Key Responsibilities
- Directly manage all eCommerce customer requests through telephone, mail, and other potential channels
- Act as first level support for issues and general requests about company, brands and products
- Ensure best customer experience in online throughout the whole process (checkout, payment, fulfillment, return and refund).
- Make scheduled reports, track and monitor customer requests and help to improve the process for an outstanding customer experience
- Analyze customer pain-points, issues and needs, suggesting proactively solutions
- Guarantee high quality standards of service towards customers and users at all touch-points
- Drive brand and company values throughout the customer experience
- Support for the administrative area for payments check
|
Tasks and responsibilities
- Help in the planning, execution and communication of IT projects (agenda management, minute-taking, preparation of meetings)
- Support of the communication on the progress of Business Processes & IT strategy by preparing engaging presentations, tracking KPIs and publishing updates on the intranet
- Support in the collection of relevant information and insights in order to implement a fact-driven communication strategy
- Assist the Business Process & IT department in various projects and activities (for ex. organize team building activities)
|
Vollzeit | befristet | Praktikum
Tasks and responsibilities
- Support the order and client data entry in the ERP system
- Assist the first-level support for issues and general requests about the company, brands, and products
- Support clients, Sales Representatives, and Store Managers in order management regarding availabilities and order state
- Give support in deliveries and the logistic department as well as the administrative area for payment check
- Assist in the analysis of customer pain points, issues, and needs
- Support the marketing department in various projects
|
Brands of Oberalp-Group
- Orderman Kenntnisse und Erfahrung in der Gastronomie
- Freude am Umgang mit Menschen
- Selbstständiges Arbeiten und Agieren
- Gute Deutsch- und Italienischkenntnisse
|
Key Responsibilities:
- Support the preparation and update budgets and forecasts
- Help carrying out regular business performance and variance analysis to track deviations from the plan and identify trends
- Support the monthly and quarterly financial reporting process
- Assist in the processes of budget, forecast, and mid-term plan reviews.
- Help ensuring the quality and accuracy of data across various systems and tools, supporting the team with system maintenance and improvements
- Support with the cost monitoring processes and help delivering standardized reports
- Support in delivering presentations, dashboards, and insights on key business projects
|
Vollzeit | befristet | Praktikum
Tasks & responsibilities:
- Help in the loading and management of sales orders into the ERP system, ensuring that products are delivered on time with the right quantity and quality.
- Execute analysis on Retail business and inventories to support weekly trading decisions and reports on specific topics as requested.
- Support in the creation of reports to monitor stock level and potential orders or transfers.
- Help to determine the assortment for retail stores, ensuring alignment with the store needs.
- Assist the team in the first-level support for orders, issues and general requests about products.
|
Tasks & responsibilities
- Order and client data entry in the ERP system
- Contact person for clients and Sales Representatives regarding orders for example availabilities, order state, checking orders
- Collaboration with the logistics department for deliveries
- Collaboration with the credit management department and Sales Manager
- Handling of claims and information requests coming from clients
- Be the main day-to-day contact for retailers– before and after sales – taking into account and managing their requests
- Support the team with expert advice regarding Quintet, B2B service Portal, Navision/ERP, EDI, Block/Optional Orders, and Sales Evaluation optimization
- Support dealers with product information and explanation
|
Vollzeit
Bozen, Bolzano, Montebelluna, Milano
24.02.2025
Bozen, Bolzano, Montebelluna, Milano
Tasks & responsibilities
- IT Infrastructure Management: Maintain IT infrastructure, including operating systems in a Microsoft & Linux environment, with excellent knowledge and demonstrable experience (Windows), knowledge for Linux
- Virtualization: Configuration and management of ESX virtualization systems
- Server Administration: Perform server administration tasks and research event-log warnings and errors
- Technical Support: Assist the Service Desk with troubleshooting to identify root cause, and provide technical support when needed
- Audits & Backups: Perform routine and scheduled audits of all systems, including backup
- Documentation: Draft and update documentation related to procedures and activities performed.
- Professional Development: Stay up-to-date with emerging technologies, industry trends, and best practices in system administration
- Networking: Configure and manage networks using Aruba Networking technologies.
- Cloud Services and Collaboration: Manage cloud services with Microsoft Azure, administer Teams Phone and SharePoint.
- IT Projects: Participate in and lead IT projects to improve infrastructure efficiency and security
|
Tasks and responsibilities
- Lead annual appraisals, setting goals together with the Customer Operations Manager, employee motivation, vacation and assignment planning, coordination of the tasks
- Be in charge to collect feedback/opinions from his team regarding all topics, to filter them and report them to the Customer Operations Manager
- Order and clients data entry in the ERP system
- Contact-person for clients and Sales Representatives regarding orders for example availabilities, order state, etc.
- Collaborate with the logistic department regarding deliveries as well as the Credit Management department and Sales Managers
- Handling of claims and information requests coming from clients as well as from consumers and distributors
- Be the main day to day contact for retailers– before and after sales – taking into account and managing their requests involving the correct people into the organization
- Support the Customer Operations team with expert advice regarding Quintet, B2B service Portal, Navision/ERP, EDI, Block/Optional Orders and Sales Evaluation optimization
- Help dealers with product information and explanation
|
About the Oberalp Group
- Budgeting and Forecasting: Collaborate with Business Unit (BU) Heads to prepare and update budgets and forecasts, ensuring alignment with the company’s financial targets and strategy.
- Financial Analysis: Carry out regular business performance and variance analysis to track deviations from the plan and identify trends. Present actionable insights to management.
- Reporting: Support the monthly and quarterly financial reporting process, including the preparation of the financial package and ad-hoc analysis as required by the countries and global finance team.
- Process Management: Assist in managing and leading processes for budget, forecast, and mid-term plan reviews, ensuring that reports are accurate and delivered on time.
- Data Integrity: Ensure the quality and accuracy of data across various systems and tools, supporting the team with system maintenance and improvements.
- Cost Monitoring: Execute cost monitoring processes and deliver standardized reports, proposing actions to process owners for identified issues or inefficiencies.
- Collaboration with Management: Provide support to regional top management by delivering presentations, dashboards, and insights on key business projects.
|
