As a Customer Success Manager, you will report directly to the Chief Customer Officer and work on building strong customer relationships. In this role, you will hold regular meetings with customers to ensure their satisfaction and identify their needs.

Your tasks

• Strengthening the relationship with customers and act as a primary point of contact for our existing customers in the wood industry - from the first system installation to long-term cooperation
• Conducting regular customer meetings to gather their feedback, identify customer needs and collect feedback on product performance, for internal sharing
• You will maintain customer contact throughout service activities, staying up to date and coordinating closely with service management
• Keeping an eye on key figures by regularly collecting and analysing relevant KPIs to identify opportunities and challenges at an early stage
• Analysing project success/outcomes, you will stay informed about completed projects and conduct structured feedback discussions with customers to drive continuous improvement. 

Your profile

• Experience in technical customer service, project management or customer care - ideally in the field of woodworking, mechanical engineering or automation technology
• Basic technical understanding of industrial systems or interest in familiarising yourself with scanner and control technologies
• Strong communication skills, proactive attitude and a structured way of working
• Very good knowledge of German, English and Italian
• Experience with CRM or project management tools is an advantage
• High level of flexibility and willingness to travel

MiCROTEC – WORLD LEADING WOOD SCANNING SOLUTIONS

MiCROTEC is the global technology and market leader in intelligent wood property recognition for optimizing the use in the wood processing industry and has been setting the standards in this market since 1980. There is no process that is not streamlined, optimized, and accelerated by MiCROTEC technologies and systems. Always committed to providing the customer with the most economically & ecologically sustainable wood utilization.