3 customer-excellence Jobs in Südtirol
Vollzeit
Bozen, Lana
05.09.2026
Bozen, Lana
Deine Herausforderungen
- Internationale Offices
Berlin, Stockholm, Rom, Barcelona - Öffi-All-Inclusive
für die private & berufliche Nutzung - Sportlich aktiv
Abos für Gym, Klettern und Karten für Fußball & Hockey - Community Events
regelmäßige Aktivitäten im Team sowie übergreifend - Weiterentwicklung
Unterstützung bei persönlicher und beruflicher Entwicklung - ... und noch viele weitere attraktive Vorteile.
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YOUR RESPONSIBILITIES
- Drive the development and continuous improvement of Alpitronic’s Integrated Management System (IMS), covering Quality, Environment, Occupational Health & Safety and Information Security
- Partner with Directors, Process Owners and subject matter experts across all business functions to align perspectives, clarify interfaces and develop processes that support the success of the organization as a whole
- Shape and further develop Alpitronic’s process governance framework to support sustainable growth, accountability and operational excellence
- Drive the alignment of processes, procedures and policies with business needs, regulatory requirements and applicable ISO standards
- Facilitate workshops and training activities to strengthen process ownership and management system maturity
- Drive digitalization of the IMS through effective systems, tools and dashboards, enabling efficient management of complexity, greater transparency and data-driven decision-making
- Act as a trusted advisor to stakeholders, facilitating alignment, challenging constructively and driving implementation without direct authority
- Support internal, certification and customer audits and drive the effective closure of corrective actions
- Monitor IMS performance through KPIs, reporting and improvement initiatives
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YOUR RESPONSIBILITIES
- Strengthen and further develop the organisation of the Charging Functions Software team
- Lead internal and external resources to ensure the right balance between operational control and effective delegation
- Manage hiring activities, employee development, training, coaching and mentoring
- Define, develop and monitor the technical product roadmap for charging functions and firmware, aligning it with the overall product strategy
- Align regulatory, standardisation and customer requirements with internal and external stakeholders
- Identify and drive continuous improvements in processes, methodologies and development practices to enhance efficiency and quality
- Collaborate with cross-functional teams and stakeholders to address technical enquiries and resolve issues in the field
- Support technical decision-making and contribute to strategic product development initiatives
- Monitor industry trends, emerging technologies and best practices in the development of embedded software and firmware
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