose ramp-up curves and production scenarios to effectively respond to changing demands and optimize production workflows.
- Facilitate effective communication and cooperation among sales, operations, and purchasing teams to streamline processes and enhance overall performance.
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YOUR RESPONSIBILITIES
- Lead the development and digitalisation of the remote services strategy
- Lead, motivate, and develop a team of remote services personnel, including the development, implementation and management of the operations, using the latest technologies and industry best practices
- Analyse customer feedback and other data sources to develop customer-centric solutions
- Develop and implement service improvement plans for identified shortfalls
- Monitor remote services performance, system performance. Identify service improvement goals
- Design and develop solutions to optimize performance and scalability
- Oversee the deployment maintaining security, reliability, and cost-efficiency
- Monitor team performance and establish corrective action plan where needed, regarding performance, trends and capacity issues
- Ensure the team is keeping and exceeding the commitments on the service level agreements and uptime
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YOUR RESPONSIBILITIES
- Design, develop and implement large-scale projects for cloud-based systems
- Planning, definition of requirements, development, testing, and quality assurance of the software development lifecycle for AWS solutions
- Identify, analyse and resolve infrastructure troubleshoot incidents and application deployment issues and implement preventative measures
- Provide guidance on the implementation of new cloud-based initiatives, through appropriate training
- Modernise and consolidate IT infrastructure and implement the best cloud-based solutions for the company, to ensure continued impact on growth
- Customise AWS applications to make the business more secure and efficient
- Monitoring the migration process of the new applications to the cloud so that it is seamless and in line with the organisation's operations
- Definition and documentation of the best practices and strategies for application deployment and infrastructure maintenance
- Ensure application and cloud environment performance, maintaining high standards and complying with company security policies
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Vollzeit | Freelancer, Projektarbeit
South Tyrol
05.12.2024
South Tyrol
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WHAT TASKS AWAIT YOU
- Coordination and ensuring the implementation of legal and internal requirements in the sense of a business continuity management system
- Maintenance, development and regulation of our company-wide processes in risk, emergency and crisis management for standardization
- Planning, management and further development of the protection of defined corporate risks as a professional contact person for insurance companies
- Performing control tasks and conducting tests as the basis for our improvement
- Advising and supporting executives on BCM topics
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YOUR RESPONSIBILITIES
- Overall coordination and control of company projects
- Monitor timesheet filling up for each project
- Reporting hours needed for founded project
- Follow up with Program Management Team for missing insertions and interface between project stakeholders
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YOUR RESPONSIBILITIES
- Handles Payment Terminal Support cases
- Remotely troubleshoots and fixes issues related to Payment Terminals
- Creates documentation for remote support colleagues for effective configuration and troubleshooting of payment systems
- Identifies bugs and reports them to SW development and suppliers
- Summarizes requirements to application development
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YOUR RESPONSIBILITIES
- Creating and editing presentations in German, Italian, and English
- Supporting the department head in operatinal tasks, preparing meetings and managing correspondence
- Contribuiting to strategic projects
- Welcoming visitors and taking minutes during meetings
- Maintaining and improving the management system
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Vollzeit | befristet | Praktikum
Tasks & responsibilities
- Assist in handling B2C customer inquiries via phone, email and other channels
- Support the first level support for problems and general inquiries about companies, brands and products
- Become familiar with the entire process of our online shops (checkout, payment, delivery, returns and refunds)
- Support in the analysis of customer issues, questions and needs
- Assist with digital projects that directly connect with the end consumer
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Vollzeit | befristet | Praktikum
Tasks and responsibilities
- Support in the management of all internships (contacting candidates, administration, onboarding, follow up)
- Assist in the internal communication related to HR and personnel topics (preparation of texts/news, translations, upload of news on the intranet)
- Help in updating the Group’s org charts
- General support in various HR projects/administrative tasks (company events, update of HR software with employee data, etc.)
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YOUR RESPONSIBILITIES
- Elaborating technical documentation around our hypercharger product line
- Updating the installation and operating manuals, service manuals and other technical documents
- Creating and optimising training materials
- Taking care of the customer newsletter
- Terminology & translation management, with the help of external translation service providers
- Collaboration with internal departments
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YOUR RESPONSIBILITIES
- Overall responsibility for construction and conversion projects
- Development and oversight of project plans
- Coordination with architects, engineers, and contractors
- Budget planning and control
- Compliance with legal regulations and safety standards
- Quality assurance throughout the project lifecycle
- Communication with stakeholders and the management
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Tasks & responsibilities
- Orderbook management – verifying the correct insertion, pricing, releases, and automatic replenishments.
- Handling of pricelists with a focus on seasonal changes
- First-level support for issues and general requests like claims from own stores and franchise partners
- Close involvement in the process regarding the opening of new stores
- Taking care of seasonal sales and special promos
- Collaboration with many internal teams as logistics, administration, or sales
- Analysis of dropshipping rates, claims, and triangulations
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YOUR RESPONSABILITIES
- Handle technical customer enquiries as an interface with the research & development department
- Conduct regular customer calls to coordinate technical content and clarify technical issues
- Provide technical advice to customers and project managers
- Coordinate with customers for further development of various products
- Manage of RFI (Request for Information) and the technical part of tenders
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YOUR RESPONSIBILITIES
- Oversee project development activities to ensure complete delivery of project within the required timeline and in autonomous manner reporting to the PMO Director
- Coordinate internal Project Managers in the PMO organization, ensuring continuous growth in terms of resource availability and expected performance
- Launch of new projects following specific internal processes of Project Management and Product Development Lifecycle
- Set KPIs and monitor departments goals in line with PMO Direction, as well as perform periodical performance review with the staff
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Vollzeit | befristet | Praktikum
Tasks and responsibilities
- Support in the coordination of structural renovation works and new store openings from a quality and safety perspective
- Assist in the procurement of furniture and the management to ensure that workplaces are prepared in time
- Support in the collaboration with internal departments and external service provider
- Organize all activities related to safety courses in close collaboration with the Prevention and Protection Service Manager (RSPP)
- Help to manage and control maintenance work in all our locations and organize the collaboration with the various craftsman.
- Help to manage and resolve daily problems and provide support for them
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YOUR RESPONSIBILITIES
- Coordination, execution, and control of tasks assigned to external service providers in the service area on an international level
- Monitoring compliance with KPIs and SLAs at service providers to ensure service delivery
- Process controlling, analysis, and adaptation of processes to optimize supplier management
- Regular review of service quality standards, invoice verification, and reporting
- Operational support for service providers in their daily business execution
- Onboarding of service partners and ensuring the availability of relevant skills and qualifications within the partner network
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