YOUR RESPONSIBILITIES
- Lead and oversee the Customer Quality & Methods team, ensuring alignment with the company’s strategic quality objectives
- Design and implement long-term strategies aimed at enhancing customer satisfaction and product quality
- Systematically monitor and evaluate customer feedback to identify recurring issues and drive continuous improvement initiative
- Build and maintain strong relationships with key customers to understand their expectations and proactively foster quality enhancements
- Champion the application of advanced quality tools and methodologies, including FMEA, 8D, Six Sigma, and Statistical Process Control (SPC)
- Support root cause analysis and the development of effective corrective and preventive actions
- Provide training, coaching, and ongoing support to team members on quality principles and customer engagement best practices
- Facilitate cross-functional collaboration to resolve quality-related challenges and optimize internal processes
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YOUR RESPONSIBILITIES
- International Customer management
- Full responsibility for the Order-to-Cash process (from order management to invoicing and complaint management)
- Creation of customs documentation
- Sales administrative related activities (e.g. marketability, reports)
- Suggest and work on improvements to become best in class
- Monitor and optimize operational performance KPIs
- Regular interfaces with the sales team, logistics, marketing and finance department as well as production planning
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YOUR RESPONSABILITIES
- Coordinate and manage service campaigns in close collaboration with internal teams and customers
- Monitor campaign execution, ensuring timelines, quality standards, and customer expectations are met
- Analyze campaign performance and identify opportunities for process improvement
- Ensure alignment with company standards and service objectives
- Communicate effectively with stakeholders to maintain transparency and alignment
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YOUR RESPONSABILITIES
- Coordinate and manage service campaigns in close collaboration with internal teams and customers
- Monitor campaign execution, ensuring timelines, quality standards, and customer expectations are met
- Analyze campaign performance and identify opportunities for process improvement
- Ensure alignment with company standards and service objectives
- Communicate effectively with stakeholders to maintain transparency and alignment
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Vollzeit
Bozen, Lana
29.01.2026
Bozen, Lana
HERAUSFORDERUNGEN:
Bei ADDITIVE arbeitet das Customer Success Management- Team proaktiv am Erfolg unserer Hotelkunden. Es geht darum, umfassende Strategien für den größtmöglichen Erfolg unserer Kunden zu entwickeln und Probleme zu lösen, bevor sie entstehen.
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Vollzeit
Brixen, Venedig
19.01.2026
Brixen, Venedig
Your tasks
- Customer support, providing help to our customers through various channels (phone calls, e-mails)
- Problem analysis and technical troubleshooting
- Remote Support, but also on-site intervention when necessary
- Management of clients requests, playing a liaison role with other internal technical departments
- Executions of onsite maintenance operations and trainings at the customer factories
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Vollzeit
Brixen, Venedig
23.01.2026
Brixen, Venedig
Ihre Aufgaben
- Entwicklung und Umsetzung einer umfassenden Vertriebsstrategie, die auf den Zielen des Unternehmens im Bereich der Lebensmittel-Scannertechnologie basiert
- Identifizierung und Verfolgung neuer Geschäftsmöglichkeiten in der Lebensmittelindustrie zur Erweiterung des Marktanteils des Unternehmens und durch die Identifizierung, Bewertung und Verhandlung potenziell strategischer Partnerschaften
- Akquise von Neukunden, Weiterentwicklung der neuen/bestehenden Märkten und Vertragsvorbereitung der Angebote
- Aufbau und Stärkung von Beziehungen zu wichtigen Kunden, und lokalen Vertriebspartnern (OEM-Wiederverkäufern)
- Unterstützung der Kunden, um ihre Herausforderungen zu verstehen, die Anforderungen zu erfassen und ihre Zufriedenheit sicherzustellen
- Aktive Unterstützung bei der Optimierung von Betriebsabläufen, Leistung und Arbeitsprozessen in enger Zusammenarbeit mit dem Kundendienst, Marketing, Projektmanagement und der Produktentwicklung
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YOUR RESPONSIBILITIES
- Analyze and prioritize global demands, including service requests, managing shortages to achieve the best overall result
- Coordinate and track intercompany orders to guarantee timely delivery; liaise with suppliers, manufacturers, and logistics providers
- Manage and support bottleneck situations and capacity constraints from supplier through to production line
- Support production planning prioritization to minimize bottleneck impact; assist in defining new delivery dates and customer communication
- Assist in coordination of transportation and delivery schedules
- Analyze supply chain data to identify trends, inefficiencies, or bottlenecks and generate regular management reports
- Identify and implement process improvements to enhance supply chain efficiency and reduce costs
- Collaborate cross-functionally with sales, production planning, material disposition, and operations teams to ensure order fulfillment and product availability
- Support risk management by identifying potential supply chain risks and assisting in developing mitigation strategies
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Dein Einstieg (Customer Service)
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Aufträge/Angebote bearbeiten und Kundenanfragen lösen -
Lieferstatus, Versand, Dokumente, Retouren koordinieren -
Daily Abstimmung mit Logistik und Schnittstellen
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Vollzeit
Bozen, Mailand, Kiefersfelden
02.02.2026
Bozen, Mailand, Kiefersfelden
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Your Main Responsibilities
- Support both the definition and execution of the digital transformation strategy and roadmap
- Foster innovation and identify opportunities for new digital solutions
- Ensure compliance with data governance, security, and internal control standards
- Assess new digital initiatives for feasibility, business value, and impact
- Promote a digital mindset and drive change management and technology adoption
- Coordinate AI-related initiatives and oversee the AI Specialist
- Monitor and report on key KPIs (ROI, digitalization level, efficiency gains, tech adoption, budget adherence, customer satisfaction)
- Lead and coach Digital Transformation Business Partners across the organization
- Manage vendors and budgets in collaboration with Procurement and the PMO
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Wir sind:
LEITNER ist einer der weltweit führenden Entwickler und Produzenten von seilgezogenen Personentransportsystemen. High-Tech Lösungen und innovatives Design von LEITNER schaffen die Voraussetzungen für eine komfortable und umweltfreundliche Personenbeförderung.
