|
|
YOUR RESPONSIBILITIES
- Lead and oversee the Customer Quality & Methods team, ensuring alignment with the company’s strategic quality objectives
- Design and implement long-term strategies aimed at enhancing customer satisfaction and product quality
- Systematically monitor and evaluate customer feedback to identify recurring issues and drive continuous improvement initiative
- Build and maintain strong relationships with key customers to understand their expectations and proactively foster quality enhancements
- Champion the application of advanced quality tools and methodologies, including FMEA, 8D, Six Sigma, and Statistical Process Control (SPC)
- Support root cause analysis and the development of effective corrective and preventive actions
- Provide training, coaching, and ongoing support to team members on quality principles and customer engagement best practices
- Facilitate cross-functional collaboration to resolve quality-related challenges and optimize internal processes
|
Deine Aufgaben:
- Member-Begleitung und Beratung im Alltag: Du bist erste Ansprechperson für unsere Fördercoach Memberkund*innen und begleitest sie entlang ihrer Reise: Onboarding, Zielklärung, Fortschritt und nächste Schritte. Du beantwortest Rückfragen zuverlässig und verbindlich und sorgst dafür, dass Kund*innen schnell Klarheit und Orientierung bekommen.
- Struktur und Fortschritt sicherstellen: In enger Zusammenarbeit mit unserem Team aus Förderexpertinnen berätst du unsere Fördercoach Memberkund*innen bei der Planung ihrer individuellen Förderstrategie. Gemeinsam identifiziert und bewertet ihr relevante Förderpotenziale, setzt Prioritäten und übersetzt alles in eine klare Förder-Roadmap mit konkreten nächsten Schritten. Du stellst sicher, dass Maßnahmen, Unterlagen und Fristen sauber eingehalten werden, erkennst frühzeitig mögliche Blocker und steuerst proaktiv gegen, damit keine Förderchance liegen bleibt.
- Koordination und Schnittstelle zum Team: Du koordinierst die Zusammenarbeit zwischen unseren Fördercoach Memberkund*innen und unseren Förderexpertinnen. Du sammelst Informationen, dokumentierst sauber und machst Übergaben klar. Du pflegst Status und To-dos in unseren Tools, damit jederzeit transparent ist, wo Kund*innen stehen.
- Qualität, Standards und Member Experience: Du erstellst und verbesserst Checklisten, Vorlagen und wiederverwendbare Antworten, damit die Kund*innenbetreuung effizient und einheitlich bleibt. Du sammelst Feedback aus der Praxis und leitest konkrete Verbesserungen ab.
- Reporting: Du trackst Basis-Kennzahlen und zeigst auf, wo wir nachschärfen müssen.
|
Your Main Responsibilities
- Support both the definition and execution of the digital transformation strategy and roadmap
- Foster innovation and identify opportunities for new digital solutions
- Ensure compliance with data governance, security, and internal control standards
- Assess new digital initiatives for feasibility, business value, and impact
- Promote a digital mindset and drive change management and technology adoption
- Coordinate AI-related initiatives and oversee the AI Specialist
- Monitor and report on key KPIs (ROI, digitalization level, efficiency gains, tech adoption, budget adherence, customer satisfaction)
- Lead and coach Digital Transformation Business Partners across the organization
- Manage vendors and budgets in collaboration with Procurement and the PMO
|
YOUR RESPONSABILITIES
- Coordinate and manage service campaigns in close collaboration with internal teams and customers
- Monitor campaign execution, ensuring timelines, quality standards, and customer expectations are met
- Analyze campaign performance and identify opportunities for process improvement
- Ensure alignment with company standards and service objectives
- Communicate effectively with stakeholders to maintain transparency and alignment
|
Firmenbeschreibung
- Leitung der Projekte zur Eröffnung neuer Würth Niederlassungen auf nationaler Ebene
- Verwaltung der zivilen und anlagentechnischen Instandhaltung von über 250 Würth‑Geschäften auf nationaler Ebene
- Koordination der Bau‑ und anlagentechnischen Sanierungsarbeiten der Immobilien, die als Verkaufsstellen genutzt werden sollen, sowie Überprüfung deren städtebaulicher und genehmigungsrechtlicher Konformität
- Ansprechperson für die ausführenden Unternehmen in den jeweiligen Fachbereichen
- Überwachung der Instandhaltung sowie Sicherstellung der fristgerechten Aktualisierung aller erforderlichen Genehmigungen für die bestehenden Verkaufsstellen
|
YOUR RESPONSABILITIES
- Coordinate and manage service campaigns in close collaboration with internal teams and customers
- Monitor campaign execution, ensuring timelines, quality standards, and customer expectations are met
- Analyze campaign performance and identify opportunities for process improvement
- Ensure alignment with company standards and service objectives
- Communicate effectively with stakeholders to maintain transparency and alignment
|
Vollzeit
Bozen, Germany
17.03.2026
Bozen, Germany
YOUR RESPONSIBILITIES
- Proactively explore and develop new business relationships, customers and concrete opportunities in the market segment Commercial Vehicle Charging
- Create specific sales strategies and supporting a business plan creation within the commercial vehicle charging segment, to drive revenue growth and margins
- Negotiate and close contracts and frame agreements with strategic customers
- Generate forecasts and reports based on sales activities
- Ensure market share and successful introduction of existing and specific new products
- Conduct customer visits, by providing commercial and technical consulting for suitable charging solutions
- Manage customers’ commercial and technical inquiries
- Provide market information and support the elaboration of blueprints for our specific solution offering in the Commercial Vehicle Charging market, in close alignment with the Segment Marketing department
|
YOUR RESPONSIBILITIES
- Lead and deliver strategic transformation projects within the Service organization, ensuring clear plans, milestones, and measurable outcomes.
- Coordinate cross-functional teams and manage stakeholder communication to ensure alignment, transparency, and successful adoption of new processes and systems.
- Analyze service performance data to identify improvement opportunities and provide actionable recommendations to enhance quality, efficiency, and scalability.
- Track key metrics, monitor project progress, and support leadership reporting on transformation initiatives.
- Promote continuous improvement by applying best practices in project and change management, capturing lessons learned, and strengthening team capabilities.
|
Vollzeit
Bozen, Mailand, Kiefersfelden
04.03.2026
Bozen, Mailand, Kiefersfelden
|
YOUR RESPONSIBILITIES
- Ensure proper setup, maintenance, and governance of master data records (customer, supplier, material, product, and further domains as defined)
- Define and enforce master data quality standards and governance processes to ensure consistency, accuracy, and reliability
- Monitor and report on master data quality KPIs; drive corrective and preventive actions
- Design, implement, and optimize business processes directly related to master data, ensuring end-to-end efficiency and compliance with internal policies and external regulations
- Ensure cross-application process alignment across ERP, CRM, PLM, and other platforms
- Collaborate with business units and IT to align master data and process requirements with organizational needs
- Support strategic program planning (e.g., ERP, CRM), ensuring data and process readiness and ensure master data quality readiness for the running SAP implementation project
- Drive continuous improvement in master data management and data-driven processes through automation, analytics, and best practices
|
