YOUR RESPONSABILITIES
- Manage and resolve customer escalations efficiently and professionally
- Conduct root-cause analysis in collaboration with other teams to identify and address underlying issues
- Serve as the primary contact for customers regarding technical and service-related inquiries
- Document and monitor issues to detect trends and support proactive, preventive measures
- Ensure timely communication and follow-up, while contributing to process improvements based on customer feedback
- Contribute to the improvement of interal processes based on customer feedback and recurring issues
YOUR QUALIFICATIONS & SKILLS
- Bachelor’s degree in Engineering, Business Administration or a related field
- Minimum 2–3 years of experience in customer support, technical service or quality-related roles
- Solid understanding of quality processes and technical troubleshooting as welll as experience in working with cross-functional teams such as R&D,
- Quality and Production
- Strong problem-solving abilities, customer-oriented mindset, collaborative team player, proactive with excellent time management and prioritization skills
- Excellent communication skills in English; proficiency in German or Italian is a plus
OUR COMMITMENT
- Innovative work environment in a young, dynamic team
- High-tech projects in the future-proof sector of e-mobility
- Opportunities for advancement in a growing company
- A wide range of further training opportunities
- Attractive bonus system and performance-related pay
- Additional company benefits
SHAPING THE FUTURE, TOGETHER!
WHY ALPITRONIC
Together with our customers, we are driving the world towards sustainable mobility – with cutting-edge technology, we inspire with the most innovative and reliable solutions. With our roots in South Tyrol, we are market and innovation leaders and set the future charging infrastructure standards from our locations in Bolzano/Bozen, Bergamo, Bologna, Munich and Charlotte (USA).
WHAT MAKES WORKING FOR US SPECIAL
Are you a motivated and ambitious person who finds it stimulating to take on responsibility? Do you enjoy seeing the direct impact of your work on the final product? Then you are the person we are looking for. We are a fast-growing company where innovation and technology come together to develop cutting-edge solutions. We offer our teams ever-new and stimulating challenges, value talent, and recognize achievements.
Here, your contribution truly makes a difference: your skills are appreciated and your work helps shape the future. Join our team and grow with us!
The position is open to individuals of any gender, sexual orientation, age, ethnicity, nationality, and religious belief. We operate in full compliance with the principles of diversity, inclusion, equity, and non-discrimination, in accordance with Legislative Decree No. 198/2006.
