WAS SIE ERWARTET
- Überwachung der Qualität von Fehlermeldungen aus dem Service sowie deren Auswertung und Analyse
- Überwachung der Bearbeitung von aus dem Service abgeleiteten Reklamationen (8Ds)
- Schulung von Servicemitarbeitern zu qualitätsrelevanten Themen und Kundenforderungen
- Unterstützung von Servicemitarbeitern bei der Abwicklung von Kundenreklamationen
- Mitwirkung bei der Weiterentwicklung von Produkten und fähigen Geschäftsprozessen
- Unterstützung bei der Erarbeitung/Pflege von Serviceanweisung
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YOUR RESPONSIBILITIES
- Lead and oversee the Customer Quality & Methods team, ensuring alignment with the company’s strategic quality objectives
- Design and implement long-term strategies aimed at enhancing customer satisfaction and product quality
- Systematically monitor and evaluate customer feedback to identify recurring issues and drive continuous improvement initiative
- Build and maintain strong relationships with key customers to understand their expectations and proactively foster quality enhancements
- Champion the application of advanced quality tools and methodologies, including FMEA, 8D, Six Sigma, and Statistical Process Control (SPC)
- Support root cause analysis and the development of effective corrective and preventive actions
- Provide training, coaching, and ongoing support to team members on quality principles and customer engagement best practices
- Facilitate cross-functional collaboration to resolve quality-related challenges and optimize internal processes
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YOUR RESPONSABILITIES
- Coordinate and manage service campaigns in close collaboration with internal teams and customers
- Monitor campaign execution, ensuring timelines, quality standards, and customer expectations are met
- Analyze campaign performance and identify opportunities for process improvement
- Ensure alignment with company standards and service objectives
- Communicate effectively with stakeholders to maintain transparency and alignment
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YOUR RESPONSIBILITIES
- Support quality planning throughout all project phases in alignment with maturity level requirements (CP2)
- Monitor and evaluate quality risks using tools like D-/P-FMEA and control plans
- Ensure process and product compliance with customer, internal and standard specifications
- Coordinate cross-functional quality activities between engineering, production, and suppliers
- Document quality milestones and deliverables in accordance with the maturity level assurance guidelines
- Facilitate audits and assessments to verify readiness and maturity of development stages
- Track and report quality KPIs to support decision-making and continuous improvement
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Vollzeit
Bozen, Mailand, Kiefersfelden
02.02.2026
Bozen, Mailand, Kiefersfelden
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YOUR RESPONSIBILITIES
- Ensure proper setup, maintenance, and governance of master data records (customer, supplier, material, product, and further domains as defined)
- Define and enforce master data quality standards and governance processes to ensure consistency, accuracy, and reliability
- Monitor and report on master data quality KPIs; drive corrective and preventive actions
- Design, implement, and optimize business processes directly related to master data, ensuring end-to-end efficiency and compliance with internal policies and external regulations
- Ensure cross-application process alignment across ERP, CRM, PLM, and other platforms
- Collaborate with business units and IT to align master data and process requirements with organizational needs
- Support strategic program planning (e.g., ERP, CRM), ensuring data and process readiness and ensure master data quality readiness for the running SAP implementation project
- Drive continuous improvement in master data management and data-driven processes through automation, analytics, and best practices
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YOUR RESPONSABILITIES
- Coordinate and manage service campaigns in close collaboration with internal teams and customers
- Monitor campaign execution, ensuring timelines, quality standards, and customer expectations are met
- Analyze campaign performance and identify opportunities for process improvement
- Ensure alignment with company standards and service objectives
- Communicate effectively with stakeholders to maintain transparency and alignment
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