We're currently in search of a Technical Customer Support Specialist fluent in both German and English. This role is ideal for a proactive individual eager to engage with our diverse customer base and provide top-tier technical assistance for our lighting systems. You will serve as the frontline support, addressing inquiries and resolving issues across various communication channels and Teams.

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TECHNICAL SUPPORT (f/m/d)

Key Responsibilities:

• Assist our customers, by telephone and/or in person, to analyse and resolve electrical issues
• Ensure timely and effective resolution of customer inquiries, maintaining a high standard of service
• Collaborate closely with team members to streamline tasks and workflows, optimizing our technical support operations

Required Skills:

• Fluent in German and English with excellent verbal and written communication skills
• Experience with electrical systems and driver programming is preferred for this position, knowledge of raspberry use is a big plus
• The possibility of traveling within the region, and to Europe
• Strong problem-solving skills, with a proactive approach to troubleshooting technical issues

Nice to Haves:

•  Demonstrated autonomy in managing tasks efficiently
•  Excellent organizational skills for effective time management and task prioritization
•  Exceptional interpersonal abilities, enabling effective interaction with diverse customers 

What we offer:

• Adequate training to be able to understand the variety of situations
• A dynamic and supportive work environment that values your contributions and encourages professional growth
• Flexible working arrangements to accommodate your schedule and promote work-life balance
•  Ample opportunities for professional growth and development within connexx

Ready to make a difference? Apply now to become a part of our exciting future at connexx!