Deine Aufgaben
- Du betreust die Mitarbeiter*innen der Raiffeisenkassen als erste Ansprechperson für bestehende Softwarelösungen
- Du gestaltest gemeinsam mit deinem Team die Weiterentwicklung unserer Bankanwendungen
- Du testest, dokumentierst und schulst unsere Softwarelösungen im Rahmen von Projekten
- Du entwickelst dich zur/zum Expert*in in den dir zugewiesenen Verantwortungsbereichen
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Deine Aufgaben
- Du unterstützt und berätst unsere Kund*innen bei fachlichen und anwendungsbezogenen Fragestellungen
- Du analysierst Anforderungen und erarbeitest gemeinsam mit Fachbereichen und IT-Teams passende Lösungsvorschläge
- Du wirkst bei der Einführung und Weiterentwicklung von IT-Lösungen für regulatorische und bankfachliche Prozesse mit
- Du unterstützt bei Tests, Qualitätssicherungsmaßnahmen und der Umsetzung neuer Anforderungen
- Du koordinierst die Zusammenarbeit mit internen Fachbereichen, Softwarepartnern und Entwicklerteams
- Du arbeitest in spannenden Projekten rund um Bankenregulatorik, Datenmanagement und Digitalisierung mit
- Du übernimmst mit zunehmender Erfahrung Business-Analyse-Aufgaben und verantwortest die Konzeption und Umsetzung neuer Lösungen
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YOUR RESPONSIBILITIES
- Lead and oversee the Customer Quality & Methods team, ensuring alignment with the company’s strategic quality objectives
- Design and implement long-term strategies aimed at enhancing customer satisfaction and product quality
- Systematically monitor and evaluate customer feedback to identify recurring issues and drive continuous improvement initiative
- Build and maintain strong relationships with key customers to understand their expectations and proactively foster quality enhancements
- Champion the application of advanced quality tools and methodologies, including FMEA, 8D, Six Sigma, and Statistical Process Control (SPC)
- Support root cause analysis and the development of effective corrective and preventive actions
- Provide training, coaching, and ongoing support to team members on quality principles and customer engagement best practices
- Facilitate cross-functional collaboration to resolve quality-related challenges and optimize internal processes
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YOUR RESPONSABILITIES
- Coordinate and manage service campaigns in close collaboration with internal teams and customers
- Monitor campaign execution, ensuring timelines, quality standards, and customer expectations are met
- Analyze campaign performance and identify opportunities for process improvement
- Ensure alignment with company standards and service objectives
- Communicate effectively with stakeholders to maintain transparency and alignment
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Vollzeit
Bologna, Bolzano, Munich
07.08.2026
Bologna, Bolzano, Munich
YOUR RESPONSIBILITIES
- Define and manage the software roadmap for our charging solutions, translating business, customer, and regulatory requirements into clear development priorities
- Own and prioritize the product backlog for charger software modules, ensuring the right balance between product maturity, development capacity, customer value, and business impact
- Collaborate closely with Product Management, System Architects, Hardware Engineers, Software Developers, and external stakeholders to transform requirements into user stories, specifications, and actionable development tasks
- Support Agile development processes through backlog refinement, sprint planning, reviews, and continuous alignment with development teams
- Ensure compliance with relevant industry standards and regulations, including OCPP, ISO 15118, IEC 61851, metrology, and cybersecurity requirements
- Coordinate software releases and OTA rollout strategies, ensuring effective communication, documentation, validation, and certification activities
- Analyse customer feedback, field data, and market trends to continuously improve product performance and identify new opportunities within the e-mobility ecosystem
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YOUR RESPONSIBILITIES
- Integration of new payment solutions
- Adapting existing payment solutions to customer requirements
- Troubleshooting issues related to payment solutions
- Write clean, efficient and well-documented code that is easily testable, maintainable and reusable
- Write tests to maintain code quality and prevent regressions
- Optimise applications for maximum performance and scalability
- Troubleshoot and debug issues to improve applications and user experience
- Conduct code reviews to ensure code quality and adherence to best practices
- Stay updated with the latest technologies and best practices in software development
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YOUR RESPONSIBILITIES
- Construct and simulate financial models and provide analysis, budget, ROI calculation etc. to support business plans/cases
- Design a global reporting architecture regarding countries, customer cost centres and contracts
- Define and implement standard work processes for budgeting and reporting to drive efficiency with a constant focus on finance process improvements and simplifications
- Construct and simulate financial models and provide analysis, budget, ROI calculation etc. to support decision making process
- Constant monitoring of KPIs and provision of insights of the cost structure, and performance regarding SLAs
- Support overall business growth and advise the management regarding business key drivers, with special projects, ad hoc reporting etc.
