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YOUR RESPONSABILITIES
- Lead the establishment of the structure and team that will drive customer experience
- Work closely with various departments and customers to set up the right processes, communication, and routines
- Central point of contact for escalations (internal or key customers) and field notifications
- Leading the escalations to customer satisfaction and apply insights for continuous improvement
- Responsible for reporting on service team performance and customer experience, both internally and to key customers
- Set up the required processes and mechanisms to follow up and trend the quality of our products / services and the perception of the customers
- Driving forward the necessary initiatives, projects and activities
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YOUR RESPONSIBILITIES
- Promote and coordinate value engineering initiatives within the R&D department
- Sponsor and drive development for value improvement, cost and complexity reduction
- Organize and lead technical cross-functional workshops, aimed at enhancing value and reducing costs
- Fertilize a culture of continuous improvement and value engineering inside the R&D and across departments
- Define & implement methodologies to understand strengths & weaknesses of different players
- Establish and improve tools for teardown analysis and idea generation
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YOUR RESPONSIBILITIES
- Creating and editing presentations in German, Italian, and English
- Supporting the department head in operatinal tasks, preparing meetings and managing correspondence
- Contribuiting to strategic projects
- Welcoming visitors and taking minutes during meetings
- Maintaining and improving the management system
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YOUR RESPONSIBILITIES
- Perform technical analysis to resolve problems and provide solutions to our customers and Field Service Technicians
- Support the analysis of repetitive issues and determine their root causes and identifying appropriate solutions
- Utilize diagnostic tools and techniques to identify and resolve complex electrical issues, ensuring the reliable operation of charging stations
- Identify upgrades and modifications to charging stations as needed, ensuring compliance with standards and performance requirements
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LE TUE MANSIONI
- Trasferire i materiali dal magazzino NPI all'area di assemblaggio NPI e preparare i posti di lavoro/le attrezzature per l'inizio dell'assemblaggio
- Eseguire il preassemblaggio dei sottocomponenti, il press fit delle PCBA e l'assemblaggio principale del charger (assemblaggio meccanico e cablaggio)
- Supportare i processi di parametrizzazione e testing in allineamento con gli ingegneri delle apparecchiature/dei test per NPI
- Effettuare i controlli finali, imballare i prodotti completati e documentare le prove di assemblaggio in collaborazione con il supervisore NPI
- Esaminare e correggere la fattura dei materiali in collaborazione con il supervisore NPI e il pianificatore NPI, segnalare i problemi di qualità e contribuire attivamente al miglioramento dei processi
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YOUR RESPONSIBILITIES
- Manage the overall SAP system landscape, including installation, configuration, monitoring and maintenance of SAP systems (e.g. ECC, S/4HANA, BW, Solution Manager, PI/PO)
- Plan and execute SAP system upgrades, enhancement packages and patches, ensuring minimal downtime and disruption to business operations
- Regularly monitor system performance, troubleshoot issues and implement performance tuning measures to ensure optimal system operation
- Ensure regular system backups, system security and develop disaster recovery plans to maintain high availability and business continuity for critical systems
- Manage the SAP transport system and coordinate transports across the SAP landscape, ensuring smooth deployment of changes and updates in development, quality and production environments
- Administer SAP databases, including performance monitoring, capacity planning, backups and troubleshooting database-related issues (Oracle, HANA, etc.)
- Design and plan SAP system landscapes, including high availability, disaster recovery setups and cloud integrations, ensuring scalability and reliability
- Provide 2nd and 3rd level support for SAP Basis-related issues, including system outages, performance problems and configuration errors
- Use tools such as SAP Solution Manager to proactively monitor, alert and report on the health of SAP systems
- Develop and maintain technical documentation, including system configurations, procedures and best practices
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YOUR RESPONSIBILITIES
- Coordination and scheduling of our service technicians and external service partners
- Planning and alignment of service operations directly with our customers
- Close collaboration with our remote service team and the development department
- Independent organization and follow-up of all service assignments
- Planning and scheduling of annual inspections
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YOUR RESPONSIBILITIES
- Elaborating technical documentation around our hypercharger product line
- Updating the installation and operating manuals, service manuals and other technical documents
- Creating and optimising training materials
- Taking care of the customer newsletter
- Terminology & translation management, with the help of external translation service providers
- Collaboration with internal departments
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YOUR RESPONSIBILITIES
- Monitor chargers performance using collected field data to proactively identify and resolve issues, particularly during product launch phases
- Apply systematic troubleshooting techniques to identify and resolve technical issues with the chargers in customer applications, like:
- Data mining using corporate tools
- Analysis of system logs and specific data collection
- Performance of tests to reproduce, isolate and address the issues
- Work with all the development teams to resolve complex issues quickly and effectively in a multi-disciplinary team
- Provide guidance to data analysts and scientists on the strategic direction of their activities
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tempo pieno
Bolzano, Bergamo
16.12.2025
Bolzano, Bergamo
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YOUR RESPONSIBILITIES
- Lead and strengthen the HW Engineering organisation while enhancing innovation attitude and total quality approach
- Implement the company strategy/culture into HW Engineering, set targets and actively support basic and advanced research initiatives
- Define relevant human and technical resources requirements, manage hirings, training, coaching and mentoring activities
