3 Customer Operations Manager Jobs in Südtirol
Tasks and responsibilities
- Lead annual appraisals, setting goals together with the Customer Operations Manager, employee motivation, vacation and assignment planning, coordination of the tasks
- Be in charge to collect feedback/opinions from his team regarding all topics, to filter them and report them to the Customer Operations Manager
- Order and clients data entry in the ERP system
- Contact-person for clients and Sales Representatives regarding orders for example availabilities, order state, etc.
- Collaborate with the logistic department regarding deliveries as well as the Credit Management department and Sales Managers
- Handling of claims and information requests coming from clients as well as from consumers and distributors
- Be the main day to day contact for retailers– before and after sales – taking into account and managing their requests involving the correct people into the organization
- Support the Customer Operations team with expert advice regarding Quintet, B2B service Portal, Navision/ERP, EDI, Block/Optional Orders and Sales Evaluation optimization
- Help dealers with product information and explanation
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Tasks & responsibilities
- Order and clients data entry in the ERP system
- Contact person for clients and Sales Representatives regarding orders for example availabilities, order state, checking orders
- Collaboration with the logistic department for deliveries
- Collaboration with the credit management and Invoicing department and Sales Manager
- Handling of claims and information requests coming from clients
- Be the main day to day contact for retailers– before and after sales – taking into account and managing their requests
- Support the team with expert advice regarding Quintet, B2B service Portal, Navision/ERP, EDI, Block/Optional Orders and Sales Evaluation optimization
- Support of dealers with product information and explanation
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Your Tasks
- Empower and Engage the Customer & Sales Support team (9 people)
- Responsible for delivering excellent services
- Responsible for relationship management with international distribution partners
- Strategic development of process and technology, to deliver key service outcomes, proactive driver for change and digitalization
- Finalize automation of order to cash operations and activate inside sales team
- Execution, support and implementation of long-term projects
- Ensure transparent and efficient flow of information between external and internal customers
- Identification and lead of continuous improvement projects
- Close collaboration with internal and external stakeholders
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