- Perform detailed analysis of financial results against forecasts and prior periods, raising early warning signals highlighting business risks based on trend and leading indicators
- Monitor actual costs against the pre-determined budget and implement restrictive measures if necessary
- Take all appropriate actions to ensure 100% compliance with various GAAP and company financial policies
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YOUR RESPONSABILITIES
- Perform complex troubleshooting, upgrades and commissioning tasks across global locations
- Provide on-site support for special customer cases, pilot installations and escalated technical issues
- Support international service teams through targeted interventions and expertise sharing
- Deliver remote technical guidance to our Field Service Technicians via phone, video call and digital tools
- Contribute to internal training programs and help shape hands-on learning experiences for new Technicians
- Collaborate on strategic projects, including prototype testing, product enhancements and process optimization
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Key Responsibilities
- Align Sales & Marketing digital initiatives with the overall Digital Transformation Strategy and commercial priorities.
- Identify opportunities to digitalize and streamline end-to-end commercial processes (e.g., lead-to-order, order-to-cash, campaign execution, customer journey orchestration).
- Manage digital transformation projects from planning to delivery (scope, time, budget), ensuring strong collaboration with the PMO/Transformation Office and the Commercial Process & Project Manager.
- Ensure a key user approach for relevant Sales & Marketing applications (UAT coordination, first-level support, functional analysis).
- Maintain effective communication, stakeholder alignment, and successful change adoption across all involved teams.
- Support data governance for customer and commercial data (integrity, traceability, access control, audit readiness).
- Ensure secure data collaboration with external partners.
- Promote compliance, quality, safety, sustainability, and CSR guidelines.
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Firmenbeschreibung
- Mitarbeit im Tagesgeschäft in den Bereichen Materialplanung, Produktionsplanung oder Customer Service
- Sicherstellung reibungsloser Abläufe sowie Unterstützung bei SAP-Projekten und Prozessoptimierungen
- Erstellung von Analysen, Statistiken und Reports zur Unterstützung von Entscheidungen
- Analyse bestehender SAP-Anwendungen sowie Begleitung von Prozessänderungen und deren Integration in die Logistikprozesse
- Unterstützung bei der Umsetzung neuer Anforderungen – von der Spezifikation über Tests bis zur Dokumentation
- Enge Zusammenarbeit mit internen Fachbereichen und externen Partnern entlang der Supply Chain
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Vollzeit
Bergamo, Bozen
06.08.2026
Bergamo, Bozen
YOUR RESPONSIBILITIES
- Provide remote technical support from the office to customers, service partners, and field technicians through written case handling and live troubleshooting calls
- Diagnose and resolve issues on Hyperchargers using remote diagnostic tools, system logs, and technical documentation
- Guide on-site technicians remotely during troubleshooting, maintenance, and repair activities
- Manage and prioritize technical cases according to customer impact and defined Service Level Agreements
- Ensure accurate documentation, timely follow-up, and appropriate escalation of unresolved issues
- Collaborate with internal teams to improve troubleshooting procedures and service quality
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YOUR RESPONSIBILITIES
- Lead and coordinate the Hyperautomation product as a cross‑functional initiative within Digital Products & Innovation
- Co‑create the roadmap, priorities, milestones, scope, and governance model with relevant stakeholders
- Drive the development of core digital capabilities, including early issue detection, automated analysis, guided or automated remediation, and structured issue outputs for downstream workflows
- Ensure alignment with adjacent capabilities (diagnostics, dispatch handovers, customer‑facing settings, Hypersuite integration) while maintaining clear ownership boundaries
- Act as the central interface between Digital Products & Innovation and stakeholders in Service, R&D, Data Science, IT, Quality, and Legal
- Ensure the product fits Alpitronic’s service model, SLA logic, and operational realities
- Support Service in packaging, pricing, rollout, and customer communication by coordinating required product inputs and dependencies
- Ensure the product is scalable, reliable, observable, maintainable, and aligned with long‑term architectural goals
- Define and track success metrics such as detection rate, automation contribution, MTTR improvement, quality of issue outputs, and product adoption
- Report progress, risks, dependencies, and escalation topics to your direct manager and relevant stakeholders
- Build structure, alignment, and momentum across distributed teams
- Help establish an effective collaboration model between product, engineering, service, and other involved functions
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YOUR RESPONSIBILITIES
- Monitor and understand market evolution and customer needs related to credit card terminals and payment solutions, in collaboration with Product Management
- Steer the definition of partnerships with key suppliers, aiming at ensuring a lifecycle partner support, from new product introduction, procurement, service, SW updates and end-of-life, together with key teams (Product Management, Service, Legal, Procurement, Quality)
- Scout emerging technologies and innovation regarding cashless solutions, from, assessing opportunities or anticipating threats related to technology revolution, in collaboration with Product Management and R&D
