Aufgabenschwerpunkte:
- Unterstützung des COO im Tagesgeschäft: Du strukturierst operative Themen und Entscheidungen vor, sorgst für Klarheit über Prioritäten und bereitest Meetings inhaltlich mit vor.
- Follow-up & Performance Tracking: Du verfolgst Maßnahmen und Projekte konsequent nach, baust Tracking-/Reporting-Strukturen auf und steuerst bei Abweichungen proaktiv nach.
- Projektkoordination & Umsetzung: Du strukturierst Projekte (Ziele, Meilensteine, Verantwortlichkeiten), stimmst dich eng mit den Fachbereichen ab und übernimmst eigenständig Teilprojekte.
- Business Planning & Entscheidungsunterstützung: Du unterstützt bei der Erstellung von Business Plänen im Operations-Bereich und bereitest Analysen, Kennzahlen und Entscheidungsgrundlagen auf.
- Schnittstellenmanagement: Du arbeitest eng mit verschiedenen Abteilungen und internationalen Teams zusammen und übersetzt zwischen strategischer Ebene und operativer Umsetzung.
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YOUR TASKS
- Coordinate and ensure the accurate execution of local digital commerce operations for the EU area across marketplaces, DTC and other digital sales channels, driving flawless e-commerce execution
- Coordinate operational workflows, support product launches, assortment updates, seasonal activations, and delisting activities, ensuring timely and accurate implementation
- Manage and maintain product catalogs, content, pricing, vailability, and promotional activations across multiple platforms and systems
- Ensure consistency and quality of digital commerce master data across PIM, e-commerce platforms, retailer environments, and other connected systems
- Monitor storefront quality, user experience, product visibility, and operational performance, identifying issues and improvement opportunities
- Act as a coordination hub for issue resolution, collaborating with IT, Logistics, Customer Service, Finance, Marketing, other global teams and external partners
- Execute and monitor promotional and commercial activities, ensuring alignment with commercial priorities and business objectives
- Provide local operational insights and performance reporting, supporting business reviews, forecasting activities, and continuous improvement initiatives
- Collaborate with Digital Key Account Managers, Activation Teams, CRM Specialists, and Global Digital Commerce functions to translate commercial and marketing plans into flawless execution
- Support the implementation of global frameworks, tools, and best practices while providing structured feedback from EU regional operations
- Act as a key user for Digital Commerce platforms and tools, contributing to testing, process improvements, user adoption, and issue escalation
- Contribute to the optimization of operational processes, governance standards, and ways of working across the Digital Commerce organization
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YOUR RESPONSIBILITIES
- Support the COO office in daily operations and coordination of ongoing activities
- Assist in the preparation of presentations, analyses, and reports for management
- Help organize meetings, track tasks and document key outcomes
- Support data collection, KPI tracking and basic evaluations
- Conduct research on specific topics and prepare structured summaries
- Contribute to process improvements and operational initiatives
- Take ownership of smaller projects and independent work packages
- Collaborate with different departments and act as a supporting interface across teams
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Vollzeit | befristet | Praktikum
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YOUR TASKS
- Collaborate with local markets to maximize the capitalization of the digital commerce performance insights, lead business reviews, identify gaps (e.g. ineffective promotions and recommend adjustments to improve competitiveness and ROI) and translate them into targeted action plans
- Drive and follow up acceleration initiatives by prioritizing key commercial levers to focus on, working cross-functionally to resolve issues and improve execution quality
- Work closely with local teams to improve operational execution across digital sub-channels, ensuring alignment with global guidelines and maximizing channel performance (e.g. assortment mix efficiency, promo effectiveness) and ROI
- Leverage performance and digital shelf insights to enable decisions, support key business activities (e.g. negotiations), and deploy Digital Shelf Analytics tools to identify issues and prioritize actions
- Coordinate with cross-functional teams to address execution gaps, resolve operational challenges
- Drive the advancement of digital commerce maturity across markets by building operational capabilities through knowledge sharing and practical guidance, improving e-commerce processes and ways of working
- Actively engage with local markets to assess and deliver tailored solutions aligned with business objectives
- Develop, share and operationalize best practices (guidelines, playbooks), and participate in/lead initiatives aimed at maximizing the exploitation of digital commerce business potential
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YOUR RESPONSIBILITIES
- Monitor and understand market evolution and customer needs related to credit card terminals and payment solutions, in collaboration with Product Management
- Steer the definition of partnerships with key suppliers, aiming at ensuring a lifecycle partner support, from new product introduction, procurement, service, SW updates and end-of-life, together with key teams (Product Management, Service, Legal, Procurement, Quality)
- Scout emerging technologies and innovation regarding cashless solutions, from, assessing opportunities or anticipating threats related to technology revolution, in collaboration with Product Management and R&D
- Actively monitor key Payment Terminal industry regulation, joining technical committees when needed and ensuring a proper cascading to Product Management and dissemination in the company
- Support Product Management in training of sales forces and related teams on Cashless topics to ensure a proper dissemination and shared understanding of key elements
- Upon need, support Product Management key operations over the product lifecycle evolution (from requirements definition to product release and on-field deployment)
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DEIN BEREICH
- Du wirst Probleme anhand von Incident- und Ticketdaten erkennen, priorisieren und dokumentieren.
- Du wirst Ursachenanalysen durchführen und die Zusammenarbeit mit internen Teams und externen Partnern koordinieren.
- Du wirst Workarounds, Known Errors und nachhaltige Lösungen entwickeln und dokumentieren.
- Du wirst Problems mit Incidents, Changes, Assets und Configuration Items im ITSM-Tool und der CMDB verknüpfen.
- Du wirst Trends und wiederkehrende Störungen analysieren sowie Verbesserungsmaßnahmen ableiten.
- Du wirst die Knowledge Base pflegen und die Umsetzung vereinbarter Maßnahmen nachverfolgen.
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YOUR RESPONSIBILITIES
- Operate and maintain the ISMS, ensuring policies, controls, risks and evidence remain accurate, consistent and audit‑ready
- Translate risk assessments and treatment plans into structured, trackable work items in Jira, ensuring full traceability with IMS documentation
- Manage the lifecycle of security controls, including implementation, testing, remediation and exceptions
- Integrate the Information Security function into existing Jira/Confluence workflows, dashboards and templates
- Maintain controlled security documentation in the IMS and support internal and external audits
- Coordinate security intake processes, supplier assessments and access/asset governance activities
- Connect vulnerability and incident outputs to the ISMS and ensure findings drive updates to risks, controls and procedures
- Provide security guidance to engineering, IT and business teams, supported by live data and metrics
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