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YOUR RESPONSIBILITIES
- Lead and oversee the Customer Quality & Methods team, ensuring alignment with the company’s strategic quality objectives
- Design and implement long-term strategies aimed at enhancing customer satisfaction and product quality
- Systematically monitor and evaluate customer feedback to identify recurring issues and drive continuous improvement initiative
- Build and maintain strong relationships with key customers to understand their expectations and proactively foster quality enhancements
- Champion the application of advanced quality tools and methodologies, including FMEA, 8D, Six Sigma, and Statistical Process Control (SPC)
- Support root cause analysis and the development of effective corrective and preventive actions
- Provide training, coaching, and ongoing support to team members on quality principles and customer engagement best practices
- Facilitate cross-functional collaboration to resolve quality-related challenges and optimize internal processes
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mit folgenden Kompetenzen:
- Führungskompetenz
Fähigkeit, ein kleines Team zu leiten, zu motivieren und weiterzuentwickeln
Erfahrung im Führen von Mitarbeitenden im Kundenservice oder Frontoffice
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YOUR RESPONSIBILITIES
- Ensure continuous operation of essential IT functions encompassing operating systems, security tools, applications and servers
- Install, configure and support workstation software, hardware, printers and phones
- Execute systems and network design, documentation, implementation, testing, and administration and ensure components meet business needs and work together seamlessly
- Implement applications and software upgrades and troubleshoot any performance issues
- Support and train employees in using software and hardware, providing technical support when needed
- Staying abreast of emerging technologies, hardware, and software to assess their potential impact and relevance to organizational needs
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Deine Aufgaben:
- Member-Begleitung und Beratung im Alltag: Du bist erste Ansprechperson für unsere Fördercoach Memberkund*innen und begleitest sie entlang ihrer Reise: Onboarding, Zielklärung, Fortschritt und nächste Schritte. Du beantwortest Rückfragen zuverlässig und verbindlich und sorgst dafür, dass Kund*innen schnell Klarheit und Orientierung bekommen.
- Struktur und Fortschritt sicherstellen: In enger Zusammenarbeit mit unserem Team aus Förderexpertinnen berätst du unsere Fördercoach Memberkund*innen bei der Planung ihrer individuellen Förderstrategie. Gemeinsam identifiziert und bewertet ihr relevante Förderpotenziale, setzt Prioritäten und übersetzt alles in eine klare Förder-Roadmap mit konkreten nächsten Schritten. Du stellst sicher, dass Maßnahmen, Unterlagen und Fristen sauber eingehalten werden, erkennst frühzeitig mögliche Blocker und steuerst proaktiv gegen, damit keine Förderchance liegen bleibt.
- Koordination und Schnittstelle zum Team: Du koordinierst die Zusammenarbeit zwischen unseren Fördercoach Memberkund*innen und unseren Förderexpertinnen. Du sammelst Informationen, dokumentierst sauber und machst Übergaben klar. Du pflegst Status und To-dos in unseren Tools, damit jederzeit transparent ist, wo Kund*innen stehen.
- Qualität, Standards und Member Experience: Du erstellst und verbesserst Checklisten, Vorlagen und wiederverwendbare Antworten, damit die Kund*innenbetreuung effizient und einheitlich bleibt. Du sammelst Feedback aus der Praxis und leitest konkrete Verbesserungen ab.
- Reporting: Du trackst Basis-Kennzahlen und zeigst auf, wo wir nachschärfen müssen.
