3 French Jobs in Südtirol
Vollzeit | Freelancer, Projektarbeit
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Requirements
- a good knowledge of
German/Italian (mother tongue/second language) - And a good knowledge of English (possibly French) is required.
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Key Responsibilities
- Directly manage all eCommerce customer requests through telephone, mail, and other potential channels
- Act as first level support for issues and general requests about company, brands and products
- Ensure best customer experience in online throughout the whole process (checkout, payment, fulfillment, return and refund).
- Make scheduled reports, track and monitor customer requests and help to improve the process for an outstanding customer experience
- Analyze customer pain-points, issues and needs, suggesting proactively solutions
- Guarantee high quality standards of service towards customers and users at all touch-points
- Drive brand and company values throughout the customer experience
- Support for the administrative area for payments check
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