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YOUR RESPONSIBILITIES
- Ensure proper setup, maintenance, and governance of master data records (customer, supplier, material, product, and further domains as defined)
- Define and enforce master data quality standards and governance processes to ensure consistency, accuracy, and reliability
- Monitor and report on master data quality KPIs; drive corrective and preventive actions
- Design, implement, and optimize business processes directly related to master data, ensuring end-to-end efficiency and compliance with internal policies and external regulations
- Ensure cross-application process alignment across ERP, CRM, PLM, and other platforms
- Collaborate with business units and IT to align master data and process requirements with organizational needs
- Support strategic program planning (e.g., ERP, CRM), ensuring data and process readiness and ensure master data quality readiness for the running SAP implementation project
- Drive continuous improvement in master data management and data-driven processes through automation, analytics, and best practices
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YOUR RESPONSIBILITIES
- Support quality planning throughout all project phases in alignment with maturity level requirements (CP2)
- Monitor and evaluate quality risks using tools like D-/P-FMEA and control plans
- Ensure process and product compliance with customer, internal and standard specifications
- Coordinate cross-functional quality activities between engineering, production, and suppliers
- Document quality milestones and deliverables in accordance with the maturity level assurance guidelines
- Facilitate audits and assessments to verify readiness and maturity of development stages
- Track and report quality KPIs to support decision-making and continuous improvement
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Deine Aufgaben:
- Koordination und Unterstützung der Planungs- und Forecast-Prozesse (Volumen, Umsatz, Rabatte, Kosten)
- Erstellung von Monatsabschlüssen sowie Berichten für Management und Planungsmeetings
- Durchführung von Abweichungsanalysen, Kostenstellenreports und Benchmarkings
- Entwicklung und Implementierung von Monitoring-Tools und Reports zur Überwachung von Margen und ROI
- Durchführung von Ad-hoc-Analysen zur Entscheidungsunterstützung sowie Identifikation und Bewertung von Risiken und Chancen
- Kontinuierliche Optimierung von Controlling-Prozessen und Tools in enger Abstimmung mit dem Team
- Enge Zusammenarbeit mit Vertrieb, Customer Service und Supply Chain Management
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YOUR RESPONSIBILITIES
- Monitor chargers performance using collected field data to proactively identify and resolve issues, particularly during product launch phases
- Apply systematic troubleshooting techniques to identify and resolve technical issues with the chargers in customer applications, like:
- Data mining using corporate tools
- Analysis of system logs and specific data collection
- Performance of tests to reproduce, isolate and address the issues
- Work with all the development teams to resolve complex issues quickly and effectively in a multi-disciplinary team
- Provide guidance to data analysts and scientists on the strategic direction of their activities
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Vollzeit
Bologna, Bozen, Munich
07.02.2026
Bologna, Bozen, Munich
YOUR RESPONSIBILITIES
- Elicit and document software requirements based on customer needs, industry standards and internal product strategies
- Collaborate closely with product management, system architects, hardware engineers and software developers
- Ensure traceability of requirements throughout the development lifecycle
- Translate stakeholder inputs into clear, unambiguous and testable software specifications
- Contribute to the definition and maintenance of system and software architecture
- Review and validate requirements with cross-functional teams and customers
- Ensure compliance with ISO 15118, OCPP and other relevant EV charging standards
- Support risk assessments, impact analyses and change management processes
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Das sind deine Aufgaben:
- Unterstützung der Förderreferent/Innen in der Abwicklung organisatorischer Aktivitäten
- Unterstützung in der Organisation diverser branchenüblicher Events und Projekte
- Unterstützung der Film Commission, wie etwa die Pflege der Motivdatenbank und Location-Recherche
- Ausarbeitung von Texten und Übersetzungen für die Webseite, Emails oder Pressetexten in deutscher und italienischer Sprache
- Fortlaufende Einträge von Kontakten und Projekten in unserem Customer-Relationship-Management (CRM) - Portal
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YOUR RESPONSIBILITIES
- Monitor and troubleshoot software performance and functionality on test systems
- Investigate, diagnose, and independently resolve smaller software-related problems
- Act as the first point of contact for test system software users
- Support users with guidance and documentation on system usage and known issues
- Analyze test system data (e.g., error logs, test cycle times, performance KPIs) to identify trends and root causes
- Identify bottlenecks, inefficiencies, or software anomalies from operational data
- Create structured and detailed change requests for larger software enhancements or bug fixes
- Maintain clear documentation on known issues, applied fixes, software versions, and best practices
- Ensure adherence to internal standards and procedures for software changes and updates
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YOUR RESPONSIBILITIES
- Integration of new payment solutions
- Adapting existing payment solutions to customer requirements
- Troubleshooting issues related to payment solutions
- Write clean, efficient and well-documented code that is easily testable, maintainable and reusable
- Write tests to maintain code quality and prevent regressions
- Optimise applications for maximum performance and scalability
- Troubleshoot and debug issues to improve applications and user experience
- Conduct code reviews to ensure code quality and adherence to best practices
- Stay updated with the latest technologies and best practices in software development
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