Ihre Talente
- Berufserfahrung in der Hotellerie
- Freude am Beruf
- Ausgeprägte kommunikative Fähigkeiten
- Führerschein B
- Organisationstalent
- Kundenorientierung und Kontaktpflege zu unseren Gästen auf stilvolle und diskrete Art
- Erste - Hilfe - Schulung, ansonsten bieten wir an Kurse über uns zu besuchen
- Gute Deutsch-/Italienisch- und Englischkenntnisse
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YOUR RESPONSIBILITIES
- Being in charge of maintaining client relationships and ensuring the fulfillment of their needs
- Providing regular updates on service delivery and responding to client inquiries and concerns
- Managing service delivery budgets, ensuring that resources are allocated effectively and that costs are kept within budget
- Overseeing the efforts of different teams to ensure that the services are delivered efficiently and on time
- Tracking and monitoring services performance, by defining and implementing key performance indicators
- Identifying areas for improvement and implementing changes as required, to ensure the continued development and efficiency of the department based on industry and market trends
- Guaranteeing compliance with service level agreements and that the services provided meet the required quality standards
- Building and maintaining high-performing teams, providing guidance and coaching
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YOUR RESPONSIBILITIES
- Elaborating technical documentation around our hypercharger product line
- Updating the installation and operating manuals, service manuals and other technical documents
- Creating and optimising training materials
- Taking care of the customer newsletter
- Terminology & translation management, with the help of external translation service providers
- Collaboration with internal departments
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Vollzeit
Brixen, Venedig
25.02.2025
Brixen, Venedig
Your tasks
- Customer support, providing help to our customers through various channels (phone calls, e-mails)
- Problem analysis and technical troubleshooting
- Remote Support, but also on-site intervention when necessary
- Management of clients requests, playing a liaison role with other internal technical departments
- Executions of onsite maintenance operations and trainings at the customer factories
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YOUR RESPONSIBILITIES
- Develop and implement robust quality strategies, establishing standards, policies and procedures to improve overall quality
- Initiate and monitor quality controls, processes and procedures, emphasising continuous improvement through audits, inspections and tests
- Spearhead the implementation of an error-preventing organisational structure (APQP) to drive continuous improvement
- Foster close collaboration with cross-functional departments, including Product Development, Manufacturing, Procurement and Service, to ensure strict adherence to quality standards and effective resolution of quality issues
- Manage and develop teams of experienced quality professionals by providing training, coaching and professional development opportunities
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Vollzeit
Bologna, Bozen, Munich
03.03.2025
Bologna, Bozen, Munich
YOUR RESPONSIBILITIES
- Design and implement software to extend the diagnostic capabilities of our products
- Work closely with service engineers and technical support to understand their challenges
- Extend existing systems to collect, analyse and visualise key performance data in real time using a metrics-based approach
- Identify areas for improvement within existing diagnostic processes and iteratively refine software solutions
- Writing clean, efficient and well-documented code that is easy to test, maintain and reuse
- Write tests to maintain code quality and prevent regressions
- Optimise applications for maximum performance and scalability
- Troubleshoot and debug to improve applications and user experience
- Perform code reviews to ensure code quality and adherence to best practices
- Stay up-to-date with the latest technologies and software development best practices
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YOUR RESPONSIBILITIES
- Define the strategic and international direction, planning and development of global sourcing strategies to achieve business objectives and ensure sustainable value creation
- Strategic supplier selection, qualification and development
- Identify and qualify new procurement sources in accordance with the agreed sourcing strategies to ensure long term competitiveness and supply capability, create optimal cost structures, reduce capital lock-up and Alpitronic's risk, including supplier performance and capacity assessment
- Ensure the resilience of the supply chain (multi-sourcing, near-shoring, standardisation, diversification of the manufacturing network, etc.)
- Optimise supply chain processes by implementing best practices to increase efficiency and productivity, minimise risk and improve supplier and product quality
- Design and negotiate domestic and international procurement contracts and supply agreements to ensure optimum cost, quality, availability, low capital commitment, flexibility and service
- Optimise material costs by actively participating in new product development and managing the purchasing activities associated with the initial stages of new product qualification and launch
- Develop and implement key performance indicators for procurement to monitor the success of strategies and processes and ensure continuous improvement
- Work closely with internal stakeholders such as Sales, R&D, Product Quality and other departments to ensure effective communication and alignment of sourcing and supply chain initiatives
- Identify, assess and manage risks to ensure business continuity and compliance
- Lead and develop teams of sourcing professionals to achieve high levels of performance and successful execution of the business strategy
- Responsible for ensuring compliance with regulatory, environmental and social standards in the supply chain
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