3 customer-satisfaction Jobs in Südtirol
Vollzeit
Bozen, Lana
06.08.2026
Bozen, Lana
Deine Herausforderungen
- Internationale Offices
Berlin, Stockholm, Rom, Barcelona - Öffi-All-Inclusive
für die private & berufliche Nutzung - Sportlich aktiv
Abos für Gym, Klettern und Karten für Fußball & Hockey - Community Events
regelmäßige Aktivitäten im Team sowie übergreifend - Weiterentwicklung
Unterstützung bei persönlicher und beruflicher Entwicklung - ... und noch viele weitere attraktive Vorteile.
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YOUR RESPONSIBILITIES
- Lead and oversee the Customer Quality & Methods team, ensuring alignment with the company’s strategic quality objectives
- Design and implement long-term strategies aimed at enhancing customer satisfaction and product quality
- Systematically monitor and evaluate customer feedback to identify recurring issues and drive continuous improvement initiative
- Build and maintain strong relationships with key customers to understand their expectations and proactively foster quality enhancements
- Champion the application of advanced quality tools and methodologies, including FMEA, 8D, Six Sigma, and Statistical Process Control (SPC)
- Support root cause analysis and the development of effective corrective and preventive actions
- Provide training, coaching, and ongoing support to team members on quality principles and customer engagement best practices
- Facilitate cross-functional collaboration to resolve quality-related challenges and optimize internal processes
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YOUR RESPONSABILITIES
- Coordinate and manage service campaigns in close collaboration with internal teams and customers
- Monitor campaign execution, ensuring timelines, quality standards, and customer expectations are met
- Analyze campaign performance and identify opportunities for process improvement
- Ensure alignment with company standards and service objectives
- Communicate effectively with stakeholders to maintain transparency and alignment
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