- Implement HW engineering budget & forecast process, strengthen HW development processes and tools
- Oversee the requirements analysis of HW subsystems and lead the definition of HW specifications accordingly
- Promote standardization, modularity, power density in HW development
- Technically manage and supervise critical characteristics of HW components
- Perform HW components unit testing, integration, verification
- Review and supervise HW related design for manufacturing, assembling, servicing
- Check the coverage of approved HW requirements into released specifications
- Structure review and release workflows for parts and BOMs
- Sponsor design2cost projects and VA/VE initiatives
- Monitor applicable standards & norms and relevant trends and evolutions
- Participate in technical roundtables & committees
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YOUR RESPONSIBILITIES
- Lead new and complex end-to-end SAP implementation projects, from initial planning and scoping through to implementation, go-live, and post-go-live support
- Manage project timelines, budgets, resources, and deliverables to ensure successful outcomes
- Coordinate cross-functional teams, including internal departments, external consultants, and vendors
- Analyze business requirements and translate them into SAP solutions in collaboration with key stakeholders
- Ensure adherence to project management methodologies and best practices (e.g., Agile, Waterfall, Hybrid)
- Act as the primary point of contact for project stakeholders and provide regular updates to senior management
- Identify risks and develop mitigation strategies to ensure project continuity and success
- Support change management and user training initiatives to ensure smooth adoption of SAP solutions
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LE SUE MANSIONI
- Valutazione dei rischi e gestione e mantenimento del Documento di Valutazione dei Rischi (DVR)
- Garanzia della conformità al D.Lgs. 81/2008, gestione della documentazione relativa e coordinare il servizio di protezione e prevenzione dell'azienda
- Sviluppo e implementazione di programmi di formazione e sensibilizzazione sulla sicurezza
- Gestione delle emergenze e degli incidenti, inclusa la pianificazione e conduzione di esercitazioni
- Collaborazione con Datore di Lavoro, Medico Competente e Rappresentante dei Lavoratori per la Sicurezza
- Implementazione di pratiche di miglioramento continuo per ottimizzare la sicurezza aziendale
- Conduzione di audit, ispezioni e analisi delle prestazioni in materia di sicurezza
- Coordinamento degli specialisti in materia di salute e sicurezza del'azienda
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YOUR RESPONSIBILITIES
- Manage the overall SAP system landscape, including installation, configuration, monitoring and maintenance of SAP systems (e.g. ECC, S/4HANA, BW, Solution Manager, PI/PO)
- Plan and execute SAP system upgrades, enhancement packages and patches, ensuring minimal downtime and disruption to business operations
- Regularly monitor system performance, troubleshoot issues and implement performance tuning measures to ensure optimal system operation
- Ensure regular system backups, system security and develop disaster recovery plans to maintain high availability and business continuity for critical systems
- Manage the SAP transport system and coordinate transports across the SAP landscape, ensuring smooth deployment of changes and updates in development, quality and production environments
- Administer SAP databases, including performance monitoring, capacity planning, backups and troubleshooting database-related issues (Oracle, HANA, etc.)
- Design and plan SAP system landscapes, including high availability, disaster recovery setups and cloud integrations, ensuring scalability and reliability
- Provide 2nd and 3rd level support for SAP Basis-related issues, including system outages, performance problems and configuration errors
- Use tools such as SAP Solution Manager to proactively monitor, alert and report on the health of SAP systems
- Develop and maintain technical documentation, including system configurations, procedures and best practices
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LE TUE MANSIONI
- Analisi di prezzi e mercato
- Calcolo dei costi di componenti meccatronici, elettrici ed elettronici
- Collaborazione allo sviluppo di strategie di riduzione costi e ottimizzazione processi
- Coordinamento dei fornitori e trattative sui prezzi
- Collaborazione alla selezione e valutazione dei fornitori
- Applicazione di misure di standardizzazione e ottimizzazione dei processi di approvvigionamento
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LE TUE MANSIONI
- Sviluppo e progettazione di applicazioni di sistemi di prova per le nostre linee di produzione Hypercharger e per i banchi di prova interni
- Progettazione e implementazione di Common Building Blocks per il nostro portafoglio di sistemi di test
- Manutenzione e miglioramento delle applicazioni di test esistenti
- Messa in funzione delle applicazioni del sistema di test sulle linee di produzione
- Documentazione dell'impostazione del test, della procedura di test e dell'interazione con l'operatore
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LE TUE MANSIONI
- Trasferire i materiali dal magazzino NPI all'area di assemblaggio NPI e preparare i posti di lavoro/le attrezzature per l'inizio dell'assemblaggio
- Eseguire il preassemblaggio dei sottocomponenti, il press fit delle PCBA e l'assemblaggio principale del charger (assemblaggio meccanico e cablaggio)
- Supportare i processi di parametrizzazione e testing in allineamento con gli ingegneri delle apparecchiature/dei test per NPI
- Effettuare i controlli finali, imballare i prodotti completati e documentare le prove di assemblaggio in collaborazione con il supervisore NPI
- Esaminare e correggere la fattura dei materiali in collaborazione con il supervisore NPI e il pianificatore NPI, segnalare i problemi di qualità e contribuire attivamente al miglioramento dei processi
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YOUR RESPONSIBILITIES
- Lead the Data Analysis & Science team, as a key part of company’s global R&D
- Draw and deploy an innovative and futuristic vision of big data utilization in EVSE industry
- Manage, fertilize and support the definition and implementation of uses cases for all internal data analysis & science applications
- Develop algorithms and data models using deep learning techniques, identifying trends and correlations between charging variables
- Deploy AI tools to supervise and improve chargers fleet’s performances and reliability
- Implement relevant HMIs & BIs, providing a company cross-functional support
- Identify & deploy new development areas to optimize the production process (EOL)
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