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YOUR RESPONSABILITIES
- Coordinate and manage service campaigns in close collaboration with internal teams and customers
- Monitor campaign execution, ensuring timelines, quality standards, and customer expectations are met
- Analyze campaign performance and identify opportunities for process improvement
- Ensure alignment with company standards and service objectives
- Communicate effectively with stakeholders to maintain transparency and alignment
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YOUR RESPONSABILITIES
- Coordinate and manage service campaigns in close collaboration with internal teams and customers
- Monitor campaign execution, ensuring timelines, quality standards, and customer expectations are met
- Analyze campaign performance and identify opportunities for process improvement
- Ensure alignment with company standards and service objectives
- Communicate effectively with stakeholders to maintain transparency and alignment
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Your Main Responsibilities
- Support both the definition and execution of the digital transformation strategy and roadmap
- Foster innovation and identify opportunities for new digital solutions
- Ensure compliance with data governance, security, and internal control standards
- Assess new digital initiatives for feasibility, business value, and impact
- Promote a digital mindset and drive change management and technology adoption
- Coordinate AI-related initiatives and oversee the AI Specialist
- Monitor and report on key KPIs (ROI, digitalization level, efficiency gains, tech adoption, budget adherence, customer satisfaction)
- Lead and coach Digital Transformation Business Partners across the organization
- Manage vendors and budgets in collaboration with Procurement and the PMO
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YOUR TASKS
- Operational scheduling of transports, taking schedules and costs into account
- Efficient communication with suppliers and logistics service providers to ensure a smooth process
- Monitoring and tracking deliveries to ensure they arrive on time and in perfect condition
- Maintain accurate stock levels between Loacker systems and logistics partners
- Working closely with other departments such as production, sales and purchasing to optimize logistics processes
- Processing customer orders and forwarding them to the relevant logistics centers
- Identification of optimization potentials in the existing logistics processes
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YOUR RESPONSIBILITIES
- Monitor chargers performance using collected field data to proactively identify and resolve issues, particularly during product launch phases
- Apply systematic troubleshooting techniques to identify and resolve technical issues with the chargers in customer applications, like:
- Data mining using corporate tools
- Analysis of system logs and specific data collection
- Performance of tests to reproduce, isolate and address the issues
- Work with all the development teams to resolve complex issues quickly and effectively in a multi-disciplinary team
- Provide guidance to data analysts and scientists on the strategic direction of their activities
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YOUR RESPONSABILITIES
- Perform complex troubleshooting, upgrades and commissioning tasks across global locations
- Provide on-site support for special customer cases, pilot installations and escalated technical issues
- Support international service teams through targeted interventions and expertise sharing
- Deliver remote technical guidance to our Field Service Technicians via phone, video call and digital tools
- Contribute to internal training programs and help shape hands-on learning experiences for new Technicians
- Collaborate on strategic projects, including prototype testing, product enhancements and process optimization
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YOUR RESPONSIBILITIES
- Integration of new payment solutions
- Adapting existing payment solutions to customer requirements
- Troubleshooting issues related to payment solutions
- Write clean, efficient and well-documented code that is easily testable, maintainable and reusable
- Write tests to maintain code quality and prevent regressions
- Optimise applications for maximum performance and scalability
- Troubleshoot and debug issues to improve applications and user experience
- Conduct code reviews to ensure code quality and adherence to best practices
- Stay updated with the latest technologies and best practices in software development
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YOUR RESPONSIBILITIES
- Lead and deliver strategic transformation projects within the Service organization, ensuring clear plans, milestones, and measurable outcomes.
- Coordinate cross-functional teams and manage stakeholder communication to ensure alignment, transparency, and successful adoption of new processes and systems.
- Analyze service performance data to identify improvement opportunities and provide actionable recommendations to enhance quality, efficiency, and scalability.
- Track key metrics, monitor project progress, and support leadership reporting on transformation initiatives.
- Promote continuous improvement by applying best practices in project and change management, capturing lessons learned, and strengthening team capabilities.
