10 Customer Experience Manager Jobs in Südtirol

• Strengthening the relationship with customers and act as a primary point of contact for our existing customers in the wood industry - from the first system installation to long-term cooperation
• Conducting regular customer meetings to gather their feedback, identify customer needs and collect feedback on product performance, for internal sharing
• You will maintain customer contact throughout service activities, staying up to date and coordinating closely with service management
• Keeping an eye on key figures by regularly collecting and analysing relevant KPIs to identify opportunities and challenges at an early stage
• Analysing project success/outcomes, you will stay informed about completed projects and conduct structured feedback discussions with customers to drive continuous improvement. 

• Empower and Engage the Customer & Sales Support team (9 people)
• Responsible for delivering excellent services
• Responsible for relationship management with international distribution partners
• Strategic development of process and technology, to deliver key service outcomes, proactive driver for change and digitalization
• Finalize automation of order to cash operations and activate inside sales team
• Execution, support and implementation of long-term projects
• Ensure transparent and efficient flow of information between external and internal customers
• Identification and lead of continuous improvement projects
• Close collaboration with internal and external stakeholders

• Lead annual appraisals, setting goals together with the Customer Operations Manager, employee motivation, vacation and assignment planning, coordination of the tasks
• Be in charge to collect feedback/opinions from his team regarding all topics, to filter them and report them to the Customer Operations Manager
• Order and clients data entry in the ERP system
• Contact-person for clients and Sales Representatives regarding orders for example availabilities, order state, etc.
• Collaborate with the logistic department regarding deliveries as well as the Credit Management department and Sales Managers
• Handling of claims and information requests coming from clients as well as from consumers and distributors
• Be the main day to day contact for retailers– before and after sales – taking into account and managing their requests involving the correct people into the organization
• Support the Customer Operations team with expert advice regarding Quintet, B2B service Portal, Navision/ERP, EDI, Block/Optional Orders and Sales Evaluation optimization
• Help dealers with product information and explanation

• Own and manage the post-sales customer relationship lifecycle.
• Onboard new clients and coordinate scan projects and deliveries.
• Build and maintain close relationships with key client stakeholders.
• Track and improve client engagement, adoption, and satisfaction.
• Proactively resolve issues and align internal teams to customer needs.
• Conduct regular business reviews and uncover upsell opportunities.
• Work cross-functionally with Sales, Product, and Engineering.
• Maintain documentation and share customer insights to inform product development

• Organisation of projects in all phases: definition, planning, implementation, controlling and completion
• Structuring of project tasks and setting of priorities among international projects
• Supervision and organisation of various teams throughout the project lifespan
• Coordination of resources to ensure an efficient allocation and an optimal and constant availability
• Promotion of cooperation, communication and productivity within the team and the company
• Building and maintenance of customer relationships during the implementation and installation of MiCROTEC solutions

• Order and clients data entry in the ERP system
• Contact person for clients and Sales Representatives regarding orders for example availabilities, order state, checking orders
• Collaboration with the logistic department for deliveries
• Collaboration with the credit management and Invoicing department and Sales Manager
• Handling of claims and information requests coming from clients
• Be the main day to day contact for retailers– before and after sales – taking into account and managing their requests
• Support the team with expert advice regarding Quintet, B2B service Portal, Navision/ERP, EDI, Block/Optional Orders and Sales Evaluation optimization
• Support of dealers with product information and explanation  

• Managing projects in all phases: definition, planning, execution, control and completion
• Organizing project tasks and defining priorities for international projects
• Supervising and organizing different teams throughout the project lifespan
• Development, introduction, and improvement of customized project management processes and guidelines at a corporate level
• Facilitating cooperation, communication and productivity within the team and the company

• Build, maintain, and strategically develop long-term relationships with key international accounts in the label sector.
• Act as the primary point of contact for all Durst-related topics, from negotiations to project implementation.
• Coordinate with internal departments such as Sales, Service, Ink, Logistics, and Marketing to ensure seamless customer support.
• Develop customized pricing and discount models in collaboration with the Sales Director.
• Use Durst Analytics and other tools to monitor customer performance and identify improvement opportunities.

•    Support in the coordination of structural renovation works and new store openings from a quality and safety perspective •    Assist in the procurement of furniture and the management to ensure that workplaces are prepared in time •    Support in the collaboration with internal departments and external service provider •    Organize all activities related to safety courses in close collaboration with the Prevention and Protection Service Manager (RSPP) •    Help to manage and control maintenance work in all our locations and organize the collaboration with the various craftsman. •    Help to manage and resolve daily problems and provide support for them   

• Worum wirst du dich kümmern?

  Die gesuchte Ressource wird für die Kund*innen unserer Badausstellung die Ansprechperson sein. In Zusammenarbeit mit unseren Fachhandwerker*innen wird sie die Verantwortung für die optische 3D-Planung des Bades unserer Endkund*innen haben.

  Haupttätigkeiten:

• Zuverlässiges, zielgerichtetes und kundenorientiertes Führen von Beratungsgesprächen
• Umfassende Planung, verlässliche Preiskalkulation und Verkaufsabschluss
• Kontrolle der Lieferzeiten in enger Abstimmung mit anderen Abteilungen
• Ständige Anpassung und Optimierung der Ausstellungsräume