Swipe
We're currently in search of a Technical Customer Support Specialist fluent in both German and English. This role is ideal for a proactive individual eager to engage with our diverse customer base and provide top-tier technical assistance for our lighting systems. You will serve as the frontline support, addressing inquiries and resolving issues across various communication channels and Teams.
TECHNICAL SUPPORT (f/m/d)
Key Responsibilities:
- Assist our customers, by telephone and/or in person, to analyse and resolve electrical issues
- Ensure timely and effective resolution of customer inquiries, maintaining a high standard of service
- Collaborate closely with team members to streamline tasks and workflows, optimizing our technical support operations
Required Skills:
- Fluent in German and English with excellent verbal and written communication skills
- Experience with electrical systems and driver programming is preferred for this position, knowledge of raspberry use is a big plus
- The possibility of traveling within the region, and to Europe
- Strong problem-solving skills, with a proactive approach to troubleshooting technical issues
Nice to Haves:
- Demonstrated autonomy in managing tasks efficiently
- Excellent organizational skills for effective time management and task prioritization
- Exceptional interpersonal abilities, enabling effective interaction with diverse customers
What we offer:
- Adequate training to be able to understand the variety of situations
- A dynamic and supportive work environment that values your contributions and encourages professional growth
- Flexible working arrangements to accommodate your schedule and promote work-life balance
- Ample opportunities for professional growth and development within connexx
Ready to make a difference? Apply now to become a part of our exciting future at connexx!
