Support, develop, and optimise SAP Materials Management (MM) and Sales and Distribution (SD) modules, ensuring seamless integration with other SAP and third-party systems
Collaborate with business departments to analyze procurement, logistics and sales requirements, develop suitable SAP solutions and configure MM/SD modules accordingly
Lead and participate in projects for SAP MM/SD implementation, optimisation and enhancement (e.g., rollouts, upgrades), while ensuring system stability and availability
Analyse existing business processes, identify improvement opportunities and implement efficient solutions through process optimisation and customisation.
Ensure effective integration of MM/SD processes with other SAP modules (FI/CO, PP, WM) and external systems
Provide 2nd and 3rd level support, perform error analysis, troubleshoot SAP MM/SD-related issues and coordinate with external service providers
Conduct end-user training, create documentation and manuals, and ensure smooth knowledge transfer within the organisation
Support, develop, and optimise SAP Financial (FI) and Controlling (CO) modules, ensuring seamless integration with other SAP and third-party systems
Collaborate with business departments to analyse financial and controlling requirements, develop suitable SAP solutions and configure FI/CO modules accordingly
Lead and participate in projects for SAP FI/CO implementation, optimisation and enhancement (e.g., rollouts, upgrades), while ensuring system stability and availability
Analyse existing business processes, identify improvement opportunities and implement efficient solutions through process optimization and customization
Provide 2nd and 3rd level support, perform error analysis, troubleshoot SAP FI/CO-related issues and coordinate with external service providers
Conduct end-user training, create documentation and manuals, and ensure smooth knowledge transfer within the organisation
Support, develop, and optimise SAP Production Planning (PP) and Project System (PS) modules, ensuring seamless integration with other SAP and third-party systems
Collaborate with business departments to analyse financial and controlling requirements, develop suitable SAP solutions and configure PP/PS modules accordingly
Lead and participate in projects for SAP PP/PS implementation, optimisation and enhancement (e.g., rollouts, upgrades), while ensuring system stability and availability
Analyse existing business processes, identify improvement opportunities and implement efficient solutions through process optimization and customization
Provide 2nd and 3rd level support, perform error analysis, troubleshoot SAP PP/PS-related issues and coordinate with external service providers
Conduct end-user training, create documentation and manuals, and ensure smooth knowledge transfer within the organisation
Being in charge of maintaining client relationships and ensuring the fulfillment of their needs
Providing regular updates on service delivery and responding to client inquiries and concerns
Managing service delivery budgets, ensuring that resources are allocated effectively and that costs are kept within budget
Overseeing the efforts of different teams to ensure that the services are delivered efficiently and on time
Tracking and monitoring services performance, by defining and implementing key performance indicators
Identifying areas for improvement and implementing changes as required, to ensure the continued development and efficiency of the department based on industry and market trends
Guaranteeing compliance with service level agreements and that the services provided meet the required quality standards
Building and maintaining high-performing teams, providing guidance and coaching
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