- Actively monitor key Payment Terminal industry regulation, joining technical committees when needed and ensuring a proper cascading to Product Management and dissemination in the company
- Support Product Management in training of sales forces and related teams on Cashless topics to ensure a proper dissemination and shared understanding of key elements
- Upon need, support Product Management key operations over the product lifecycle evolution (from requirements definition to product release and on-field deployment)
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YOUR RESPONSIBILITIES
- Own the product roadmap and translate high‑level business goals into actionable themes, epics, and user stories
- Lead the refinement, prioritization, and continuous maintenance of the product backlog to ensure the team focuses on the highest‑value initiatives
- Act as the primary point of contact for internal and external stakeholders, balancing competing requirements and managing expectations
- Take full responsibility for features throughout their lifecycle, from discovery and conceptualization to release and post‑launch optimization
- Collaborate closely with Senior Developers to understand technical constraints and ensure architectural decisions support long‑term scalability
- Define KPIs together with Product Marketing and use data, user insights, and market research to guide product decisions
- Define clear acceptance criteria and work with the team to ensure each release meets the highest standards of quality and user value
- Lead agile ceremonies (Sprint Planning, Reviews, Refinements) and continuously improve product discovery and delivery processes
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YOUR RESPONSIBILITIES
- Strengthen and further develop the organisation of the Charging Functions Software team
- Lead internal and external resources to ensure the right balance between operational control and effective delegation
- Manage hiring activities, employee development, training, coaching and mentoring
- Define, develop and monitor the technical product roadmap for charging functions and firmware, aligning it with the overall product strategy
- Align regulatory, standardisation and customer requirements with internal and external stakeholders
- Identify and drive continuous improvements in processes, methodologies and development practices to enhance efficiency and quality
- Collaborate with cross-functional teams and stakeholders to address technical enquiries and resolve issues in the field
- Support technical decision-making and contribute to strategic product development initiatives
- Monitor industry trends, emerging technologies and best practices in the development of embedded software and firmware
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Position Overview
- Design and develop user-facing applications (web, desktop) for managing the full lifecycle of 3D assets
- Write clean, maintainable, and efficient code with a focus on quality and security
- Own the full software development lifecycle — planning, coding, testing, deployment
- Collaborate with clients and engineers to build intuitive, user-friendly interfaces
- Integrate third-party tools/applications into our 3D platform
- Integrate our solutions into clients' infrastructure
- Troubleshoot, debug, and upgrade existing systems and applications
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YOUR RESPONSIBILITIES
- Monitor chargers performance using collected field data to proactively identify and resolve issues, particularly during product launch phases
- Apply systematic troubleshooting techniques to identify and resolve technical issues with the chargers in customer applications, like:
- Data mining using corporate tools
- Analysis of system logs and specific data collection
- Performance of tests to reproduce, isolate and address the issues
- Work with all the development teams to resolve complex issues quickly and effectively in a multi-disciplinary team
- Provide guidance to data analysts and scientists on the strategic direction of their activities
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YOUR RESPONSIBILITIES
- Drive the development and continuous improvement of Alpitronic’s Integrated Management System (IMS), covering Quality, Environment, Occupational Health & Safety and Information Security
- Partner with Directors, Process Owners and subject matter experts across all business functions to align perspectives, clarify interfaces and develop processes that support the success of the organization as a whole
- Shape and further develop Alpitronic’s process governance framework to support sustainable growth, accountability and operational excellence
- Drive the alignment of processes, procedures and policies with business needs, regulatory requirements and applicable ISO standards
- Facilitate workshops and training activities to strengthen process ownership and management system maturity
- Drive digitalization of the IMS through effective systems, tools and dashboards, enabling efficient management of complexity, greater transparency and data-driven decision-making
- Act as a trusted advisor to stakeholders, facilitating alignment, challenging constructively and driving implementation without direct authority
- Support internal, certification and customer audits and drive the effective closure of corrective actions
- Monitor IMS performance through KPIs, reporting and improvement initiatives
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YOUR RESPONSIBILITIES
- Ensure proper setup, maintenance, and governance of master data records (customer, supplier, material, product, and further domains as defined)
- Define and enforce master data quality standards and governance processes to ensure consistency, accuracy, and reliability
- Monitor and report on master data quality KPIs; drive corrective and preventive actions
