6 Customer Experience Specialist Jobs in Südtirol
YOUR RESPONSABILITIES
- Manage and resolve customer escalations efficiently and professionally
- Conduct root-cause analysis in collaboration with other teams to identify and address underlying issues
- Serve as the primary contact for customers regarding technical and service-related inquiries
- Document and monitor issues to detect trends and support proactive, preventive measures
- Ensure timely communication and follow-up, while contributing to process improvements based on customer feedback
- Contribute to the improvement of interal processes based on customer feedback and recurring issues
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YOUR RESPONSIBILITIES
- International Customer management
- Full responsibility for the Order-to-Cash process (from order management to invoicing and complaint management)
- Creation of customs documentation
- Sales administrative related activities (e.g. marketability, reports)
- Suggest and work on improvements to become best in class
- Monitor and optimize operational performance KPIs
- Regular interfaces with the sales team, logistics, marketing and finance department as well as production planning
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YOUR RESPONSABILITIES
- Coordinate and manage service campaigns in close collaboration with internal teams and customers
- Monitor campaign execution, ensuring timelines, quality standards, and customer expectations are met
- Analyze campaign performance and identify opportunities for process improvement
- Ensure alignment with company standards and service objectives
- Communicate effectively with stakeholders to maintain transparency and alignment
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YOUR RESPONSABILITIES
- Coordinate and manage service campaigns in close collaboration with internal teams and customers
- Monitor campaign execution, ensuring timelines, quality standards, and customer expectations are met
- Analyze campaign performance and identify opportunities for process improvement
- Ensure alignment with company standards and service objectives
- Communicate effectively with stakeholders to maintain transparency and alignment
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Vollzeit
Bozen, Mailand, Kiefersfelden
04.12.2025
Bozen, Mailand, Kiefersfelden
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