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Vollzeit | befristet | Praktikum
Tasks & responsibilities
- Assist in the reception of visitors (customers, business partners, internal employees)
- Assist the financial accounting department in posting all transactions as they occur
- Support in the creation of customer master data in the ERP system
- Assist in the management of travel expense reports
- Support in the communication with external persons
- Help to manage stationery and company cars
- Support in administrative tasks
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Vollzeit
Bozen, Mailand, Kiefersfelden
04.03.2026
Bozen, Mailand, Kiefersfelden
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Vollzeit
Bozen, Germany
24.02.2026
Bozen, Germany
YOUR RESPONSIBILITIES
- Proactively explore and develop new business relationships, customers and concrete opportunities in the market segment Commercial Vehicle Charging
- Create specific sales strategies and supporting a business plan creation within the commercial vehicle charging segment, to drive revenue growth and margins
- Negotiate and close contracts and frame agreements with strategic customers
- Generate forecasts and reports based on sales activities
- Ensure market share and successful introduction of existing and specific new products
- Conduct customer visits, by providing commercial and technical consulting for suitable charging solutions
- Manage customers’ commercial and technical inquiries
- Provide market information and support the elaboration of blueprints for our specific solution offering in the Commercial Vehicle Charging market, in close alignment with the Segment Marketing department
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YOUR RESPONSIBILITIES
- Ensure proper setup, maintenance, and governance of master data records (customer, supplier, material, product, and further domains as defined)
- Define and enforce master data quality standards and governance processes to ensure consistency, accuracy, and reliability
- Monitor and report on master data quality KPIs; drive corrective and preventive actions
- Design, implement, and optimize business processes directly related to master data, ensuring end-to-end efficiency and compliance with internal policies and external regulations
- Ensure cross-application process alignment across ERP, CRM, PLM, and other platforms
- Collaborate with business units and IT to align master data and process requirements with organizational needs
- Support strategic program planning (e.g., ERP, CRM), ensuring data and process readiness and ensure master data quality readiness for the running SAP implementation project
- Drive continuous improvement in master data management and data-driven processes through automation, analytics, and best practices
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Firmenbeschreibung
- Leitung der Projekte zur Eröffnung neuer Würth Niederlassungen auf nationaler Ebene
- Verwaltung der zivilen und anlagentechnischen Instandhaltung von über 250 Würth‑Geschäften auf nationaler Ebene
- Koordination der Bau‑ und anlagentechnischen Sanierungsarbeiten der Immobilien, die als Verkaufsstellen genutzt werden sollen, sowie Überprüfung deren städtebaulicher und genehmigungsrechtlicher Konformität
- Ansprechperson für die ausführenden Unternehmen in den jeweiligen Fachbereichen
- Überwachung der Instandhaltung sowie Sicherstellung der fristgerechten Aktualisierung aller erforderlichen Genehmigungen für die bestehenden Verkaufsstellen
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YOUR RESPONSIBILITIES
- Elicit and document software requirements based on customer needs, industry standards and internal product strategies
- Collaborate closely with product management, system architects, hardware engineers and software developers
- Ensure traceability of requirements throughout the development lifecycle
- Translate stakeholder inputs into clear, unambiguous and testable software specifications
- Contribute to the definition and maintenance of system and software architecture
- Review and validate requirements with cross-functional teams and customers
- Ensure compliance with ISO 15118, OCPP and other relevant EV charging standards
- Support risk assessments, impact analyses and change management processes
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YOUR RESPONSIBILITIES
- Collect and analyse stakeholder cybersecurity requirements (standards, regulations and customers)
- Perform threat and vulnerability analyses and risk assessments to identify the necessary mitigations for development, production, maintenance and decommissioning
- Support internal vulnerability assessments by reviewing available work products
- Monitor security vulnerabilities that may affect the product and assess the severity of any related corrections and verifications
- Support cybersecurity audits at customer premises and/or those carried out by certification bodies
- Monitor the evolution of international regulations and standards impacting cybersecurity
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YOUR RESPONSIBILITIES
- Analyze and prioritize global demands, including service requests, managing shortages to achieve the best overall result
- Coordinate and track intercompany orders to guarantee timely delivery; liaise with suppliers, manufacturers, and logistics providers
- Manage and support bottleneck situations and capacity constraints from supplier through to production line
- Support production planning prioritization to minimize bottleneck impact; assist in defining new delivery dates and customer communication
- Assist in coordination of transportation and delivery schedules
- Analyze supply chain data to identify trends, inefficiencies, or bottlenecks and generate regular management reports
- Identify and implement process improvements to enhance supply chain efficiency and reduce costs
- Collaborate cross-functionally with sales, production planning, material disposition, and operations teams to ensure order fulfillment and product availability
- Support risk management by identifying potential supply chain risks and assisting in developing mitigation strategies
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