- Design, implement, and optimize business processes directly related to master data, ensuring end-to-end efficiency and compliance with internal policies and external regulations
- Ensure cross-application process alignment across ERP, CRM, PLM, and other platforms
- Collaborate with business units and IT to align master data and process requirements with organizational needs
- Support strategic program planning (e.g., ERP, CRM), ensuring data and process readiness and ensure master data quality readiness for the running SAP implementation project
- Drive continuous improvement in master data management and data-driven processes through automation, analytics, and best practices
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YOUR RESPONSIBILITIES
- Perform root cause analysis and define containment, corrective, and preventive actions, from concept through design and implementation
- Contribute to the definition, validation, and continuous improvement of early failure detection algorithms, diagnostics, and monitoring software
- Translate analysis results and lessons learned into new or updated system and product requirements
- Analyze service tickets and field feedback to identify potential product and system‑level issues
- Investigate system logs, connectivity issues, and software update failures to detect patterns and anomalies
- Diagnose hardware, power electronics, and mechanical failures on returned units
- Classify faults according to frequency, root cause, severity, and customer impact
- Support the R&D organization in the investigation of quality claims and actively contribute to the 8D process for design‑related issues
- Define and provide clear technical repair instructions to internal and external repair centers and verify the effectiveness of implemented countermeasures
- Collaborate closely with the Data Science & Analysis team to leverage remotely available fleet data for system improvement and failure trend analysis
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YOUR RESPONSIBILITIES
- Drive the implementation, maintenance and continuous improvement of the Integrated Management System (IMS)
- Ensure that all relevant Integrated Management System (IMS) documentation and processes are correct, in place to ensure compliance with legal and international standards
- Plan, coordinate and execute internal audits, support customer audits, and prepare and accompany certification audits
- Support and advise process owners in designing, maintaining, and improving IMS processes and documentation
- Contribute to the annual Management Review and ensure transparency of system performance through KPIs
- Deliver training and awareness programs to strengthen IMS understanding and application across teams
- Support the development and execution of the IMS strategy, roadmap and governance framework
- Identify improvement opportunities and drive continuous improvement initiatives across the organization
- Act as a central coordination point for IMS topics, ensuring alignment across functions and stakeholders
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YOUR RESPONSIBILITIES
- Responsible for all manufacturing BOMs inside the ERP system and the transfer of engineering BOMs into manufacturing BOMs for sub and main assemblies, including adaptation for the needs of the production sites (Plant Level BOM)
- Coordinate all production planning and work preparation activities within the area of new product introduction (NPI) to ensure an efficient sample production
- Planning, scheduling and organizing assembly trials for prototypes, design modifications, exhibition chargers and pre-series sample production including testing, packaging and shipping to the end customer
- Coordination of procurement and provision of materials required for NPI assembly builds in collaboration with R&D, purchasing, supply chain and logistics
- Creation of work instructions for sub-assemblies and main assembly
- Process documentation during assembly trials and sample production
- Responsible for data maintenance in the ERP system
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YOUR RESPONSIBILITIES
- Design and implement backend services for an incident‑automation platform, including telemetry processing, orchestration, workflow execution, case/ticket integrations, and platform APIs
- Evolve the current architecture from tightly coupled workflows and database‑driven logic to a modular, event‑driven, and scalable backend platform
- Build and maintain reliable integrations with charger telemetry, ticketing/case systems, service workflows, and customer‑facing product components
- Improve workflow reliability, idempotency, retry mechanisms, state management, error handling, and auditability across automated playbooks
- Collaborate with product, service, R&D, and data engineering teams to translate operational playbooks into maintainable backend capabilities
- Contribute to technical decisions on rules/policy handling, workflow orchestration, context modeling, observability, and system scalability
- Support the implementation of secure, governed, and monitorable AI/agent‑based backend capabilities where appropriate
- Help define engineering standards, testing strategies, deployment patterns, and the long‑term backend architecture
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Job Responsibilities
- Collaborate with senior developers to understand the existing WinForms application
- Assist in refactoring the application’s front-end from WinForms to WPF.
- Implement the MVVM (Model-View-ViewModel) architecture pattern in the WPF application.
- Develop user interfaces and ensure they meet modern usability standards.
- Participate in discussions to define clear requirements and workflows for the refactored application.
- Contribute to reducing the complexity of the application by focusing on essential tools and functionalities.
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