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1
IT Service Delivery Manager (m/f/d)
Alpitronic GmbH
Vollzeit
Bolzano, Bozen
09.12.2024
Bolzano, Bozen
YOUR RESPONSIBILITIES
Being in charge of maintaining client relationships and ensuring the fulfillment of their needs
Providing regular updates on service delivery and responding to client inquiries and concerns
Managing service delivery budgets, ensuring that resources are allocated effectively and that costs are kept within budget
Overseeing the efforts of different teams to ensure that the services are delivered efficiently and on time
Tracking and monitoring services performance, by defining and implementing key performance indicators
Identifying areas for improvement and implementing changes as required, to ensure the continued development and efficiency of the department based on industry and market trends
Guaranteeing compliance with service level agreements and that the services provided meet the required quality standards
Building and maintaining high-performing teams, providing guidance and coaching
Zum Stellenangebot
IT Business Analyst (m/f/d)
Alpitronic GmbH
Vollzeit
Bozen, Bolzano
09.12.2024
Bozen, Bolzano
YOUR RESPONSIBILITIES
Evaluate, analyze and communicate systems requirements on a continuing basis and maintain systems processes, including the delivery of monthly status reports to all appropriate parties
Conduct daily systems analytics to maximize effectiveness and troubleshoot problems
Develop meaningful and lasting relationships with partners for optimized systems integration and respond to questions from managers and executives with supporting research and recommendations
Determine and develop user requirements for systems in production, to ensure maximum usability
Author and update internal and external documentation, and formally initiate and deliver requirements and documentation
Identify substandard systems processes through evaluation of real-time data
Lead the technical business processes, by developing systems prototypes that promote increased efficiency and productivity on multiple levels
Create and implement precise management plans for every project, with attention to transparent communication at all levels
Perform, evaluate and communicate thorough quality assurance at every stage of systems development
Zum Stellenangebot
3rd Party Network Specialist (m/f/d)
Alpitronic GmbH
Vollzeit
Bolzano, Munich, Bergamo
09.12.2024
Bolzano, Munich, Bergamo
YOUR RESPONSIBILITIES
Coordination, execution, and control of tasks assigned to external service providers in the service area on an international level
Monitoring compliance with KPIs and SLAs at service providers to ensure service delivery
Process controlling, analysis, and adaptation of processes to optimize supplier management
Regular review of service quality standards, invoice verification, and reporting
Operational support for service providers in their daily business execution
Onboarding of service partners and ensuring the availability of relevant skills and qualifications within the partner network
Zum Stellenangebot
Tender and pricing Specialist
FERCAM AG
Vollzeit
Bolzano, Bozen
18.11.2024
Bolzano, Bozen
What is a tender?
Completing RFIs (Request for Information): These aim to filter potential providers invited to participate in the tender based on their qualities and capabilities (this phase determines our qualification for the tender).
Analyzing tender documents: service requirements, KPIs, shipment databases, quoting files.
Preparing the offer/calculating rates:
Collaborating with the team for formulating offers
Determining rates using available tools.
Submitting the offer to the client: sending the economic proposal and required documentation (cover letter; tailored presentations).
Receiving/sharing feedback: responding to clarifications, sharing feedback with departments, negotiating.
Business allocation (AWARD): supporting operational implementation, assisting in contract negotiations.
Zum Stellenangebot
Global Remote Services Director (m/f/d)
Alpitronic GmbH
Vollzeit
Bolzano, Bozen, Bergamo
09.12.2024
Bolzano, Bozen, Bergamo
YOUR RESPONSIBILITIES
Lead the development and digitalisation of the remote services strategy
Lead, motivate, and develop a team of remote services personnel, including the development, implementation and management of the operations, using the latest technologies and industry best practices
Analyse customer feedback and other data sources to develop customer-centric solutions
Develop and implement service improvement plans for identified shortfalls
Monitor remote services performance, system performance. Identify service improvement goals
Design and develop solutions to optimize performance and scalability
Oversee the deployment maintaining security, reliability, and cost-efficiency
Monitor team performance and establish corrective action plan where needed, regarding performance, trends and capacity issues
Ensure the team is keeping and exceeding the commitments on the service level agreements and uptime
Zum Stellenangebot
1
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